Steak ‘n Shake

Stopped in again and they said 40 min wait because drive through was backed up… I saw one car in the drier through and 5 people inside.

If you’re looking for cold, undercooked food, then this place is for you! But seriously, if it’s busy expect your food to take an hour to get to you and when it finally comes, it will be cold. Ordered a grilled cheese, they forgot to make it, and when it came out it was 3 slices of cheese on toasted bread. They didn’t even melt the cheese! If your standards aren’t too high and this place doesn’t have more than 3 people in the dining room you might get reasonable food.

I’m not sure what happened to this store but my family waited almost an hour to get our food, which they delivered to the wrong table, which those people complained it wasn’t their food, which they then tried to give it to us after it had been partially eaten and picked through. Barely an apology from the manager or waitress. Almost made us late to the Monsters game in Cleveland. We got there at about a quarter after 5 and left at 6:35 and we only ordered hamburgers and fries!!! This was just wrong on so many levels… and a waste of time and money.

I’m not a huge fan of fast food burger places, but Steak ‘n Shake is the exception. They are open 24hrs a day so its great for the late night meal if you need it. Prices are great you can get a burger and fries for under 5 bucks. Def my go to on a night I’m tired, don’t want to spend much, or drive out of my way.

Burger was excellent however I was looking forward to the seasoned fries and was disappointed by the dusting in my plate. Service was wonderful and our waitress went above and beyond to assist our table! Thank you, Sara!

ordered a turkey club through the drive thru… terrible sandwich!!! looks nothing like the picture !!! what a waste of money !!!

This place has pretty good food generally sadly it is marred by customer service, up to and including the night manager, Dimitrius, that is horrible beyond belief. Only go here if you can ignore the stench of the nightmarish service.

Think of a cliché that describes poor service. Now soperimpose over that image the steak and shake logo. I walked out of an empty Steak and Shake before ordering. It took 12 minutes to be seated in an empty retaurant. I don’t want them to close, though, tbh, I wouldn’t wish those seevers on other managers. Steer clear of this one. It’s one star because I can’t set it to 0.

Same ol Steak N Shake, burger was goo and shke was good. Nothing to blow my hair back. Oh, Wait! My sister ordered a Garlic Cheeseburger, that is something I would get if I have a chance to go back to Steak N Shake. Typical irritated waitstaff, typical sticky floors, typical dirty bathrooms.

I frequented here when I worked nearby.. it was good then here’s what you need to know now…
#1 CHECK your order! They will mess something up. It is almost a given now that something is wrong with your order.
#2 if you have a to go with «add ons» like cheese fries… the cheese is not in the bag… and whatever you added on isn’t there either…
#3 If your server spends more than 2 minutes talkung to a table that is not yours, you are NOT going to have your order be right. .
I used to go here almost 4 times a week because of my proximity to my job but there is almost no chance of me spending money for things I don’t get…

We had to wait for a seat and then the servers forgot us. My father asked who our server is and the gal at the front gave him lip and tried to deny having lipped off to him when the manager asked what was going on. When we did get a waitress she was good. We will see how the food turns out.

Cheap food, fast. Four meals (chicken fingers, 3-​way chili, 2 hotdogs and 2 drinks) all for less than $ 20. You know what you are getting here, it’s always consistent. I only rated four stars because the place could use a good cleaning. The server wiped crumbs from the table onto the booth seat and never bothered to wipe the seat

Just herd the cook tell the waiter to not bring the food back. If you do I’ll spit in it.

Nothing to write home about. Food is always just warm out of the kitchen; and the fries lose heat VERY quickly! Server omitted one of our meals on her ticket (there were just 3 of us). Heard another customer opposite complaining vigoursly about food being «over salted»; and the manager took said food off the check. The A/​C could be dialled down a notch or 3 as it doesn’t help when people have to go grab a sweater from the car! The food also suffers from heat loss due to extreme A/​C! Great shakes though; but seeing as that’s one of their «specialties» you would expect this. Only OK. Wiill not be returning.

Update recent. Waitress excellent. Food tasty. Your mileage may vary. Stars to 3 now.
Update right up front. My sister and I eat here when I’m visiting her in Ohio. She informed me last night of hair in her salad. Ruined her meal which she couldn’t finish. When did restaurants stop using hair nets or head covering? The waiter had bushy hair. Perhaps. Lost two stars, management, if you are watching and care. Don’t ruin what was a good thing. End of Update.
My favorite Steak ‘n Shake when I am in northern Ohio. This is a good location. Steak ‘n Shake is my all time favorite restaurant since my first discovery in 1969 in Florida. I have been to many locations, most decent enough. The grill kitchen is in plain view.
Is that what they mean by their slogan, «In sight, it must be right»?
Not everyone likes shoe-​string French fries so that’s not a criticism, just a lack of preference for some.
The menu has grown over the decades whilst maintaining a hold on legacy items like the soda fountain milkshakes, steakburger cuts of meat, shoestring fries, hot fudge sundae, the Chili pasta dishes. There’s more to explore if I can ever break away from my favorites.
And, Steak ‘n Shakes are not pricey. I read Dave Letterman lists Steak n Shake as his favorite being from the Indiana/​Illinois area where this all got started IN THE 30s by Gus Belt!