Burger King

We were very excited to see this Burger King open around the corner from our house. We went on opening day and it was a disaster. There must have been 20+ staff working behind the counter and not one of them looked like they knew what was going on. I waited over 25 minutes for my combo meal (whopper no onion) before finally questioning a manager if my order was forgotten. He took my receipt and said they would get it right away. We ended up with a whopper marked no onion, but with onions and cold fries. We chalked it up to opening day, ironing out the wrinkles. We’ve given it two more attempts and both times we were given the wrong food, cold food, strange interactions with staff and long drive through lines. This place needs better management and fast! We’re done going here unless I see «under new management» sign on the door. How can you suck so bad, so soon!!! Seriously, how?!

This BK has only been open for a couple of weeks. BRAND NEW — how? HOW? Can the service and food be this bad ALREADY? The first time we stopped by the week they opened, the food was… meh, at best. Burger was smashed and not even warm, much less hot.
I decided to stop by again yesterday on my way home from the airport. I went inside to place my order. My order was taken at 5:59pm. 1 Original chicken sandwich combo, that’s it — no extras, nothing special, no «hold the onions, extra ketchup» nonsense. I had just gotten off a flight and fought traffic from the airport, I wanted quick and easy and home. At 6:29 (yes, you read that right) I finally asked for a refund, this is a burger joint, not Ruth’s Christs. Never — and I mean NEVER should it take a Burger King over 30 minutes to make and package 1 standard combo meal. the manager asked no questions, apologized, and refunded my money. I counted at least 12 people behind the counter last night working for over 30 minutes to try and get a combo chicken meal in a bag.
Well, my husband thought he’d give it a try tonight (not knowing what I’d gone through the night before). He went through the drive thru, and was home in a reasonable amount of time — with COLD (not warm) fries, COLD (not warm, and DEFINITELY NOT HOT) burger, and FLAT coke. What the HE*£, Burger King? Tonight? Last straw!
This place sucks! I tried to call the store to find out what is up with this new store. And got an answering machine telling me that they are all busy serving customers. Really?
Staff have just been trained, quality control should be utmost importance, manager should be on her toes making sure this grand opening knocks it out of the park! Complete failure on ALL counts! Don’t take my money and hand me sh*+ in return! thinking I’ll not take the time to notice, nothing pisses me off more than restaurants who do things halfway thinking they will get away with it.
Stay far away from this new Burger King. I gave them three chances, and way to much money for the crap they are serving!