The UPS Store

So we went on the 23^rd of December to ship out a gift, Amy insisted that she would package the gift after we left, I should’ve just asked her to do it right then because surprise surprise there was a screw up. The girls must’ve mixed up the packages because my brother received an old used laptop instead of his Christmas gift. Then to top it off when I called CC they tried to dismiss me before answering my questions about MY package that has gone missing. Needless to say I am very upset and I hope UPS makes this right.

I’ve been using their services for years, and have minimal issues. To Chris S– I doubt they put a good condition sticker on your package and then damaged it in the store. Most likely, it was damaged outside the store and was mislabeled when it came in. Damage typically occurs during transit. Asking the store to take responsibility for this is unreasonable in my opinion. I wouldn’t want you as a customer either.
I have used their notary service and the lamination services with no issues. I also send certified mail from here even if it costs more than the post office, which has a endlessly long line.

I wouldn’t even give this one star. I would give them NO stars. The Owner Vincent Jordan is a JOKE. He has federally tampered with my mail. Because I had a dispute where it was clearly shown on a package that was severely damaged on one corner and water damaged and they placed a sticker on the damaged box saying it was in GOOD condition when it clearly wasn’t. I asked for him to make it right and take responsibility for it and refused to do so and told me that he will not do anything and that I need to take it up with the shipping and the USPS. I then got upset in telling him that it was clearly HIS STAFFS problem and that he needed to take responsibility he refused and then I told him in an email that I will be moving my box somewhere else and he decided to cancel my box WITHOUT my authority. He only game me notice in an email and that he was going to return all my mail and cancel my box. I have already talked to the UPS Store Corporate office and that is HIGHLY illegal. He must receive any mail that is has postage on it for 6 MONTHS. No ifs and’s or buts about it. This owner is the most disrespectful person I have ever met when it comes to customer service. He is rude, un-​professional and downright nasty to you when you have a problem. They do NOT care about you as a customer they just want your money and don’t want to hear it from you when you have an issue. I sent an email asking for this to be taken care of, and his answers are always the same «Not my problem» take care of it with the sender, take care of it with the carrier. etc… DO NOT use this store or any of the stores he owns or his company if you want your mail or boxes to be received improperly or if you tell the man you are going to report him to the UPS Store Corporate office because he is mishandling my packages and threatens to close your box and return all your mail to sender, he believes he is above reproach. He doesn’t know that he is tampering with FEDERAL LAW. Stay away from this store. 28 039 Scott Rd. Ste D. Murrieta, CA 92 563 and any others he owns. I know one of them is on Clinton Keith in Murrieta as well. Not sure if he owns any others. He is a franchise but he needs to follow not only franchise rules but FEDERAL LAW. He is not above the law and he is playing with fire here.

I have been a customer of both stores in Murrieta, this one and Clinton Kieth. Out of the two, I have gotten to know all of the employees. Amy is no doubt in my mind one of the kindest, patient people that I love to work with. Always goes out of her way to help me with my business. I don’t know what I would do without her. She has saved me quite a bit of money over the years, and has caught crucial mistakes that could of cost me a fortune. Amy is accurate and quick. I read the last persons review and feel as though she probably isn’t even a customer at this store. Keep up the good work!

Horrible horrible horrible!!! Taeylor and Amy have both helped me a few times and they are rude, crude, unprofessional, and extremely slow. Came in for a simple print job each time and it took about 5 minutes to print each page. Not worth it. Go to a different branch.