Busy Traveler Transportation

Wasn’t overly impressed with this service. Utilized them following a cruise out of Port Canaveral to get back to the Orlando Airport. Despite having space on the van leaving at 9:30am, they made us wait for a later van that didn’t get us underway until 11am — a long time to be standing around in the heat at the start of a travel day.
While waiting for the later van, I saw plenty of vans from other services coming and going at pretty regular intervals. Not the case for Busy Traveler.
The van itself was not in great shape. Because they had us sharing with another large family, the van was full to capacity. I was seated in the shotgun seat. The passenger window did not close completely, and whistled for the whole ride. The air conditioning, despite being set on Max Cool, was never really able to keep up.
The driver, while pleasant and courteous, drove well under the speed limit for the entire trip — but the other family we ride with was delivered to the airport with just an hour to go before their flight — not enough time for an airport like Orlando, where security is notoriously slow.
I will try another service the next time I’m in the area.

If I could give them 0 stars, I would absolutely do so.
We booked a shuttle through Busy Traveler for our WEDDING to take our guests from the hotel to the venue. Everything sounded fine, they called the day before to let us know we could decorate the shuttle if we wanted and confirmed the pick-​up times, etc. However, on the day of the wedding, they never showed up. All of our guests had to scramble to find transportation to our wedding, missed out on our pre-​ceremony surprise, and weren’t able to fully enjoy our open-​bar as they had planned. When we called Busy Traveler and spoke with Robin, she was incredibly rude saying that «she did what she was supposed to do» and «didn’t know what happened.» Ridiculous answer. When we requested that she find out exactly what happened to ruin our wedding day, she told us she would call us back after speaking with someone else. She called us instead and badmouthed us, thinking she was speaking with the other person. I then got a different phone number from her, I’m guessing the shuttle owner, who told me that it was put in the system wrong and she couldn’t help me. I wound up filing a complaint with the Better Business Bureau and it closed without any response from Busy Traveler. They did give us a refund, but the amount of unnecessary stress this put on us on the most important day of our lives is just absolutely uncalled for.

We originally booked a 10:30 am pickup from the Disney Fantasy. We later found out that we had to be off the ship by 9:00 am. I called at 7:30 that morning to see if we could have an earlier pickup. They said they would try to make it work. We were ready for our pickup at 9:30. They told me several times the shuttle was on the way, but it definitely did not show up early. In fact, their shuttle was running late so they sent another company’s shuttle to pick us up, which didn’t arrive until 10:45.
We booked a private 12-​passenger van. They showed up in a van that could only accommodate 11 people. I had to hold my son on my lap without a seat belt for the 45-​minute drive to the airport.
When we arrived at the airport, the driver would not let us out because he said we had not paid. We had in fact prepaid. Once he confirmed this, he said he would not see any of the $ 25 gratuity since Busy Traveler contracted out with his company. So we gave him another $ 20.
I called Busy Traveler to complain about our experience. No adjustment for being late. No adjustment for bringing a van that could not accommodate our entire party. No adjustment for making us wait at the airport until they could confirm payment. They only agreed to take the additional $ 20 gratuity off my bill.
I try to avoid conflict. I gave them three opportunities to make it right. They still believe they did not do anything wrong and provided a great experience.
Horrible customer service. Paid full price for a D– experience. I definitely do not recommend using Busy Traveler. Find another company.

I completely disagree with the other reviewer. I found Busy Traveler through the Orlando Airport website and asked for a quote to take 2 of us to Port Canaveral from MCO. Due to some last minute flight delays/​changes, I couldn’t really confirm a reservation with any provider until the same morning we needed to travel. We arrived in MCO that morning, and called a few companies to see who could take us to the Port. Robin from Busy Traveler answered and to our surprise was at the airport, ready to pick us up. We took a shared shuttle, but were her only passengers for that ride. She was very sweet and professional, and even let us stop at a liquor store before we arrived at the Port. I absolutely recommend this company, and it will be the first company I call next time we cruise out of Port Canaveral.

Terrible customer service. Very hard to make a reservation, the owner was rude and snotty when I tried to clarify dates and times of 3 transfers and cancelling the reservation was just as time intensive as making the reservation. Still don’t entirely trust that I won’t get charged even though I cancelled 4 days before traveling. I would not recommend A Busy Traveler primarily due to their deplorable customer service.