Moe’s Southwest Grill

I’m a big fan of Moes where I live in northern VA so was happy to see this newer location. I like the new menu setup, I ordered a burrito bowl which came out tasting great and which I dressed up at the salsa bar. I love Moes’ free chip and the salsa bar is a big favorite of mine. The price for the meal is very reasonable, considering they are using fresh ingredients and of course the free chips…
The space and atmosphere is very nice and accommodating for families. Service was very friendly, with the signature «Welcome to Moes» when I walked in and the place was very clean and orderly so I could tell they are attentive. I’ll be back next time I’m in the area.

Love coming here, especially for moe’s Monday. Burrito and drink for $ 5.99 plus unlimited chips and salsa. The staff is always super friendly, there are a lot more options to choose from to add into your burrito compared to chipotle and Qdoba. I would definitely recommend getting queso added to your meal, definitely makes it much better!

Welcome to Moe’s! Sounded like Ferris Bueller’s teacher. Listen, you don’t want to say it, and I know I don’t want to hear it. But that’s the fresh hell that awaits when you enter. I immediately resent any place that makes me call anything by a cute name. It’s a burrito not a homewrecker. So after waiting for the people in front of me, who must have just been released from a time capsule to order, they looked at every ingredient like it was some exotic organism, I ordered. The 16 yr old in front of me asked if I wanted mushrooms and I said no, I’d like onions and peppers. He just pushed my order to his right. You can’t put Baby in a corner! Young man, I know you’re going to grow up and be an astrophysicist one day and this job is below you but I have a text from my wife with 17 ingredients that need to get in that burrito bowl and we need to get this right because you have a better chance of seeing God than seeing me back here again. Would you like two duffel bags of chips and a shot glass of queso? Sure, if it comes with it. After going to the salsa bar and getting my drinks I felt like I worked there. For everyone born after 1999, you can call any Mexican restaurant in Painesville and tell them what you want and it’ll be ready for you when you get there. Not only would I not recommend the lackluster food to anyone I consider it psychological torture and should be banned by the Geneva Convention. This location used to be a medical center where I received an MRI years ago. I laid in pain for 25 minutes perfectly still and it was far more enjoyable than going to Moe’s.

I love Moe’s. So much better than Chipotle, IMO. I make the drive out here way more than I like to admit but it’s just a great place to get a burrito. This place is different from the other chain burrito places in its array of options. Where Chipotle was going for a streamlined, simplistic menu, Moe’s has come in with probably twice as many options. They have tofu, three kinds of grilled veggies (all cooked separately from animal-​derived ingredients), rice, beans, guacamole, and a bunch of additional veggies to make the perfect creation.
They give a free order of chips with every order and they have a salsa bar with five or six different salsas at a time. Try the tomatillo, it’s seriously the biggest reason I go to Moe’s, it’s that good. A lot of the other salsas are too sweet for me, but to each their own. Lastly, I rarely drink pop but they have a special Vanilla Peach drink on their Coke Freestyle machine.
I wouldn’t reward Moe’s with the title of best burrito, I think that belongs to either Ohio City Burrito or Taco Tonto’s. But as far as the chain places, Moe’s is tops.

I was drawn in to Moe’s because of the 5.99 Monday sepcial. I have to say I am very impressed. The ingredient choices offer the chance to build a bowl or burrito that has some real flavor and variety. Unlike Chipotle chips are free and the salsa bar is amazing.

My gf really likes Moe’s but I’m a Chipotle guy. I like Moe’s nachos but veggie, Moe’s chicken really lacks flavor. I really like the salsa bar and chips with all meals. Over all a good alternative to Chipotle

My first time there and I was NOT at all impressed. I would choose Qdobas or Chipotle any day. I won’t be back. If any manager or higher up is reading this your food service people need customer service 911. The guy making my food was rude and to busy talking to his friends behind me and didn’t want to be bothered with the fact it was my first time there so I was not sure what to order or what was even good.

This was my first and last visit here. The food was absolutely disgusting! It was bland and greasy. I paid almost 15 bucks for 1 taco, 1 nacho with 1 drink and caso sauce. The soda machine was out of over half of its flavors. The salsa bar was a mess, it took over a dozen of napkins to clean myself up from all the grease. Taco bell would have been a better choice!

Not impressed -.food is way overpriced for what you get. Ordered 2 tacos and nachos and made one of them a meal… with a military discount only on one item the bill was over $ 15. As soon as we sat down to eat our tacos, they were already completely soggy and way too greasy. The nachos were not any better, all the food was very bland as well. We inquired about the rewards program, and the cashier didn’t even know how it worked. If I had a choice between here and Taco Bell for a fast food stop, I would take Taco Bell. The best bang for your buck is Taco Local in Willoughby, priced the same, made with organic foods and larger portions for the same money.

Food was amazing and service was so nice! I was with friends that didn’t buy anything and he offered them free chips as well! I got the band camp vegetarian bowl. Definitely coming back!

I love moes over chipotle. First of they welcome and greet everyone as you walk in the door. It really does make you feel welcome.
They have way more options then chipotle and you get chips and salsa with your meal for free ! Once you sit down they also have different types of salsa’s to taste with your chips. Great added touch !!!
The next best thing about this place is the awesome drink machine. You can make so many different types of soft drinks with the beverage machine !
Total family friendly place !

Food is way over priced, kind of small portions, dirty counters and it’s always empty. I give it another few months before they close.

Food is bland. Place is dirty. Unclean counters. It wasn’t busy, less than 12 customers, and they had 8 employees behind the counter. Floor was unswept, all tables were dirty and both customer trash cans were overflowing. We watches several employees walk past the trash cans to refill their drink cups, ignoring the filth all around

I was very excited to have Moe’s join the vast choices of restaurants in Mentor, as I used to eat there almost everyday at the one in Avon. I was sadly let down. I agree with the other reviews that the meat is very under seasoned. I had a Chicken Salad — and the dressing was probably the best part of it. I’m guessing because it had flavor. The line was very long — due to just opening. However, we arrived around 5pm. The Salsa bar was looking pretty sad and need of refilling then. The entire time we were there, no one gave it any love! Not one employee bothered to look at it — not even the manager (?) who was chatting with some folks for about 20 minutes — right next to it. The cranberry salsa was good, what I could try of it. I do appreciate the freestyle coke machine — as I am a caffiene free soda drinker & I hate Sprite — it’s nice to have options! I will probably give it another try, maybe when they aren’t so busy.

Im just gonna review on what i and my lunch companion ordered. I got 3 hard tacos with ground beef and cheese. The shells and chips were bland, the meat was seasoned well, but it tastes like its from a kit. What i did not know was that just a plain old taco is $ 3 each!!! I just spent $ 9 on tacos with not much of anything in it!!!
My friend got the chicken stack. She every thing was bland and she could not finish it.
Id give it a better review if I didn’t feel like ive been ripped off, but i do feel ripped off. Im never coming back unless they lower prices

I know this is a somewhat «fast food» burrito joint, but I still expect a little better than this. While the flavors of the overall burrito were ok, the «steak» was chewy, gristly, and had very little flavor itself. The salsa bar was kind of cool. I enjoy the free chips as well, but I’d have liked to had more. I ended up eating the last third of my wife’s burrito just to be full! The coupons better be real good to lure me back again with Chipotle, Qdoba, and Burrito Loco all close by.

I’ve been to other Moe’s and they were a ton better. First off, when you enter, you are to be greeted with a rowdy «WELCOME TO MOE’s!!!», not the anemic and wimpy welcome to moes that one or maybe two people say. Come on guys, give it some gusto!
Secondly, the meat has no flavor. We asked about this and they said they don’t season any of their food so kids can enjoy it too. Okay, cut back on the hot spices, but put something on it for goodness sake to give it a South Western taste.
Secondly, when I ask for Peppers and onions, I don’t mean to place one slice of onion and one slice of pepper on my meal. And when I ask for more, I don’t mean just one more slice each. Put a good sized serving on it. At least when you go to the other two places, you get filled up.
I left here still hungry (that has never happened at the other two burrito places down the street).
Since I know that Moe’s is good in other cities, I will give this a second try in a few months and hopefully by then they will have the kinks worked out and people who work there who can shout «WELCOME TO MOE’S!!!» and give a great experience with both great food and a fun atmosphere.

Honestly if they want to stay in business they will need to step it up. I decided to go there twice since my first experience which wasn’t very enjoyable.
Let’s start with the protein. I’ve tried the chicken, steak and chili con queso. The chicken is under seasoned. The steak is over cooked. I did not enjoy the chili con queso on my burrito. It had a strange taste. The black beans are dry and have no flavor!
The salsa… Eek. I did not find one that I liked. Either of the times and neither did the people I went with. Are you guys taste testing your food before you put it out?
The queso sauce isn’t bad, but could use some diced jalapenos. The mushrooms and onions have no flavor, they just add texture. As for the chips, well chipotles are way better. I have to say that I am very disappointed. I was expecting a chipotle type restaurant with more choices. :(

Not going to stay open for long competing against Chipotle and Qdoba right down the street.
–Since the company «gives» chips with every order that means that in order to give the chips for free they need to cut back on food portions. Well, the chips were terrible. Comparable to cardboard with salt! Much better chips available at other locations
–I ordered Guacamole in a container and the container was ¹⁄₃^rd the size of one given at other establishments and cost more! And it had too much cilantro and tasted awful.
–Do these people skimp on meat oh my gosh! They pile on cheese and beans and put little to no meat on the entrees. While at the same time being more expensive then the competition.
Overall, very poor experience with the long waiting time and awful portions I’m going to stick to other places down the street. Moe’s needs to up their game or else the company is gunna close for taking on industry leading companies.