Lowe’s Home Improvement

So glad there is a new hardware store at newport and murrieta to replace Lowes. Because Lowes is so incredibly bad. Today’s example, i shop several times a week there, is typical. I got to the check out stand and the lady asked as she was ringing me up if I got everything. I said thanks and that she just reminded me that I forgot something. She sneered and gave me back my product. I then asked a guy in the plumbing area where the pipe was that I needed. He said isles 33 and 34. I went down those and every other one in the vicinity twice. I gave up and asked another person and he walked me to the seasonal gardening area, where the other guy I initially asked, told me to go to isles 33 and 34. With the piping in hand I checked out. Near the end of the check out I asked that it be put on my lowes card so I could return easily if needed. She would not do it and said I could register it online from home. Then started walking out to the parking lot. I really am going to return this and check it out on my lowes card. I’m so very tired of such bad service.

I just wanted to say that I live in this area and I have been shopping here for a long time but wanted to make it known to everyone including the owner of the store how rude and disrespectful the people are here not to mention you have to stand in the actual aisle that you’re looking for something in and actually call customer service with your cell phone and tell them to to send somebody to the section you’re in, in order to get somebody to help you !! It’s just ridiculous!! very rude and disrespectful people very lazy and they don’t want to help you here I will definitely take my business to Home Depot thanks anyways!

I bought a counter top from this Lowes in Menifee on 3÷25÷16. It is now 5÷9÷16, and I still haven’t received my counter top for my kitchen island. This is ridiculous! If they can’t deliver on time, then they shouldn’t give you a promise date for delivery.

Was at the store looking to buy some house plants with my wife and son. We made our selection and went to check out. Got the total and attempted to pay with my phone (Samsung pay). The checker rudely says «you cant pay with your phone, we don’t do that here» and then physically pushes my phone away from the machine. I asked her why I couldn’t pay with my phone. She replied that they weren’t set up for it. I let her know that I’ve paid with my phone before. She again brushes my phone away. I told her if you’re not set up for that type of payment then let the machine decline it and i would pay with my card. Again she challenges me and now holding her hand on the machine to block it and says now that it’s there policy to not take phone payments. Honestly i can get past the ignorance and flat out lying about the policy of whether or not they take that kind of payment, but to physically push my phone out of way not once but twice. That is unacceptable. Honestly as with a few of the other reviewers i will go to home depo.

Can’t say enough Thanks to Diondre, for his beyond the call of duty, customer service.
First off, I barely made it to the paint department before my scooter started acting funky.
Without even having to ask, Diondre, stepped up to the plate and asked he he could help me, by going and getting me a new scooter! This meant a lot to me, personally because a lot of people often behave as if I’m not even in their department.
Then, I needed his help with selecting the right kind of paint for a project, I have coming up… Diondre, again, knew exactly what I needed! Which was so helpful as I would have sat on my scooter, staring at the thousands of cans of paint, not knowing what to do! Diondre, he knew!
Now, I like to talk with people… And there’s no hiding my taking over a chat in a heartbeat. Again, Diondre, was absolutely amazing. He was so great in listening to me carry on about a subject, I am passionate about.
This guy, is top tier 100%!
Pay attention to this guy Lowes… He’s a keeper!
And Diondre… Thank You!

It bothers me to read so many negative reviews because I really like most of the people who work in this store. For myself, I honestly don’t expect to be able to find someone in every aisle waiting to help me every time I walk in the door. I do as much research and preparation online before I go — and have Model Numbers and SKU’s written down or printed out so an associate can better help me fine what I need.
The Management Team is pretty awesome — and maybe too nice — not taking corrective action when a particular associate isn’t helping a customer who ultimately complains. It should not continue — by reading the negative complaints it seems this store has a problem with some associates not being on board, and ruining it for all of the really excellent ones who work VERY hard!
Having this store in Menifee is so convenient, I really hate having to walk out and go to Home Depot. I just always go here first.
It does take a little effort sometimes to get the things you need or the service you think you should get, but there are lots of opportunities to find things for your DIY projects and anything else you might need.
Not all of the installation contractors are good — depends on the service or appliance you are having installed. I have had some who are pretty awesome — others who are just terrible.
I think the store could benefit from a Customer Advocate who can go to a customers home and actually see what’s going on during big installs. Doesn’t seem like there are any consequences when things go badly. When you are going there to spend money — no matter how much or how little — good service should not be optional.

Purchased a Samsung refrigerator 5 months ago. Purchased a warranty. Fridge broke 4 weeks ago. Customer service is no help. Warranty is no help. Still waiting for Samsung to step in… What a nightmare! Do yourself a huge favor and shop anywhere else! Yours truly… Family of 5… no refrigerator… Thanks to Lowe’s.

If you need carpeting, don’t go to this place.
We spent over $ 3000 for carpeting and the installers that Lowes hires don’t know how to put in a seam. We got Berber carpeting and there was a need to put a seam in a doorway. The installers had to come back 3 times to redo the job and they still don’t have it right. The carpet is fraying with a big string of it laying on the floor.
To top it all off, the employees don’t know anything about the carpet or how to fix the problem.
This is the last time I’m buying anything bigger than screws there. I’m going to pick a place that knows what they’re doing.
There are never any employees around to ask questions to anyway. What a joke!

This store seriously needs to get its act together. I have recently started doing numerous home improvement projects and have been coming here almost daily. For every 1 employee that is very helpful and understands what good customer service is there are 4 more that act as if you are inconveniencing them and bothering them. I have even been flat out ignored multiple times by employees when I’m standing at their kiosk while they are pretending I don’t even exist. It’s truly Maddening. The store manager needs to seriously reevaluate his hiring procedures and train people appropriately. Customer service needs to be a top priority.

Today me and my wife were there looking at light fixtures. Planing on purchasing some. I am a frequent customer here and most of the time I know what im going in for so I dont need help. today we were trying to get some help. 20 minutes later we fianaly went to the counter and they said oh well send someone .so we waited 15 more minutes with two workers walked by but didnt ask us if we needed any
bottom line here is sale was lost and home depot got it. maybe management can hire people that want to help and want to be into there job and not just be there because its
I look on your Unilocal page it seems like this has been a ongoing problem you need to address.

Glad to have a clean well lit store down the street.
David in cabinets helped me with all my promotion questions and Adam in appliances was able to make sure my wife and I bought the right machines that fit our needs. Above and beyond these two employees are great.
Thank you all again for continuing to earn my family’s business.

Absolutely the worst customer service! We waited 3 weeks for our microwave to come in and no one called to say they actually received it. When I called not only did the girl NOT apologize, she said «no matter what I say it won’t make you happy». So we waited a day to come pick it up. Today the girl who was supposed to get it said she was too busy. After walking around the store and seeing multiple people texting instead of working, customer service said now they could not find it. The one shining light was their head cashier, Nick, who was literally working as hard as can be. We left without a microwave and will think twice before buying anything again at Lowes.

I just checked out at 1:40 Thursday afternoon. I spent over $ 135 on an 8 foot step ladder, and some replacement equipment for a gas BBQ. As they walked up to the register with my ladder and other items, the cashier informed me that she was not open. The light was then shut off and I was told to «move farther down «quote unquote. I now found myself in the self checkout line with an 8 foot ladder and all my stuff. After about 1 minute another register, full service, opened up and the cashier said she would take the next person in line. I checked out, I was never asked for my «MyLowe’s card». The last few visits I found myself unsatisfied with my shopping experience at this location. In the past I have found myself going to the Home Depot at Parris crossing just a few miles away. I think in the future I’ll skip this location and go directly to Home Depot.

Customer service here is terrible! The staff has no knowledge of anything they are selling! They are absolutely useless when it comes to anything related to their products, home improvements, projects, and repairs. Although they usually have everything you need and are stocked pretty well, don’t rely on the employees to help you find anything.
Last time I came, I asked for an 18 inch pipe. The employee walked me to the aisle and handed me the pipe and said that’s all I needed. I left the store believing the employee handed me what I came for. BIG MISTAKE! When I got home, the pipe didn’t fit. I looked it up and the label said 24 in pipe! Had to drive back to exchange to an 18 inch pipe. I told the guy he sold me the wrong pipe and all he could say was that they didn’t have an 18 inch pipe. Thanks for telling me now! Another customer overheard and came up to me to help me find an alternative option while the employee just walked away!
Another time I came, I asked the girl for a specific door knob. She said they didn’t carry that and told me which aisle to go for the other knobs. I ended up finding what I needed on my own. This place has everything you need… just do it on your own and don’t bother interacting with the useless employees.

Very much appreciate Gloria in the return department. She handled a very difficult return with professionalism and grace. Thank you Gloria!

Customer service is awful… Asked for assistance on a new patio sliding door and stood in the aisle for 25 mins till I got irritated… The only reason why I bought products there is because my renters needed things immediately… If it weren’t for that I would have driven the 20 mins to Home Depot… If any lowes corporate are reading this I was there at at 10:30am in front of aisle 18 look at video and tell me how long I was waiting there… And my transaction # is 13 488 266… Need to either retrain staff or bring more staff on… This is ridiculous… Look at how many people complain about your service

Customer service is so vital for a good business. Lowe’s realizes that, and provides great customer service. There are times when I visit the store, and quite a few associates approach me and ask if they can help. Not only do they staff each department with a person qualified to assist in that department, the staff takes time to answer basic questions in order to get the proper parts-​allowing quick repairs at home. Great job!

I bought a Bosch dish washer from the appliance section and wasn’t told about the extra parts I would need. My husband and I are DIY people so you could imagine our frustration. A couple of days pass and I noticed the dishwasher door wasn’t staying closed so I TRIED to call the appliance department to ask for suggestion. After 30 and 8 – 9 attempts to call that department I asked for the manager. I explained my problem and the manager said he was sorry and he took my info down and said the appliance department would call me right back. Well it’s been over a week and my husband an we able to fix the problem on our own thanks to YouTube. Does nobody believe in good customer service anymore?

Update.
Floors are in.
Top job by Dimitri … The floors look truely amazing.
3 full day instalation to transform the entire ground floor into a hand scraped dark wood floor paradise.
I strongly recommend lowes and their installers to perform a ¹⁰⁄₁₀ job.

I’ve lost count on how many times I’ve been here and the hundreds of dollars we’ve spent here on plants, grills, lighting fixtures, bug spray, crown moulding, paint, etc. I love it here, my husband always gets inspired whenever we come here. Our latest thing is doing the epoxy on our garage floors. It looks amazing and we got a lot of reassurance from the associates here.
Next up, new floors for our home gym. :)