They do a fine job, I brought a lot of the silk screen work we needed to get done at my last job here. Good pricing too! Here’s the skinny: Pre-made or new art, no problem. Hard to find unless you know where it is. The whole staff is really nice, easy to work with. Good quality work, there’s always those random«oops» pieces though. Here’s the fat: They do have some pre-made templates there or if you’ve got the program(I used Corel) bring in your .cdr, .eps, .ai or other vector format. Anytime I’ve given them a .cdr they’ve always been able to get it on the medium in a timely manner. The one minor thing about Custom Imprint is that it is HARD to find unless you know where it is. Took me a few trips up and down the street to find it. It’s behind the building with all the satellite dishes(radio station??). My experience with the staff at C.I. has always been positive. John Immordino is a nice guy, always trying to help you out, even waiting for you if you’re running late on a pick up. Crystal, the receptionist is on point when it comes to getting your bill in order and is always in a friendly mood whether on the phone or in person. The quality of their work is impeccable too, there’s only been a few times when something hasn’t been right. If it was not right they’d fix it ASAP. I don’t think they ever made an «excuse» to why something was messed up, they just accepted the responsibility and made it right for us. BIGPROPSFORTHAT!!! If there’s ever a reason for me to get more silk screening done or embroidering(they do that too) I’m going to be going back to Custom Imprint. My experience with them has been too good NOT to go back. SYOY