Yellow Cab Trust Taxi Service

Okay i get it, but when the exit i née is right there dont go all the way around the freaking building for an extra 1.50 i mean i called back to get the same driver but i didnt expect to be taken for granted. Now they were timely, they were very friendly… But just cuz i am not from here doesnt mean im stupid lol

I have to say living in Brooklyn has me quite spoiled when it comes to cabs, however I have to say it was not a problem with the driver but rather a problem with the dispatch that has me saying this place is a ridiculous company. I grabbed a cab with a 45 minute wait downtown for NYE and then when I was ready to head home called the dispatcher to the same nice driver to pick me up. The lady was tremendously rude, telling me there were cabs circling, however after some cajoling I thought I was able to have her tell me the car would come someplace particular to get me. I then called back 30 minutes later and she had forgotten about me. Instead of apologizing she again told me to look for cabs circling (mind you I had seen none in thirty minutes) and that I would eventually find a ride or I could «call someone else». Furthermore she told me she did not care about my needing a ride, despite her being the dispatcher for a cab company. I mean, I am OK with busy people being blunt, but to not offer the service provided and to be rude to potential clients seems counterproductive to me. An hour and a half later I was fortunate enough to flag down the same guy who drove me and since there are probably only a dozen or so cabs in this area, I elected to jump in. Thanks for the ride, John, it is sad those who control you fares can be so rude and make it so unwelcoming for customers to call. Thank you for your cell phone number, I will call you directly should I need a cab in this low-​choice-​for-​cab zone.