Fountain View Urgent Care

Disappointed with the girl at the front desk of Urgent Care. I was waiting to see the Doctor, when a young man walked into the waiting room. It was very apparent the young man and the girl at the front desk knew each other very well. Well next to be called in to see the Doctor was that young man. So 5 other people waiting to see the Doctor was pushed back, so the girl at the front desk could get her friend in right away. No respect !!!

The worse place to go for anything except a bandaid and possibly Insurance fraud??? I went in with chest pains and was told by the Dr they could not treat me that were not equipped to handle my care. And the Dr proceeded to tell me Over and Over to which I responded… Ok! I get it! You can’t take care of me. But they proceeded to do an EKG. to bill my insurance I’m sure! And then sent me to Mercy/​Diginity emergency room on G st. They proceeded to say I don’t know why they ***FOUNTAIN VIEW URGENT CARE***do EKG’s they never treat the patients and always send them to emergency where I belonged in the first place.
Crappy care and it appears to me they may be fraudulently billing insurance companies for service they apparently can Not handle.
I’m notifying the Insurance commissioner office in hopes they will be audited.

HORRIBLE!!! I had to take my son to the ONLY urgent care that takes our insurance & I arrived at 8pm, they close at 8:30, my son is having a hard time breathing (asthma) & they refused to see him becuz they were closing in 15 mins!!! She told me to go to the hospital, yeah I told her they don’t take blue cross anymore & she told me to see my doctor in the morning while my son is coughing non stop! With these practices they will be sued in no time!!!

The ladies working the counter suck. No courtesy towards you at all. Don’t give me this you’re so busy BS, when you spend too much time chatting about your plans for the weekend with the doctors and office personnel.
Once you get to the exam room you’ll be there a while, while the doctor sees other patients and chats with the ladies up front.
The doctor I saw was competent and actually spent time to talk to me and listen to me. (Dr Robinette) Another doctor I saw was rude, and didn’t seem like he wanted to be there. It felt like to me that it was his last day before his vacation.
The guy that does the drug screening is competent and can come off as a little gruff, but usually has high volume of patients and gets you in and out as fast as possible to keep up with the flow.
The only reason why I have been here so many time is because thus is where my job sends us for physicals, drug screening (annual and ramdom) and workers comp. Otherwise I would not come here unless I was in dire need of medical attention and my doctor was too booked to see me.

Up front staff is mediocre. Expect to wait a while to be seen by the nurse practitioner or the physician assistant. It took a little over 1.5 hrs to get in and out. They have a tv in the waiting area/​reception area, it plays some random channel. The room u wait in to get seen has some old magazines to look through. I was seen by the NP for like 10 min. The rest of the time i was just waiting cuz there were 3 ppl ahead of me. But i was expecting that. I got the prescription and advice i needed so i was satisfied. The NP was pleasant and funny. I would probably come back again if i needed too. They sent over my prescription to my pharmacy really fast. So that was good.

You will be treated like a commodity, avoid at all costs.

I have been to this clinic twice. Both visits were for fairly minor issues. Upon my first visit i was simply seeking a prescription to treat athlete’s foot. I waited for probably 40 minutes and saw the doctor for about 2 minutes. I did ultimately get the prescription, but I was a little put off that the doctor didn’t even look at my foot. This was about two weeks ago and, at this point, I am not entirely convinced that the medication is actually working.
So, this brings us to my most recent visit. Now, mind you, I am not a hypochondriac. I hadn’t been to the doctor for months, if not years prior to these two visits. It just so happens that I needed another prescription for antibiotics. (long story short– lady issues and no, not an STD)
I had considered visiting a different clinic since I’m new to the area and thought I’d see if there was something better around. But, being a Sunday afternoon, I’m pretty sure this was the only one open. So I arrived just after 2PM. (they were set to close at 2:30) I didn’t have to wait very long and ended up seeing the same doctor. He told me I needed antibiotics and said he would call them in within a half an hour. He then verified my pharmacy with me. I said, yes that’s the right one and asked again when I could pick up my script. I figured since he said he would call within a half hour and the it would take them some time to fill, I would try in about an hour. He said that would be fine.
So I went to the pharmacy around 4PM and, low and behold, they hadn’t received anything from the Doctor. And to make matters worse, the office was now closed and I had no way of contacting the Doctor. (did I mention that I live almost an hour and half in the mountains. Zipping down to the doctor’s office or pharmacy and back home takes me the better part of a day.) He had given me his card at the last visit and it clearly said on it «after hours». So I called thinking maybe I could get him or someone else to call it in. But the operator insisted that I was not one of his patients and refused to help me. (I believe she even hung up on me.) It is possible that the operator I was speaking with was not directly affiliated with Fountain View, but the doctor certainly was. How stupid can you be– FORGOT TO CALL IN A PRESCRIPTION BEFORE YOU START YOUR WEEEKEND?!
That’s about as much BS as I can take– I will NEVER return here.