Sleep Number

I came here after reading positive reviews in Consumer Reports, and had no idea what a Sleep Number bed really meant. After walking in on a busy Saturday, a sales rep (Mark?) carefully walked my partner and I through the whole concept of their products, and showed us their range of products. We stretched on one of the mattresses for nearly 20 minutes, and Mark left us alone to contemplate. We left to think over the decision, and he was completely professional about respecting our choice. When we returned a week later, he remembered our preferences exactly — even which pillows we used! It’s been a few weeks, and I’m very pleased with the mattress I purchased. Delivery is very expensive ($ 175, no negotiation) and not immediate, but they set up the bed and take away your previous mattress and box spring. So far, I’m really happy with this purchase and would definitely recommend this store.

Terrible, customer service. Nothing but scammer salesmanship … Bought a sleep number mattress, and was told and repeated several times, that you have 100 days to try out mattress for customer satisfaction with refund but the only thing is that you will not refund the delivery charge. Salesman repeatedly said only the delivery charge will not be refund and free pick up if you decide not to keep mattress. Was not happy with sleep number mattress and of course they try to persuade you to keep product, but now all that said and done, they will charge an additional $ 180 to pick up mattress on top of the original delivery charge… So for a mattress that I do not keep I was scammed a pick up fee and out almost $ 400 yet still with no mattress. Scams and more scams, terrible customer service, hasn’t been a month yet the salesman who sold mattress is no longer with company. Great!!! Nothing but shit out of luck here. the customer is never right. The retailer is always right! Suggest to not buy a sleep number bed. Where is the professionalism and customer satisfaction, it’s so easy to take peoples money. Yet so hard to keep customer happy. Guess if they have dozens of ppl who do not like sleep number, they make their profits by charging delivery and pick up fees!