La-Z-Boy Furniture Galleries

Bought sofa and love seat in 2010.
I was sold hard on a lifetime warranty. The sales person provided little to no information on the warranty.
Three issues with the furniture have come up over five years. La Z Boy redirects you to a third party warranty company; the store wants nothing to do with your inquiries regarding warranty.
The warranty company is adept at finding a way to say that your problem is not covered. two out of three issues not covered. The third issue they admitted was covered, but I need to pay for someone to come and assess and repair.

I have had a horrible experience with this store and the quality of my purchase. I ordered 6 pieces of furniture. The ottoman and entertainment center arrived damaged and needed to be replaced. The sofa and chairs have lost their shape and what’s more the spings have popped up from the chairs The fabric is uneven on the chairs. I have called both the store where I purchased the furniture and the main customer service center. I was told that more foam for my cushions had been mailed out on July 2. It’s now July 14 and I have not received it. Follow up calls have not been satisfactory. When I called my sales person Wayne Umholtz to lodge a complaint and express my dissatisfaction, he hung up on me. Has anyone else had a problem with this store. If you are considering a furniture purchase stay away from this product and this store. It is just terrible. I am writing this review for my mother who lives in Mentor and made this purchase for her home. Clearly they have taken advantage of an elderly woman. She is terribly upset and aggravated over this situation.