Mercer Island Shell

I stopped her for Gas because I was running low and it is near the freeway. The pump card reader had a sign that it was out of order — so I went inside and gave the guy my card and said I was going to fill it up.
I did, then went inside to pay. He said my card was declined. So I then gave him my other card. It was also declined. I asked him if he was sure something wasn’t wring with his reader, because I knew for a fact that both of my cards were good. He said no, the reader has been fine all day. I stepped aside and started calling my credit card company, and and while doing so, noticed that the women behind me just had her card declined as well. And then people from out by the pumps started coming in and forming a line, saying that all of the readers were reading «network down».
I reached my bank, and they said nothing was wrong with my card, and there was no record of any attempt to charge my card.
I looked at the guy and said «well if your reader is down, can you run these cards manually?» and he said «no, we don’t have a manual system».
Then he realized 5 people were looking at him, and he reached under the counter and brought up a manual card reader.
As he proceeded to run my card manually, I said «thought you said you didn’t have a manual system». He got really pissed and said «I“m doing it manually now, are you happy!».
The guy has a screw loose, and doesn’t know how to operate his credit card system.
Next time I need gas, I’ll find a different gas station, but this guy has a monopoly at this exit, and knows it, so he probably doesn’t care at all about good customer service.

The owner of this gas station is HIGHLY volatile and dangerous. My wife was dropping off her car with Brad, the mechanic who leases space there. The owner, a rotund blond man began yelling at my wife for not moving her car quickly enough, physically confronted her, shook his finger in her face, scared her to death. When I brought her back to pay the bill and pick up her car, I told him what he did was inappropriate, not politely, but not physically, not swearing, not raising my voice, he suggested we get physical. I told him I do not initiate physical confrontation, but did not fear him. This man is absolutely nuts. I have lived on Mercer Island for over 50 years and never had even one verbal disagreement with any business owner, or employee here. BEWARE

Had them replace lower control arms on car. Was told alignment wasn’t needed but car felt sloppy on the road so I took it to get aligned at Les Schwab. Alignment tech showed me how the control mount was installed upside down!

Do not go here

This place is thee worst! Most expensive gas on the island, their bathroom is FILTHY and their air… oh the air! I paid nearly $ 4 total for air because it barely comes out, making sure you constantly have to feed it more cash to get a decent amount of air. Ridiculous.

Got gas several times in here because I had no choice (was running close to empty several times). I learned my lessons and would not come here anymore. The prices are ridiculously high… usually 5−8% higher than all other places.

Gas is 5% higher here than stations on the mainland, and you have to pay for air for your tires. They can’t turn on the compressor from the store.

Would not recommend this place. Owner is a piece of work.