HPW Windows & Doors

I decided to have impact doors and windows installed in my two condos (6 windows and 2 front doors) and picked HPW as they installed 3 impact windows in my condo back in 2006. HPW only does windows and doors – keep that mind while reading the rest of this review. Day and night difference. In 2006 they installed the 3 windows in half a day and there has never had a problem. In 2015 they installed six windows and 2 front doors but it took them more than 15 times to come and get them right. Two times they cancelled mid-​morning when they were supposed to start the job (first time they didn’t have an installer although they had called me and scheduled the job — second time, the installer had the flu and couldn’t come). Finally, when they did come (and since I travel quite a bit is is difficult getting me while in town and twice I cancelled trips to accomodate their installation) they were quite inadequate and I was told that they couldn’t find installers and they kept having to fire installers. They installed one of the front impact doors backwards and the other door so crooked it was unacceptable. Also, the doors weatherstripping didn’t fit or work — I could see the outside from inside which means weather and bugs could get in; I had to point that out to them! Both door locks were supposed to be keyed different from each other — they keyed them the same although it was written into the contract. When the building inspector came, I had to be there but the company wasn’t there. Also, please note that peepholes on front residential doors are NOT included and painting of the doors is not included. Needless to say they lack any quality in installation and I found the Project Manager to be swarmy and very difficult to work with — in fact, I finally told them NOT to send him back (a first for me to ever do this) and to send the sales guy who knows what he is doing. The sales guy rekeyed the lock, got the weatherstripping fixed so now I cannot see the outside, and tried to negotiate a better relationship with me. This company also goes by CDA Solutions so beware. I live in a small condo development — all neighbors were privy to all the noise and installation and could not believe the lack of quality and all the different times they had to come out. The HOA Association strongly recommends that no one in the development use this company. My recommendation to anyone looking for windows and doors is to steer clear of this company. This is all they do and they cannot even do it.