The UPS Store

I have been going to this store for years.
It is under new ownership as of recently. The young man who is generally there is very nice and helpful, however there is a young lady names Izabely who could really care less of what you need, want or anything. I think she may be bothered by having to do her job.
I took cable boxes in to return, she couldn’t find any info in order for me to return them. I then spent over an hour on the phone with AT&T to find all the details so then it was fool proof.
I went into deposit a check, been doing for years with no issues. Once again this young lady seemed bothered… but wait my deposit hasn’t made it into my bank which has NEVER happened. (deposit was 2 days ago, and they generally show up immediately) Tomorrow now I get to spend who knows how many more hours trying to figure out what happened to an over 2K deposit.
In addition, one of my friends went in to have 20lbs of personal paperwork shredded. Izabely left this bag sitting right out front where anyone could have grabbed it, obtained all sorts of personal info etc. My friend sat in front of the store until it was actually shredded to make sure nothing happened to her info. Come on!!!
I am only giving 3 stars because of past experiences and the helpful young man. Izabely gets 0 stars. Try smiling and being happy you have a job!

NEVER EVER EVER USE THIS STORE. This is the WORST experience I’ve ever had with a big name corporation. Yes, this is a franchise store, but neither the owner of the store (Patty) nor corporate UPS did anything to right the mistake that was made. It all started on Saturday when I went to the store and paid $ 25 to send a package to my 9 year old daughter who was on the east coast. I was told it would arrive Monday. On Monday, I tried to track the package, but it was not even in the system yet. I called the store to find out what had happened and they told me it was due to arrive the NEXT Monday. Really? NINE day shipping for $ 25? I then spent a LONG time on the phone with UPS customer service. They had a solution, but needed the UPS store to authorize an increased payment to expedite service. Unfortunately, the store manager was on vacation and the owner could not be bothered to help. The package was due to arrive in South Carolina 3 days AFTER my daughter’s departure from a rented vacation property. The store tried to make me feel it was my mistake, but why would I ship something to arrive AFTER my daughter was gone??? My big mistake was thinking that the people at the store were competent at their jobs! I have since called that store requesting that the owner give me a call back. The people that work there have told me that the owner Patty has been into the store several time since this fiasco all started, but I have yet to get my calls returned.
All in all the package that I spent $ 25 to send will never reach my daughter while she is on the east coast. She flew out on Saturday, the same day I sent the package, yet she will return home (after 12 days) well BEFORE the package will make it back to California. Also, I was visiting a friend in Menifee when I shipped the package. UPS in not able to return ship the package to me in Los Angeles. I will need to drive 1.5 hours back to Menifee to retrieve the package at its starting point… The UPS Store.
To think I paid $ 25 to send a package on a nationwide trip, NEVER to reach its intended recipient AND waste hours on the phone with customer service is mind boggling. I want to ask for a refund, but Patty, the store owner WILL NOT RETURN MY CALLS! The ineptitude of the staff along with the lack of ANY type of customer service by the owner is absolutely astounding.
DO NOT USE THIS STORE TO SHIP ANYTHING!
If anything goes wrong… do NOT expect the owner to care AND do NOT expect corporate UPS to do anything about it!
WORST EXPERIENCE!!!
Update:
Finally received a call back from Patty… NINE days after this all started. She refuses to help in any way. She will not refund my money, nor will she help get my package to me at my home. According to her, I will need to retrieve the package at her store, which is 1.5 hours away from where I live.
I have contacted the corporate offices that deal with the franchise stores. I finally have gotten some help. They will make sure the money I spent is refunded and they are checking on getting the package delivered directly to me. Further, Candice (corporate franchise customer service) will also work on getting some kind of complaint recorded about the store owners lack of help/​empathy/​customer service.
If you find yourself having problems with this store I highly suggest going straight to the franchisee customer service at 800−789−4623.

Best customer service ever. I’ve been to many UPS stores and I’ve always left annoyed, but Isaiah at this store is always so helpful and friendly to both my husband and myself. Thank you for all the help you have given us. You definitely made us returning customers.

I won’t go anywhere else!
Absolutely courteous and friendly service. Great prices! They have everything I need. I like being able to check my box whenever; the door key is a wonderful feature that most mailbox places do not have.

I should of just listened to the reviews!!! I called them looking to have my Military Records converted to PDF. I specifically said «I have 300 Pages that need to be converted» and the owner quoted me a price.
When I arrived, the first thing I noticed is the floors. They were clearly not vacuumed from the day before, because they were covered in dirt and debris. Then to the left, a sign on their copier stating «out of order».
I gave the owner my documents and she appeared to have no idea how to work their tiny home office scanner. After, she crumpled my first document through scanner I grew immediately upset. She blamed it on the document, instead of just saying hey I’m sorry about that. Then she goes on to say «Is this front and back? We cant do this.»
It is your job, as the owner to specify these types of items to your customers. I drove 20 miles to get to your store and left feeling completely dis-​satisfied. I felt there was a serious lack of «Customer Service»… When I said 300 pages I would assume 300 pages includes both sides? Call me crazy right…
I was honestly relieved. I just didn’t want them handling any more of my documents. Now, I have to worry about them retaining my personal information off of my copies.
Save your time, gas, money and mood! Go to the UPS store in Temecula. They were so much more professional and did it for even cheaper.
So to quote the Owners unprofessional response to the previous review «I Hope you do well in life.»

I think the people who work here are generally nice, but when a very important document that needed to go to Westwood, CA went to Arizona, instead, I was disappointed (understatement). It took roughly 5 days for their error to be fixed, costing us $ 65 per day. We were reimbursed the $ 25 shipping fee, but of course UPS did not make good the rest of the $ 325 we had to pay because of their error. I’m afraid I won’t darken their door again.

2day i was treated so bad here i was just waiting in line to deposit a check & she looks @ me & my bf «r u here to deposit a check or something?» once i said yes she rolls here eyes and start talking to us like we’re stupid saying the computer isnt working right so my bf asked if it needs to update she looks at him like what did u say «update?! Update what
or site? No it doesnt. Maybe you should come back when its workin.» so we left i HATE this place. If i had a choice i would pick no stara but sadly i have to.

Always friendly and helpful service. I go there to buy stamps and mail packages and even buy little gift items! The only thing I’d add is when you are being waited on the phone has priority over you completing your transaction. Proper service is to ask the person on the phone if they can hold and finish up with the customer before answer many question the phone customer has while the physical customer must stand and wait until the call is completed.

Very nice place. Love the people. Awesome service. They’ll stand on their head for you.

Absolutely worse UPS Store I’ve ever been to. They should be shut down. Prepare to be robbed and disrespected while in this dark and dingy craphole. The Postal Annex across the street is cheaper, cleaner, and you won’t be treated like garbage.
Completely avoid this enormous scam.

I am a pretty positive person and I have never considered writing a bad review on a business, but this UPS store has the WORST customer service. Three times I’ve been here and three times I’ve been disappointed. The first time the computers were down and the guy who was working was not at all helpful or apologetic about it. I don’t expect that he could have worked magic and made the system come back up, but at least sound like you are sorry about the problem. The second time I went in I waited at least five minutes before one of the two girls in an empty store could help me. I was literally the ONLY person in there. They just sat talking about how one of them had just swallowed her tongue ring and didn’t acknowledge me until I started to «cough» to get their attention. Ridiculous! Today, on my last trip there ever, I walked in the unlocked door at 8:20 am and the girl says rudely «we’re not open yet». It says clearly they open at 8 so I asked that question and she said they don’t open until 8:30 and she’s still busy getting everything set up for the day and to come back. What? Who does that? Seriously, they need to consider hiring some more mature people. The economy is so bad right now and there are plenty of actual adults who desperately want to work. These little kids need to grow up and treat people right or go work somewhere they don’t have to interact with customers.