Firestone Complete Auto Care

DONT GO HERE!!!
I had a blow out on the freeway and had AAA tow me to this shop. I have some 20″ Pirelli tires on my 2015 Mustang. To replace one tire this shop quoted me $ 800! The Ford dealership quoted me $ 425. I went online at
and found the exact same tire for $ 189. I called the shop back and they purposely gave me miss information to justify their price saying I had the incorrect speed rating. They explained to me that the load rating on my tire was the speed rating. They are either misinformed or deceitful.
This shop marks up their prices tremendously and is very dishonest. Beware!

The staff at this location are very knowledgeable and hospitable– I definitely recommend getting your car service needs here

This is the worst ran shop i have been to in along time. I have sat here and listen to this sales man named Kenneth «Rags» up sale everyone on everything. He left me sitting called my office seeking Approval to replace a tire never said a word to me about it. Hey top notch sales guy im the guy that approves that stuff so i had to wait an extra 1hr while my office emailed me for payment approval. I came to have a leak in my tire fixed and guess what im on hour number 3 still haven’t got any update or two words spoken to me about whats going on. Customer service bypassed this place.

If you’re in need of timely, cost-​effective car repair or a simple oil change package, go to another location or watch videos about your car via Uncle YouTube and do the job yourself.
Although the shop has a clean waiting area with average professional staff, it’s major Achilles heel is the game of stuffing as many customers as possible in line for the day, which leads to a slew of inaccurate repair times and inconsistent first-​hand knowledge of parts in stock for jobs.
I scheduled a oil change/​tire rotation/​valve cover gasket replacement job on a Saturday for 8am and didn’t leave until after 12noon. This is due to one of the shop’s employees telling me that the valve cover gasket was in stock at the shop for my car, when it actually wasn’t. What do I receive after asking about my car’s repair status an hour and a half later? The lamest apology south of a limp handshake.
Here’s an idea Madison Firestone! Instead of attempting to upsell people on other car repair services, why don’t you check your shop throughly to make sure you have all of the exact tools, parts, and people needed to do the initial job (s) in a proper, timely fashion?
Although I had held this Firestone in high regard from past pleasant experiences, it’s going to be really hard to recommend the shop to anyone (including myself) for future services. Save your money/​time and go elsewhere, if necessary. You’ll be glad you did!

Had my car towed here when it suddenly died on me. They wanted $ 915 for a new timing belt and water pump! Same thing is only $ 700 in New York! They charge $ 115 for the «Diagnostic» and tack that onto the bill! The price at Performance Toyota? $ 480!!! Later I found out that this place has a horrible reputation and can’t even fix the car correctly! AVOID!

Took my truck in for a grinding sound at the rear wheel. They told me I needed a new axle at $ 1280. Went down the street for a second opinion. Axle was completely fine. New axle bearing installed for $ 360. Straight crooks up in this joint.