Atlantic Bedding and Furniture

The warehouse has a good selection of furniture and the manager Cassie is very helpful in helping you make your choices. She is s great salesman. I did the 90 day lay away, only because I didn’t want to charge anything or open new credit. My first mistake. I received phone calls and emails like I owed the national debt and was late with the payment. It was like contact from a bill collector. I found this annoying. I didn’t make weekly payments but lump some payments There is no contract that specifically states you have to make weekly payments. My last issue, pick up day, my brother walked in the store no paperwork or nothing he gave them my last name and they gave him the furniture, without even a call to me for confirmation. We had planned to go together but he got off early and drove across town to save time. Kinda strange since I got a call and of email weekly for payment. I am going to enjoy the furniture and pray I have no issues with it because i have the feeling if I do I will be crap out of luck. Customer service is not in the training manual

I went in mid July 2015 and had Marcus as my sales person. That day he seemed friendly, I genuinely thought it was a pleasant interaction. When my furniture was delivered, one of the pillows I was supposed to receive wasn’t included. I contacted Marcus and made him aware of this. I also notified them via the appropriate channel they provide me with that my bedpost was damaged and it needed to be replaced. Marcus would text me asking when would be a good time for him to deliver the pillow, once I responded he wouldn’t text me back. This went on for weeks. Finally he delivered my pillow personally and looked at the bedpost, confirming they needed to be replaced. A couple weeks later I get a call from the manager, Clarke, saying he was confused because they have a bedpost still in their warehouse however my ticket had been closed out. I advised him there should be two bedposts and that the problem still wasn’t fixed. Another couple weeks go by when I call the store to see when someone can come out and fix this problem. I talk to Marcus and the conversation got very heated, Josh, the guy they hired to deliver my furniture was actually in my apartment and can attest to the conversation. I asked to talk with Clarke and Marcus told me no. I had to have a friend call there several times pretending to be a customer wanting to buy something before I was able to talk to Clarke.
So, today is November 21, and I bought my furniture back in July. That’s how long I’ve been dealing with trying to get my bedposts replaced. I talked to Clarke two weeks ago — where yet again my ticket was closed out without anything being fixed — and he was supposed to call me the next day, I have yet to hear from him. Each time I call I get told he just left the office, or he’ll call you back and that never happens. I would highly recommend you deal with a legitimate establishment rather than with these people. This way when something goes wrong you know they are going to fix the problem. This entire experience with Atlantic Bedding and Furniture is both unfathomable and baffling. I was never unreasonable with my request, I just wanted what I paid for fixed. It’s not worth the hassle, pay that extra $ 300 for a better experience — I wish I had! Happy shopping :)