U-Me

I just had the birthday party here a day ago. The organization was a little bit chaotic. And. I left my son’s top in the play area. When I called today, the person I talked to was very rude and didn’t even wait for me to finish my description about his top and rushed to hang up the phone. Considering I just spend $ 500 for their 2 hour service, at least they should take the efforts to check my son’s top. I totally think it is closed for a reason! Go somewhere else if you want to have a good customer service!

Pretty good for Drop ins for weekends unlike other play places.
Decent collection of toys and slides and a light snacks and coffee bar.

My wife and I had a very bad unsafe experience and would not recommend this to anyone!. A group of boys were throwing objects down 8 foot high slide. One of those objects was a play vacuum. which weighed about 2.5 pounds, which narrowly missed our 13 month old granddaughter pushing a play baby stroller. Their father was on his phone and did nothing. There was absolutely no staff in the entire play area. I went to the front desk where two young females were having a social discussion. I explained the situation. One of them said well I can come out and mediate. The slide had sign notices of the do nots. Clearly the facility had no policy requiring staffers be in the play area to enforce safety and the rules. Whatever agency which oversees this facility should audit it’s safety.

Had my daughter’s 4^th birthday party here past weekend and it was a blast! Both kids and parents loved it. Party room is so spacious, we didn’t feel even for a single minute that it was overwhelming for both kids or parents. Kids loved their time in play area and after that we had called a princess who entertained them for the rest of the time in the party room. Staff was great, taking care of and looking after all of our requests all the time. My daughter is already asking me when can we go to that place again! :) Thank you U-​Me!

I had my first experience here today and at first I was very impressed. The facility is very nice and decorated well. The lady at the front was very nice and helpful. We stayed for about two hours. In my time there I noticed that about half of the nannies and moms there were more busy looking at their phones or talking to each other rather than paying attention to their children. That’s not personally how I do things and it’s not really any of my business how they raise their children, until their child is taking things from my child and I have to say something.
It’s not my job to correct your child. I personally prefer to say something to my child when they do something wrong, rather than having a stranger have to tell them and I think that’s what most parents and caregivers would prefer. I think it is the parent or nannies responsibility to keep a close eye on the children they’re with to make sure they’re not taking things from other children or pushing and if they do so, which is expected since they’re still learning, to just be there to correct your own child!
So overall my time there was ok. It was a little irritating to have to constantly tell other bigger kids that my daughter, who is 18 months, was using the thing they were coming over and just trying to take away.
I think it’s just a common courtesy to other parents to just keep an eye on your own kids and correct them when they’re doing something they’re not supposed to because it’s not my job to correct your kids and I’m pretty sure no other parent finds it pleasant having to correct your child either.
Maybe if U-​ME established a cellphone free zone policy just in the large play area, that would help eliminate this problem and myself and probably a lot others with the same concern would be more enticed to frequent this place.
As some of the other reviewers said, I also think it would be much better if patrons were allowed to bring their own food or snacks to eat in the designated food area. It’s silly to expect people to only buy off of the limited menu of overpriced items. Especially when a lot of kids have different, special dietary restrictions.

I’ve been taking my daughter here since she was 9 months old. We absolutely love the place. The staff is so friendly and such a pleasure to see. We are on a first name basis with everyone!
The play space is spacious and offers many different activities. They also constantly rotate and bring new toys — so my daughter has never been bored.
I also love the music and art teacher. They offer a variety of classes that you can take advantage of. It’s a really good deal if you think about what you’re getting.
My daughter did everything early: crawling, walking, jumping, etc. Mainly because she was in an environment where she got to see the older kids do it, and that encouraged her. This would’ve never happened if it wasn’t for UME.
Thanks for having us as a part of the family!

not as good as it used to be. Very sad it is in the decline. What happened??? Hopefully a new business will open which will provide amazing service without leaving a valued customer feeling left out and treated poorly

I won’t give any star to this place just because starting at the front desk the manager is so rude to people …

Nice and spacious play area with a good trampoline.
Reason for my subpar review. When we were there, the woman working told all the kids «let’s go outside to wash the cars». All the kids ran outside excitedly as did we.
We were sorely disappointed to see a small little outdoor area (that is in need of a little sprucing up btw) and the woman was asking them to wash the little cozy coupes outside. Way to try to get the kids to do your work! That’s cheesy and tacky to me.
For $ 25/​visit, I think it’s wrong to not allow people to bring their own food. I understand if u don’t want people to eat in the play area but They have a nice spacious food area with lots of tables but you can only use it if you buy their food. C’mon, that’s just bad business practice and greedy. I would go again if they changed this rule.

My kids and I have been going to U-​Me for the past 4 years. Can’t say enough about the play space, faculty, food, classes, and birthday parties. You can do it all at this fabulous place. My kids love the trampoline, slide, boat, library, and market play area. The friendly staff not only supervise the floor but also entertain the kids with smiling faces. The art classes, bubbles, music, etc are only a few additional perks. We have been to many birthday parties here on the weekends and my kids don’t want to leave. Rain or shine we always have a blast going at U-​Me. The food is great, best salads for parents, and healthy dishes for kids too. It’s a win win for parents and kids. You can’t find any other place like it in this area with both healthy delicious food and play. Overall a 5 star!!!

In OUR experience it’s not true that the place is not good for «kids with energy», as some reviews say. Plenty of space, toys, and activities to keep a little one busy for 3 – 4 hours. We also enjoyed art classes a couple of times. The library is good to take a break and chill out. We usually bring in lunch and eat at the dining area, but if we don’t the cafeteria offers pretty wealthy choices (tacos, sandwiches, fruits etc) for both kids and adults. A bit pricey though.

I really wish this place had negative stars. Absolutely appalled at the behavior of management. In particular a woman named, Janine. I’m disgusted with lack of common sense. I was told my children have too much energy to attend. Are you kidding me??? I didnt bring my children to the libeary. I brought them to a place where they can run and play. When this place first opened, I thought it was wonderful. Now it’s a ridiculous dump. Food is way overpriced and not fresh. Any respectful parent would NEVER bring their child to play here!

This place is «NOT EQUIPPED TO HANDLE KIDS WITH ENERGY»
My children ages 4 and 7 have been «let go» from this place. Our membership cancelled. The floor manager Janine told me on Friday that my daughter has outgrown their facility, and today I received this email. You read it people. Straight from an email from the owner, Melody. This place IS NOT good for kids ages 4 and up who have energy. Which I’m pretty sure, is EVERY SINGLE CHILD OVER 4!!!
The owner has BROKEN my kids hearts. A foul, arrogant money hungry woman full of fake smiles and false concerns.
We have been discriminated against. All because I dared to question new management. Sad, but Petite Playhouse is funner anyways. And MUCH MUCH CLEANER!!!
«We have loved watching your children grow up in our space however, we feel that for their safety and the safety of our other members we need to terminate your membership. We wish our facility could accommodate the wonderful energy your kids have but we are just not well equipped to do so.»
Kindest regards,
Melody

Came here on a Monday when taking a vacation day and needed an inside place to go. Love that this place is on the Peninsula. Most places are far from home. The menu has healthy food for kids which is not the norm for kids play places. It’s bright and open with lots of room for kids to roam. The décor is modern and cool with grown up music playing. And they have a trampoline area as well. Very imaginative place. Loved it! Will come back on a rainy day. They also have all kinds of weekday art classes.

(I wish Unilocal allowed half-​stars). For our experiences here, I’m calling this 3 ½ stars.
Overall this place is a godsend when my toddler needs a distraction and needs to burn off energy. And I love that it’s indoors but has plenty of light, and the staff is pleasant. I also like that the environment accommodates adults, with benches and tables that look over the play area.
However, as others have mentioned, the place is a bit pricy. And you do need to watch your kid (s). I don’t consider that a downside since this isn’t a daycare, but you need to go there with the understanding that you’re not getting a break from your parental duties :)
There is a café which is a bit pricy as well, but they get credit for trying to create an environment that tries to accommodate both kids and adults. The food is OK.
Personally, I don’t find the place compelling enough to be a regular member, but it is a nice change of pace for my toddler, so it’s worth checking out if you’re considering it.

My 2 children and I visited U-​Me for the first time today and had a great time. It is pricey, $ 35 for 2 kids, but nice to have the option of coming and going throughout the day. It wasn’t too crowded and my kids got along well with the other children playing. The facilities were really nice with a lot of fun activities and the workers were pleasant as well.
I like the idea of the café but was really disappointed with the almost $ 6 fruit bowl that consisted of cut up apples and oranges. The latte I had was just okay and not really worth the price. There are some great healthy snack options (kale, quinoa, black beans) that we’ll try next time.
There were a lot of nannies that were not necessarily interested in the kids they were «watching» so I’d use caution in leaving your kids unattended for even a second.
All in all, we had a fun morning and will be back again soon to play!

This is an amazing place to spend a few hours with your toddler. That being said, it is a business and they definitely treat it like one. I was told my 25 $ a day would be put towards a membership when I came to inquire. I was also told to come back the next day since they were 40 mins away from closing and it didn’t make sense for me to pay when I couldn’t test out all the classes etc. So I came back the next day which was Saturday. I signed up and said I need my 25 $ to go towards my weekly membership. Well, they didn’t refund it and said since I checked out the gym on a Weekend, that doesn’t go towards an all weekday membership and I would have to pay 25 $ anyway. I had to call and explain that I did originally come on a week day and I was told to come the next. Anyway, long story short, they did give the money back, but I was left feeling scammed.
The Pro’s
–Amazing café with healthy food and snacks
–Coffee bar for adults
–Huge gym to play with every toy possible
–Trampolines, gym mats, and games
–Art classes, story times, and other activities
The Con’s
–DO NOT LEAVE YOUR CHILD UNATTENDED, OR YOU WILL REGRET IT
(Parents, or Nannies sit around talking and do not supervise their kids, so other kids get hurt). The place is called u-​me play for a reason. Supervise your children!
–The place is run like a money making business, see above.
–Most of the adults who come here are Spanish only speaking nannies, so if you’re a stay at home mom who wants to make friends at your activities, this might not be the place for you unless you speak Spanish.
–Although the address says «Menlo Park,» the area is pretty much in a not so nice section of Redwood City.

I have been coming here with my now 23-​month-​old son since September of 2014. It is a regular part of our weekly routine, and we are often here for two or more hours every time we come.
When we first started coming, he could not walk, but now he walks and climbs and runs all over everything. I am very surprised to read what some other reviewers wrote here on Unilocal.My experience has always been a extremely friendly and helpful staff, no issues with other, older children, and very friendly and engaged other parents and nannies. He has become close with some of the older children who are three or four years old, and they actively play with him enthusiastically and I have had no problems with him being pushed or anything of the sort.
Yes, the $ 25 drop in fee for one time use is a bit steep, but we pay $ 75 per month and come at least twice a week, making it well worth it.
The place is kept very clean, they update and replace toys on a regular basis, and my son never gets bored here because there are numerous different areas.

This place is nice, and well kept. But I have to be honest-it’s pricey. $ 25.00 for a single kid? Albeit, it’s nice, there’s only three maybe four play station. A slide, a foam pit, and a trampoline. My three year old did a lap around the place within the first few minutes. It was a cloudy, but not rainy day, and the outside facilities weren’t accessible, had they been I might say the $ 25.00 was worth it. If they’re not going to make the outside available why charge full price for half the facility? Doesn’t seem balanced. They say that your payment grants you access to the place all day, but I personally couldn’t see myself coming here more than once in a day.

Such a fun place!
I came here with the 15 month old that I take care of and we both had a great time! The equipment was all (seemingly) clean and safe with lots of toys and space to be shared among the kids.
There was only one staff member on duty at first which I thought was strange considering how many children were there. Obviously if you are going to bring children here, you have to be their primary care, don’t depend on the staff.
The food counter was really cute and looked like they had a great selection although I didn’t order anything.