Gamestop

Awesome customer service and cool games. My son loves this store… Clean and bright store and there’s always a friendly staff.

Came in to trade in the Wii that i bought 3 years ago that i never play. They gave me a great deal on trade in value. I eneded up leaving with an xbox 360 and some games. I am so happy with that decision. The employee was awesome and patient with me as i asked 50 million questions. They have a huge selection of previously owned games at a fair price. I actually came in on a day they had a good sale as well.

I am not a video game junkie. I have my favorites– sure. I can play Mario Cart on my Wii for hours on end (and sadly have been for the last 6 months and I STILL haven’t unlocked everything that game has to offer) and Beatles Rock Band still gives me goose bumps whenever I play it– oh how I heart you John, Paul, George and Ringo! Yes, I definitely have my favorites– but I will not pretend to understand the love that is held for video games and systems. Obviously, we have a Wii. It was purchased back in February in Chicago from a Gamestop. It was back at the time you could not get the new systems simply because they couldn’t make them fast enough. So we opted for a used system at a Gamestop back home. It still set us back a good $ 200 bucks when all was said and done– and the games, I really don’t want to know how much we’ve spent on all of those.
About 2 weeks ago, my husband and I sat down for a friendly Mario Kart competition, only to find that our poor Wii was rejecting all of our discs. It no longer wanted to boot up and whir little Mario’s and Baby Peach’s on our screen. My husband dug up the receipt and called Gamestop to see what could be rectified. We luckily had a warranty, so we took it down to this location at the employee’s request so he could have a go at it.
Not only was this guy waiting for us, but he actually seemed excited to fix the problem. We had downloaded about $ 100 bucks worth of console (I think this is what it is called when you download the games off your Wii wireless internet) games like Mario 1, 2, & 3, old school Donkey Kong, Frogger and Tetris– obviously for my more girlie playing preferences. This guy was trying like hell to fix our console, simply because these games were saved on our memory and if it had to be replaced there was no way to retrieve them– aside from sending it into Nintendo for $ 100 with no guarantee it could actually be retrieved and fixed. No thanks.
He cleaned it, he put numerous discs in it, he did video game junkie black magic on it… for about an hour. No luck. It had to be replaced. *single tear* You mean I have to re-​beat all those games again?! I have to start all over and replay all the Beatles venues on Easy, Medium and Expert?! He replaced it for free, with a brand new Wii and gave us a brand new 1 year warranty. He apologized profusely, even though we told him he had gone above and beyond. He then gave us tips and tricks to not have this happen in the future. He was a doll. For this reason, I will be using this location only from now on when video game needs arise. I would advise you to do the same. I know lots of folks who purchased their consoles– Wii, PlayStation, Xbox, etc– from Targets, Walmarts & Best Buys who now have a dusty, nonworking console sitting in their basement that they cannot get replaced for free and that they do not have the money to get replaced on their own. In actuality it is usually cheaper to just buy a new one. Because we made the wise decision to buy it at Gamestop, we are now replaying all of our our old games on a new shinier Wii console. She’s quite the looker folks.