Executive Shuttle Service

Because of poor communication I was not picked up when I called the office to find out why i wasnt picked up the next day she said I was taken off because I canceled the day before I said no I didn’t she then said well you weren’t ready I said which is it did I cancel or w as I not ready which neither were true .I don’t think I removing me from the schedule for cancelation that as not my fault was pretty crappie of them I think things like happen too often and some changes need to be made and people need to tell the truth I hope I don’t get canceled for this review lol.

I always have used this service when visiting my brother in FL, never had a problem until this visit and will never use then again.
When I was picked up last week the woman driver actually thought it was acceptable to ask me if she could pick her daughter up on the way to my drop off location. That’s not appropriate. I am paying for a service and her personal life should not get in the way.
On the day I left, they called me to tell me they were going to be 20 mins late. I called the main number and expressed my concerns as the last thing I wanted to do was run around the airport like a maniac. If they read the airport info, it states getting there 2 hours prior to the flight, and it’s an hour drive to the airport. I don’t always need to get there super early, but I know how crowded Orlando airport gets and how backed up security can be. When I told her that I was alloying time to get lunch, etc, she was terribly rude and was extremely unprofessional telling me they don’t take «getting lunch» into consideration. She then proceeds to tell me there were more people to pick up, meaning I would not be getting to the airport at a reasonable time. Out of frustration from my pick up experience I told her about it and she didn’t seem to care about my concerns and was raising her voice at me. Again, so unprofessional. I paid a good amount of money for the service and didn’t appreciate being picked up late, being yelled at and treated as though my concerns didn’t matter.
Now let’s get to the van. It smelled like fart and the woman driver had fast food containers in the front with every cup holder filled with air freshener cans. That’s really something I want to see…
Just a really dirty van, stains on the seat, floor, etc. the driver also looked like she rolled out of bed.
I don’t need a luxurious transport, however I expect to ride in a clean, unseemly environment.
Like I said, never again.