Infiniti of Melbourne

Found myself at this dealership with a need for service. As I am on vacation, I removed what I thought were all the valuables from my car, which was a job in itself. What I forgot to remove was my «emergency money,» three twenty dollar bills which I always carry in the car in a compartment that houses the lighter, but seldom think about.
Well, it was not until I was on my way to pick the car back up that I thought about it. I was hoping no one went through the compartments. I somehow thought it would be okay at the dealer. Wrong. When I got in the car and saw the interior had been cleaned, I somehow knew the money would be gone and I was right.
I left messages with the dealership manager twice — not even a call back did I receive. I took the matter to Infiniti headquarters, but never got the matter satisfied to my liking. «All the guys have been working here a long time and are so honest,» is what they told me in the end. Needless to say, I didn’t get my money back, although I think it would have been nothing for them to reimburse me for the loss. Very disappointed. I have lost my faith in the Infiniti organization and do not recommend this dealership.

Excellent, as always! Nice staff, great service, on time!

Beware of Infiniti of Melbourne.
Was the victim of a classic bait & switch last week. Found a Nissan Armada on line that fit all of our criteria. Called and made an appointment. Drove out from Orlando 1.5 hours to arrive and find out the car didn’t exist. Tried to sell us something else, we refused. Offered to cut a deal on the car that wasn’t there but couldn’t get them to budge on the price even though the stated mileage was now 5000 higher than the online add. They offered us a ridiculous trade in value which we subsequently beat by $ 4800 at Deland Nissan, and was supposed to call me the next day when the vehicle was available to see and never did.
We are 4x QX56 owners with over 800 credit score who are switching to the 2015 Armada because of body style preferences.
Beware of Infiniti of Orlando. They lack integrity.

The GM Brian and the Sales Manager were rude and yelled at me when I brought up a discrepancy with the mileage on the car and the paper work. The vin number is also showing a different vehicle instead of anwsering my questions or putting me at ease they threatened to raise my interest rate so they would increase my payments. My husband is a service member who sacrifices his life so that they have the freedom to yell at me. They advised me that I am not allowed on the premises although I have a warranty provided by them so are denying me services as well please go else where if you are looking for a good car and a good customer service experience.

They sell great cars here and my family bought two in a very short window of time. Prices are very high so haggle hard to ensure you get a good deal. My only criticism, is that if anything is wrong with your new car they seem disinterested. One problem went on for months and the other well its been over a year and still not fixed. The service center pricing is reasonable.

I bought a Car here, and was delighted at the Professionalism exhibited by everyone in the place. My Salesman was Nish Baker, who was charming, professional and seemed very honest. He helped me to select the right vehicle and answered all my girly questions in a patient and informative manner. He helped me to negotiate a great deal and I would highly recommend him to anyone (particularly ladies shopping alone). He was very low pressure, laid back and extremely straight forward. (Not at all what you expect to find in a car dealership.)
He is the kind of salesman that makes a lady feel comfortable going in alone. For once you don’t have to drag your brother-​in-​law in with you to «protect» you from the slippery, smarmy sales dude who hides the keys to your trade car so you can’t leave. Nish felt like an old friend just giving me really good advise in a stressful and unfamiliar situation.
They didn’t try any switchy, tricky stuff in the business office, and all in all I would recommend anyone to shop here, and ask for Nish Baker when you come in.