Box’s Moving

if i could click ZERO stars. i would. Damaged items during move… 4 hours late for scheduled appt on Sept. 19, 2015. very unprofessional staff — smoking and sleeping on the job. where to start? movers were 4 hours late for scheduled appt on Sept. 19, 2015. were told by Melanie (lady in the office) they were sending 3 guys for the price of 2 to speed up the process. when 3 guys arrived the «extra» guy said he could not even do anything bc of a hurt back so really we just had the two. he was only there b/​c the other two guys were not licensed to drive — imagine that. It took over 8 hours to move from a 1400 sq ft house from Southaven to Byhalia, MS — UNBELIEVABLE! They were seriously moving at a snails pace. im sure just to charge you tons of hours for basically nothing. The «extra» guy was smoking around my houses and the smell was horrific and he appeared totally unprofessional — and also was caught by my husband sleeping in the work truck while the other 2 guys worked. My Samsung washer was dropped off the truck after the leg of my washer was caught on the lift, washer leg broken, and a huge dent on the bottom of the washer. my picnic table was dropped and broken, all of my master bedroom furniture which was very expensive also was all scratched up and even has indentations on it numerous places and the master bedroom door in my brand new house was scratched while they were moving in the furniture. Melanie at Box’s moving replaced my washer leg and mailed me 150.00 check to replace the picnic table; however, the furniture issue has not been addressed. i was told last week the furniture doctor was going to come and put some wood filler in it and paint it with a touch up marker — REALLY? this is not dollar store furniture. so i dont think so and anyhow i havent even heard back from her or this Furniture Medic. I was told by Melanie there was NOTHING they were going to do about the huge dent in my washer which they caused and admitted to causing. I told her they needed to compensate me for the depreciation of my washer since they damaged it. her reply to me was «well are you selling it?» i said not right now but when i do the value has gone down due to your company damaging it. She told me yet again there was nothing they were going to do. I would also like to add. a few days after the move i called into the office and spoke to Melanie about what all happened the day of the move. she had me on speaker phone and when i spoke up about the 3^rd guy who was sleeping and pretty much worthless he happened to be in the same room with her listening to our phone conversation. He quickly got on the phone with me and told me i needed to get some common sense and i was talking to the operations manager, etc. i quickly told him he was very unprofessional and i didnt care what he thought about me. Melanie got back on the phone and assured me she would take care of all of this herself but as you can see i am contacting the BBB. so she has too failed. This company has to be one of the most unprofessional I have seen ever… I have sent tons of emails to this company, made several phone calls, talked to Melanie several several time. Melanie even made an appt with the so called owner of Box’s moving to come to my house to see the damages and discuss the situation. which both of them were a no-​show. no call. no anything. Recd some lame excuse as to why they didnt show. didnt surprise me. No reschedule attempt has been made by them. needless to say. I have sent several pics of the damaged items and exchanged 62 texts with Melanie as well. I have requested my claim # with their insurance company, the insurance company’s name, a copy of the contract i signed when they arrived at my house for the move and i have received NONE of this information. This company is nothing more than a Scam themselves. I mean if you have to post 20 ads per day on Craigslist u are pretty much worthless and desperate. Next time I will do my homework before i hire such a failure of a company to move my household goods which i work to pay good money for. U get what you pay for I guess. Should have done my homework.

I hired this company to helP unpack our items once they arrived in Memphis. The two guys that came worked quickly and were very patient! They were kind and reported any damages they saw to our items (due to the long move). This company has affordable rates and does not have any hidden fees. I also got a great price because they were offering a special discount. Would definitely hire again!

These guys were great. Hard workers and very careful with my stuff. They were on time and I witnessed no goofing off. Best of all — they were more reasonably priced than any other mover I’ve priced or used in the Memphis area.
I certainly hope that I don’t have to move again, but if I do then I’ll be calling Box again. I would gladly recommend this company to my friends.