Tuffy Tire & Auto Service Center

Very disappointed in this service center. Advertises a $ 9.95 Black Friday special from 7am — 10am. I get there at 6:45. Two service men and (zero customers) and they ask me if I have an appointment??? They said they could not get me in all morning??? Very confused? No where on the coupon does it say service by appointment. I am new resident to the Suntree area and recently retired military member. Guess I thought I would give this place a chance since so close to my home… Oh well.

Had to have a part (that I supplied) replaced. I knew how to do it and that it would only take about 20 mins, I just didn’t have the tools. After calling around, everyone wanted to charge 2 – 3 times the amount that these guys did. Tuffy provided a very fair quote and I was in and out.

Really disappointed in this Tuffy’s. Didn’t do what they were supposed to do for us to hopefully correct a pull to the right, which was rotate the tires the first time we were there. They did a balance check and left it at that, never recommended anything other than that but up sold us on serpentine belt changes. Then we bring it back in for an oil change and they tell us the Power Steering Pump needs to be replaced.
OK, so we replace it but they told us the pulley broke when removing the bad one and we’d have to get a new one from Toyota, which I did, only to find out that these PS pumps aren’t usually sold just by themselves but WITH the pulley, which they broke… presumably on the NEW ONE and charged ME to fix. NOT HAPPY WITH TUFFY’s. NOT HAPPY AT ALL. And when I bring all of this to their attention AFTER my Power Steering pump blows this weekend and I have it replaced by the OTHER repair shop they look at the core and pulley and tell me that it’s just the pulley, which is from TOYOTA and that the OTHER company I took it to was ripping me off.
First of all I’ve been to this other company because they come highly recommended and ONLY because I didn’t trust Tuffy’s to do a good job in the first place after the ignored right side pull issue and then the Power Steering pulley/​pump issue being dealt with so poorly, and the other company FIXED the right side pull immediately by rotating our tires which is what we initially thought we had done at Tuffy’s but it wasn’t. Also the other company detected a rack and pinion break and we had that fixed. At Tuffy’s all they did was just a free balance check… not a rotation like we asked for and when we brought it back for another rotation they said one of my tires had a lug and stud that was not coming off. Tuffy’s is not upfront when they make a mistake. They ignore your problem and say they said X, Y and Z to you but don’t and don’t put it in the recommendation at the bottom of the bill. Well, $ 600 later… Happy with the other company and NOT with Tuffy’s. Nuff said? I also can’t take the pulley back or I don’t get my core deposit back which I had to put down to be able to show Tuffy’s the problem because THEY DON“T TAKE THE CORE WITHOUT THE PULLEY! Grrr… NEVER GO TO THIS TUFFY’S!