Scottrade

The folk there is quite unprofessional. I opened an account there and he told me wrong instructions about my temp username and password. Now my account is frozen due to inactive.
Any one has suggestions on online trading platforms?

I recommend to avoid the branch manager as much as possible. She (a woman with slight chinese accent) is rude and belligerent.
I think she is relatively new at the office (i don’t remember her from before). I noticed her lack of manners over the phone first — it didn’t matter i was calling with a general question (till when are you open before the holiday) — «what’s your name?» — and then insisting i should be emailing the completed form instead of visiting in person. ‘Cause they are so busy, you see (but then when i visited, office was empty).
And the same happened in the office the other day — i entered the branch, there were two employees total, i was greeted by her colleague who was closer to me — and at the same time she stared me across the office and instead of some form of «Hello», her first words are «What’s your name?» — not that she bothered to say her name in the first place. And then she lost interest. Huh?! Maybe she was waiting for someone in the first place — but both on the phone previous day and in person, that’s some long wait.
Today i had another unfortunate run-​in with her over the phone. She did not let me finish explaining a screw-​up Scottrade did, often talked over me — maybe she imagines herself «efficient». No madam, you are not efficient if your actions slow down the conversation, things have to be repeated and you get argumentative before knowing the whole picture.
I am not overly refined/​polite person myself, so if her behavior impressed on me… be prepared for some roughing by her.

I loved this branch, and their service is great. Had the account with them over 10 years, but recently switched to some other brokerage. Scottrade has security issue. My account had 20+ unauthorized trades and an ACH transfer in one day. It got recovered later, but make me uncomfortable with their online trading platform. Scottrade need to improve their security system.

I am very surprised to hear of the bad experience a couple folks had at this branch. I have had an account with this branch since 2010 and have been pleased with my experience overall. The manager and staff have been polite and helpful every time I’ve dropped by. Potential customers need to remember that Scottrade is not a full-​service institution. That said, I found the manager to be knowledgable enough to direct me to tools and help me transfer in shares from the bad banks like Morgan-​Stanley, Citibank and Chase. I’ll tell you this much, Scottrade is miles better than any of the big brokerage houses… no question. Those large brokerage houses are criminal… literally.

I stopped into this branch office during the holiday season, and the only person working was the manager.
As I stood inside the office, in front of her desk, she proceeded to talk with a prospective customer on the phone for over 10 minutes, explaining various educational savings plans, tax shelters, etc. At one point she went over to get a brochure on IRAs to read the customer information. There was no one else in the office other than me and her.
At no point did she acknowledge me, ask me to take a seat, tell me she would be right with me, etc. I was holding a single form in my hand that I needed to submit; could have been accomplished in under a minute. After about 12 minutes I walked out without ever having been greeted.
Luckily, this is not my normal branch, or I would not be a Scottrade customer for long.