Hate to rain on everybody’s parade here but here what happened to me in this store. This is a PATHETIC store. We had to transfer 3 numbers in family plan from another company to T-Mobile. It took an employee named Junior 2.5 hours to understand what I want from them. He messed up my phone numbers between the phones, messed up my credit history, was rude beyond description and his Manager was no help at all either. I just wonder where T-Mobile is importing those imbeciles with IQ lower than the electric heater baseboard from??? T-Mobile itself became a monstrosity. Many years ago they were nice company caring about their customers — not anymore. It is hard to realize that in terms of cell carrier there are not so many choices in US. The government allowed the carrier marketplace to become semi-monopolized and now you are just a number for them to milk the money out.
Kevin V.
Évaluation du lieu : 5 Newton, MA
Went in with a simple problem and I left 5 minutes later feeling great with a solved problem. I just needed a replacement sim card connected to a suspended phone line. A representative named Anna was very helpful and kind, even after I walked right past her when she asked«How are you»!(Sorry, Anna, I still feel bad.) Anyway, it was a pleasure to have my problem fixed at this T-Mobile store, even if it was a small problem.
Tracy F.
Évaluation du lieu : 5 Malden, MA
Enjoyed getting my new M9 worked with a guy named Diego he was so much fun to chat with! Even explained some things on my account that were wrong :) Happy to have such a great phone store near me! Thanks T-Mobile.
J K.
Évaluation du lieu : 4 Boston, MA
They were helpful and straight forward. I had Sprint. Sprint sucks. T Mobile showed me a coverage map for work and home, to make sure that I wasn’t signing up for something that I couldn’t use well. They gave me my free router with no problem(well, there was a problem, but it was my fault for not bringing my license the first time). Great staff. Surprised me for sure.
Kaushik G.
Évaluation du lieu : 3 Malden, MA
Pros: The salesperson we interacted with was great. It wasn’t a busy day so he was able to give us a lot of attention and time and was pleasant and motivated. He was pushing us toward the most expensive phone but you could say that is his job. However, he also, using his own initiative, found a discount through our work and applied the discount for us. Cons: Many of the demo phones were not working because the display case they use is poor. This is a big con because you can not try out all the phones. I would have given them more stars if a) the demo phones were working b) if the salesperson was more objective and less inclined to push us towards the more higher end models. I was very impressed by the salesperson’s helpfulness and initiative, however.
Tracy B.
Évaluation du lieu : 3 Everett, MA
This store is ALWAYS packed… I mean ALWAYS… My phone was no longer holding a charge last week & I was told I needed a new battery(from Customer Service) so after calling 7 T-Mobile stores in the area to find out if they carry batteries I am told NO everywhere… Then I call this store to find out they carry them… so I am shocked & run right down… To my amazement there was only 1 other person in the store at the time so I waited my turn & then purchased my battery & as I was waiting like I mentioned it FILLEDUP, by the time I left there was easily 10 people in line behind me so I suggest FIRSTTHINGINTHEAM… They are just a real busy store … Parking is somewhat hard also, but I found a spot right out front, but that might have been in part because I did go when they first opened… They are all nice enough in there, nothing fabulous for customer service… But somtimes you just have to go to the store…
Romney D.
Évaluation du lieu : 4 Stamford, CT
Now that I am a mom my memory is shot to hell. I lost my blackberry yesterday. I was putting the baby in the car and placed my phone on the trunk. I forgot that I did this and didn’t realize it for another 30 minutes. Awesome. So I came to t mobile and the staff was pretty friendly. It was a quick visit because I already knew what I wanted. I’m giving android a try, hopefully I’m not disappointed.