CDA Solutions

I decided to have impact doors and windows installed in my two condos (6 windows and 2 front doors) and picked CDA Solutions — HPW as HPW installed 3 impact windows in my condo back in 2006 and did a good job. I am not sure if CDA bought HPW after I had the initial 3 impact windows installed but what a difference. In 2006 HPW installed 3 impact windows in half a day and there has never had a problem. In 2015 CDA Solutions — HPW installed six windows and 2 front doors but it took them more than 15 times to come and get them right. Two times they cancelled mid-​morning when they were supposed to start the job (first time they didn’t have an installer although they had called me and scheduled the job — second time, the installer had the flu and couldn’t come). Finally, when they did come (and since I travel quite a bit is is difficult getting me while in town and twice I cancelled trips to accomodate their installation) they were quite inadequate and I was told that they couldn’t find installers and they kept having to fire installers (I never saw the same installers twice). They installed one of the front impact doors backwards and the other door so crooked it was unacceptable. Also, the doors weatherstripping didn’t fit or work — I could see the outside from inside which means weather and bugs could get in; I had to point that out to them! Both door locks were supposed to be keyed different from each other — they keyed them the same although it was written into the contract. When the building inspector came, I had to be there but the company wasn’t there. Also, please note that peepholes on front residential doors are NOT included and painting of the doors is not included. Needless to say they lack any quality in installation and I found the Project Manager to be swarmy and very difficult to work with — I suggested his training of employees could be to watch a Youtube video in how to install a door and how to install windows and make a copy of Handyman Magazine that gives instruction on how to install a door with pictures! I finally told them NOT to send the Project Manager back (a first for me to ever do this) and they sent the sales guy who actually knows what he is doing. The sales guy rekeyed the lock, got the weatherstripping fixed so now I cannot see the outside, and tried to negotiate a better relationship with me. I was also given a discount but quite honestly, I just wanted it done and done right. I live in a small condo development — all neighbors were privy to all the noise and installation and could not believe the lack of quality and all the different times they had to come out. The HOA Association strongly recommends that no one in the development use this company. My recommendation to anyone looking for windows and doors is to steer clear of this company. CDA Solutions does more than doors and windows but I wouldn’t trust them based on my experience. I am planning a major remodel in two years and I am writing into the contract that CDA or HPW cannot be used as a subcontractor or consultant. Total FAIL.