Sharon Heights Shell

I am sorry to say that I cannot recommend Sharon Heights Shell for any reason. First, the gas is seriously overpriced – sometimes as much as 50 cents more than other comparable places in the area. That being said, when I’m desperate, I sometimes pull in and get a couple of gallons, which always annoys me.
Next, their customer service is awful. I have had two very bad experiences here. The first time I went there, I had a blown tire (I had run over a nail). It took forever to get an attendant’s attention, and once I did, they offered to sell me four overpriced tires. When I asked them if they could merely plug the leak, they reluctantly said okay, but would not stand behind their work (I ended up going to Menlo Atherton Auto Repair, who guaranteed their work, and did a completely great job – the tire ended up being salvageable and lasted me another 15K miles).
The next time I went, I had a slow leak in my tire and needed simply to pump it up with air. When I tried to pull the air tube out of the machine, it was stuck. I asked a nearby attendant if it was broken. He didn’t even look me in the eye. Just said, «I dunno,» and gave me a shrug as he turned away. Seriously? Not cool.

This place is the worst. Not only its it hard to access but the prices are at least 50 cents higher than everywhere else. Also, if they’re going to dedicate 2 pumps to full service they should at least provide pumps that can extend when cars pull in on the opposite side of their tank cap.

Waaaaaay overpriced gas, had to go inside since credit card didnt work at pump, the guy at the register just looked at me like I were begging for free gas. He gave the most expensive gas kind. Really? What a bad experience.

Going to this shell gas station was an incredibly poor experience. Strongly advise not to purchase anything here. When asked to return a crappy air gauge (which you need to buy in order to use the ‘free’ air pump in the first place) the owner didn’t even turn around to look at me when speaking. How do they not have a return policy after one day? Overall really poor customer service by the owner.

If I could give zero stars, I would. The guy who runs the service center doesn’t know the first thing about service. He has a cold and impersonal attitude, and only wants high-​price repairs… didn’t want to re-​check my tire pressure a week after I’d come through and my tire pressure light was still on. He told me he didn’t think my pressure was still low even though the light was still on. He also told me he didn’t want to «take the time» to reset the light and referred me to my owner’s manual, which I didn’t have because my car was new-​used and the manual didn’t come with it.
He tried to sell me a $ 188 tire (that price was for just the tire, not the labor too!) for my SUV and I got a tire for $ 125 at America’s Tire in Redwood City. Service was great there, and they showed me all of my options and explained the benefits of all the tires so I could make up my own mind.
Thankfully, we had the good sense to take our business elsewhere, and the guy still had the nerve to charge us $ 20 labor for putting on the spare. What a horrible experience. It’s too bad that gas station is so close to our house… if I ever get another flat or tire issue I’ll have them tow me to the Shell on El Camino/​Valparaiso where the service is above and beyond!

I have been going to Bob for a few years! I bring all my cars there; and was especially impressed with his expertise and his customer service! He knows cars and gets the job done! We now live in Marin and I still bring my cars to him! We highly recommend him!

Brought my car in for an alignment. Told me he would give me a discount for 129.00. Picked the car up and wheel was still not straight. Long story short, Bob the manager refused to acknowledge that the problem was not fixed despite me driving with him and showing him. I took it to another shop. They charged me 79.00 and fixed the problem. Went back to Shell and after a brief shouting match with Bob at least he agreed to give me my money back.

These guys are in my neighborhood, so I decided to give them a try… their gas prices are higher than every other station, but I had heard their service was fine. My wheelbarrow had a flat and I needed it first thing in the morning – remodeling my house, don’t ask. I dropped it off lost night, and got to talk to the manager Bob when I stopped by to pick it up this morning… he explained how they spent a whole hour on it and had to patch three holes only to find more. Long story short, he had not fixed the little tire and wanted $ 20 for his effort (the whole thing is worth $ 15).
I came home and checked it out, there were no patches! So I stopped by HD, got a $ 10 tube and popped it in. Problem solved.
As far as I am concerned, that was $ 20 well spent to find out what bozos these guys are. If they lie about my wheelbarrow tire, chances are they will lie about your $$$ car. Oooh, and Bob, I will be sure to take my laborer to your gas station every time he needs to do a number 2.

Gas price is very high compare then other gas station and second guy working there no respect to coustmer so I will never go there

Most expensive gas station in the area, customer service is terrible, I work down the street and ran out of gas and had to there because it was the only one in walking distance. I asked if they had a gas can I could borrow and the attendeant said I could buy one or go look for one. I asked where to look and he directed me to there shop where the manager told me very rudly no the EPA does not allow us YOU NEED TO BUY one. I bought the dang can and jokingly asked if I got a free gallon and they didn’t take it too well. I got back to my car to pour in the gas and the dang can didn’t have the collar to attach the spout. I had to make a makshif t spout to pour in my car. I called back the next morning and the manager was so rudy when I told him just makes you want to tell everyone not to go there. When asking for his boss he said he was the boss, so I asked who do you report to, your obviously not the owner.

Don’t ever go to this place, the service is terrible and the charge is extremely high (they charge high $ 139 for diagnosis without noticing you, and even only spend 5 minutes for doing the diagnosis I).this is the most horrible gas and service station I have ever seen.

I filled up my Prius at the Sharon Heights Shell this afternoon. I’ve been at this station many times, but only for gas fill-​ups. Today I was cleaning my windshields as the tank filled, when I noticed that my car was taking more gas than usual. Suddenly gas started pouring out of the filler in jets that sprayed two feet or more from the car and more that burbled down the side of the car. I yelled, «Help,» and an attendant came, but did not get the pump turned off right away. Finally another attendant got someone inside to turn off the pump. Gas continued to burble out of my filler opening for another five minutes or so. The attendant expected me to drive away happy, with my car trailing gasoline. I phoned my mechanic to make sure that there was not a filter that needed replacement, and he told me to just wait until the gas wasn’t flowing any more, replace the cap loosely, and drive down the road for 10 miles before tightening it.
I asked the second attendant to clean my car. He replied sarcastically that perhaps he should wash the whole car. I said that would be lovely. He had me drive over to the water faucet, and he did (resentfully) rinse the side of my car and rear tire. Then I asked about the fact that I had paid for (my estimate was about two gallons) of gas that ended up on the ground that I had paid for. The response was that because they had not had a previous problem with the pump that they would not refund anything. I replied that surely they could see that through no fault of my own, I had paid for gas that had not ended up in the tank. The attendant refused any refund. I asked for the manager, whose shirt had the name «Bob» on it. He also grumpily refused to consider any refund because there had not been a previous problem with the pump. I told him I had been filling my Prius for 8 years and had never had this problem before. I told him that I was not accusing him of negligence, just failure to deliver the amount of gas I had paid for. He refused any sort of adjustment. He did offer that if I was willing to leave my name and telephone number and they had the pump tested that he would consider my request. I responded that I was leaving on a trip and was unwilling to give him personal information, and I did not understand why he was failing to take responsibility for the problem. He could not tell me how I might have filled up my gas tank improperly. He told me irrelevant stories about pressure building up in gas tanks (which was obviously not the case with my car). He argued with me about the volume of gas, and when I asked whether he was saying that he would refund a smaller amount, he said no. Bob was polite, but stubborn and adamant and not logical. I will never go to that station again. They could have created a loyal customer for approximately $ 8.00. And now my whole house smells like gasoline because the car is in the garage.

It’s petrol.
That’s seriously overpriced.
The problem is that it’s convenient.
–
I haven’t gotten any services done here, and by the reviews I’m glad I listened to my gut Sorry, but I’ll drive the extra few miles down to PV garage and have them look at my car.

I feel bad giving this place one star — the guys at the gas station are great — but I had such a negative experience with this place as a repair shop that I feel like it merits a warning.
My car died when I was in downtown Palo Alto — almost certainly the alternator. I had it towed here because this repair shop was close to the Marguerite line and work, and I’d gotten a tire replaced here in the past. It was after hours, so I dropped off my keys with a gas station guy and waited to hear from a mechanic in the morning.
When the mechanic called me the next day, he told me that he could replace the alternator and the battery, but he wouldn’t guarantee that those were the problems unless I’d pay $ 100+ for a diagnostic test. WHAT?! I’ve replaced an alternator (with grown-​up supervision) before and was pretty confident that it was the root cause, but I hated feeling bullied into spending a chunk of change for a basic diagnostic. I can understand why they’d charge if I wasn’t having the work done there, but this is kind of ridiculous.
So, the work commences. The mechanic calls me back, tells me I need new tires RIGHT THIS INSTANT, and that this will be another $ 500-​$ 600 (for my no-​frills Jetta). I say no thanks (I know I can get a better price), and he says something to the effect of «Your funeral.» The work, without the new tires, ends up being $ 700 – 800 overall for a battery, alternator, and an unnecessary diagnostic.
My mom, feeling sympathetic, offers to pick up the tab for the fix. I use my bike+Caltrain to get there from San Francisco, carrying a check from her in my pannier (and not a lot else). The mechanic says they don’t accept checks, because who accepts checks anymore — everyone has debit cards, so clearly, if you are trying to pay with a check, you are going to commit fraud. (A paraphrase, but that’s pretty much what he said!!) My bad, but I don’t have my full wallet with me and have no way to pay with a card. So, I have to call up my mom while she’s at a family party several hours away, get her credit card information, give the mechanic all my identifying information (and hers) save retinal scans, and he begrudgingly gives me my car. I’m sorry for my part in the bumpiness of the transaction, but I think it was a bit unnecessary to treat a return customer (or anyone, really) as a con-​artist.
Get my car, get my bike, get the heck back to SF. Realize that the mechanic forgot to reset the airbag light, which commonly goes on when the battery is totally drained. Really, really don’t want to deal with him again to get it fixed, even though it is completely unprofessional to leave something like that hanging.
Summary: okay price on alternator replacement, terribly overpriced diagnostic charges, sloppy work on my car, free bullying from the lead mechanic. Next time, convenience be damned, I’m taking my car to a decent shop.

I have been going to Sharon Heights Shell for over twenty years and find it to be an outstanding operation. It is a real full-​service gas station with three repair bays and four full-​time mechanics. They are customer-​focused and do incredibly good work. I have had all of my cars worked on there and always been very satisfied.
I realize some folks have an issue with the gas prices and they are high. However, I go there because I have a relationship with them and appreciate the value they provide. Bob G, the manager, is legendary for taking care of his customers.
I offer my thanks for many years of loyal service!

Pretty expensive. It’s good that not too many people are around though.

$ 4.65/gallon, really? $ 4.95 for premium? $ 5.20/gallon for full service?
(if prices have changed, just insert 30 cents more than you would reasonably pay on Woodside Road for gas)
I resent that the most convenient gas station in the area happens to be the most expensive. The two factors are unfortunately correlated.

Egregiously expensive!
This Shell gas station can get away with the exorbitant prices because there’s no competition in the vicinity.
Unless you are absolutely desperate for gas or extremely wealthy, you might want to avoid this place.

The most expensive gas station in the country … possibly the world. I curse myself every time I come here and am desperate for gas off of 280/​Sand Hill Road.

Sand Hill Shell, as I call it, is clean, safe and easily accessible.
It’s got a small snack mart and 3 car bays in its service station (that I have not patronized). The bathroom is usually «medium clean.»
The gas is, as others note, more expensive here than elsewhere. But it’s hard to hold a grudge, since this station is sitting on some of the most expensive real estate in the country.