Cosmo’s Hair & Day Spa

I have been going here about 5 years and they always exceed my expectations. Jamie is a wonderful stylist who really knows how to get my color amd cut looking amazing. I even have my son come to get his haircut by Cynthia who does a phenomenal job making him look handsome. It is a very classy salon was very friendly and accommodating service. I would highly recommend this salon.

I’ve been going to Cosmos for about a year and a half now. I’ve never been disappointed in any way by either the customer service or the stylists. This place is ALWAYS busy and I’ve never seen an unhappy customer leave there. The stylists know what they are doing and they do their job with genuine integrity. My stylist is Cynthia and she is HORRIBLE! Ok, no she’s not, she’s awesome, but don’t steal her away from me just because how good she is.
The place is run well, has very good energy and is a pleasure to visit.

I have been going to this Salon since 1988 when I was a senior in high school. I also take all 5 of my kids here for their cuts. It’s the ONLY salon I will let touch my hair! I will admit I made the mistake of taking my kids elsewhere for a quick cut. … BIG mistake! The stylists are experienced and current on all the trends and products. The salon has a great vibe and friendly atmosphere.

I have been going to this salon for about 11 years — back when they originally were located on McKellips and Gilbert.
For years I saw Megan as my hair stylist and she is wonderful! Not a bad thing to say about her. The only reason I stopped seeing her is because my sister now does hair and I’m obligated to see her.
Another great choice for a stylist is Lexi. You won’t find a sweeter person that Lexi.
The reason I still return to the salon is for Maria who is one of the estiticians.
She hands down is the best waxer in all the land. I will never go see anyone else.
I would recommend not going to Margaret. She is the other estitician/​waxer. She is nice but first, I feel like she took off my entire eyebrow and second, I don’t appreciate her «joking» and kidding around. The couple times I did see her, because I couldn’t get in to Maria, she would comment that my brows were «woolly mammoths» and «good thing I’m getting my unibrow taken care of.
Moral of the story — you will not regret going to Maria for all you waxing or facial needs.

I love their work, they’re amazing kindness and they always do an amazing job on my hair. I’ve been going to them for probably 10 years or more and always been happy. People are always asking me about where I get my hair done. I highly recommend this place

This is an excellent salon. The front desk staff are usually young, but very professional. I’ve been going to them for about 11 years now. The great thing about this salon and every one of its stylists is that they have your best interests at heart. They aren’t in the business of indiscriminately refusing to provide services to clients. If they won’t provide chemical treatments to your hair, it’s for a very good reason. It usually means your hair is over processed and you’ll risk severe damage and/​or breakage. So you have to ask yourself, do you want slightly darker hair and lighten it slowly over time, or do you want to be bald? Christopher has done my hair, he does a fantastic job on my little girl (she only wants to go to him) and he also cuts my husband’s hair. You really can’t go wrong with anyone you choose because the owners set such high standards.

Went to cosmo’s today for a color, also been there for a cut before. Christopher did my hair both times and I absolutely love it! (He fixed a really bad hair cut I had got) Listens to what I was wanting done and exceeded my expectations. He is very good at what he does and is very easy to talk to also. Plus, I have really thick hair a most stylists don’t know how to work with it. I will be back for sure :)

I have been a customer of Cosmos for years. I have been going to Christopher for the past four years or so. He was a great hair stylist, never had a problem with him. He also would cut and color my two daughters hair as well. Well I started noticing months ago the bad customer service with the front desk. I had expressed my concerns to Christopher and the owner Sandy. They said that those girls who were rude to me on the phone where fired. Well, I really should had left at that time, due to not being organized, canceling my appointments and snotty attitudes from the ladies upfront. Let me also point out that these girls are in high school and have a tendency to lie and stretch the truth. Well I made an appointment a month ahead only to find out the night before that I was never put on the books. I never received an apology, in fact the girls acted like it was no big deal. I was sick of the drama and needed my hair done, so I asked for a master stylist. The next day I went to Morgan, who at first seemed nice, but once I told her what I wanted to do with my hair, she automatically gave me a NO! I didn’t even get to show her the pictures or what I wanted yet. I asked her if I could show her, she said yes, then proceeded to tell me that there is NO WAY we can make my hair lighter to platinum because it would require bleach on the scalp. I tried to ask her what could we do to get the darker brown out of my hair and she said she would try to get those dark pieces out and make it brighter. Morgan did my hair, hardly saying three sentences to me, as my regular hair stylist Christopher completely ignored me. When I was done and walking out, Christopher proceeded to tell me that we will keep working on the dark hair gradually. I paid my bill, gave Morgan a tip and walked out. NEVER did I say one single word to a receptionist, Morgan, Sandy or Christopher that day that I was pissed and throwing a fit in the salon.
When I got home I told my husband how unhappy I was about the whole scheduling situation, my hair not being super light like I wanted, and how I was going to call the owner and talk with her. I called the owner, but was told by the receptionist that she would call me back. Never got a call back. I then get a text from Christopher wanting to talk to me. After finding time on both parts we finally spoke on the phone how I was not happy about my color, and if I’m paying for services, why could I not have my hair lighter. Christopher said that he would have me come in and redo my hair to what I want. Okay, so that’s what you call good customer service. Well he then tells me that the owner Sandy does not want him doing my hair because he will not get paid for it. Are you serious?! I was unhappy about my hair and had to go to a different stylist because of their receptionist not putting me down on the schedule correctly. Anyways… I went in the next week and Christopher had an attitude with me, like he was mad that I wanted to take my hair platinum. He mentioned that they sometimes make clients sign a disclosure. ARE YOU SERIOUS?! I asked him if he was not comfortable doing my hair I could go elsewhere. I showed him a picture of my friend who has platinum hair from a stylist at Dolce, and that pissed him off! He gave me an attitude and swung my chair around saying we need to talk. Then he had Sandy come over to tell me about my hair. When I tried to ask her a question, she cut me off and said she had to get back to her client. I informed Christopher that I am only looking out for my hair and if he didn’t want to do it, there would be no hurt feelings. He said he was going to work really hard to help me achieve getting the brown pieces out, and over a process of time he will get me to platinum. He did my hair, took a long time and worked hard to accommodate me. I really respected that. I went up to the front desk and asked how much I owed, the receptionist said nothing. I asked her to please give Christopher a tip for me anyways and made my daughter a hair appt.
Now this is where I am SHOCKED at Cosmos! My sister also goes to Christopher to get her hair done. She calls my mother and tells me that Christopher was talking about how I came in the salon yelling at everyone, and how all the girls in the front could not take how bad I treated them! First off, the turn over rate upfront is ridiculous. There is always new people up front. I NEVER yelled at any of those girls, even with their snotty attitudes toward me. Christopher slandered me to my own sister the whole time she was there. He was telling her that no one will touch my hair there, and how he will do my hair one more time then write me off the books! First off, who talks about a client to their own sister?! Not very professional in my opinion. I LOVE that he wanted to try and take my money one more time before he wrote me off the book! I don’t do drama or lies. Learned my lesson.

After trying to find the right place for my well needed massage and asking my Arizona Unilocal friends for some assistance it was recommended that I come here.
Thank you Unilocal!!!
Colleen was just what I needed she greeted me with the biggest smile and a handshake and I told her I hope she took her vitamins today because I needed a real deep tissue massage. Well I received the massage I sorely needed and I specifically needed extra attention to my lower back and she worked out all my kinks and pains so I can continue on my trip in Arizona!!!
Thank you Colleen for being so great and giving me your contact info for my next journey there.
I highly recommend Colleen for not just a great massage but also for being so incredibly nice. P. s. Sorry if I was snoring.

I have a LOT of hair and Christopher knew just what to do with it!!! The color and cut have always been fabulous! It is such a relief to find a professional that listens. Before you know it, you too, can walk out of the salon feeling like a gazillion dollars!!!

Purchased a gift certificate for my wife for Mothers Day. It’s been such a terrible experience trying to utilize her services we purchased. What should have been an enjoyable experience has been nothing but a pain for my wife. She’s made appointments several times, rearranged her day and then was cancelled on by the nail technician for reasons which they wouldn’t elaborate on. When we just asked for a refund instead the owner was rude and refused. Apparently customer service isn’t their strong point. Very poor experience.

I have had to wait a long time, more than 15 minutes, every time I have gone here. I think the shop is nice, and they carry a great line of products. But, they have no respect for the time of others. When I ask about the delays, it seems to offend the young man at the front desk. I gave up going there because they fail to understand what an appointment is.

I am new to the area and needed a new salon. I have long hair, and have had some really terrible salon visits elsewhere. Cosmos was suggested to me by my boss’ girlfriend.
I saw Janessa, who is the sweetest stylist I’ve ever encountered. She was very thorough in asking questions about my previous salons, my hair preferences, color matching my shades, making awesome suggestions, and listening to the kind of trim I wanted. She was so precessional and so nice, I felt completely at ease. Although we went a little blonder than I had anticipated, overall I am really happy. I’ll definitely be returning to her for my hair.
I felt a little awkward sitting up front, as the receptionists seemed a little frazzled. The salon was clean, open, and inviting. Everyone seemed friendly, and I appreciated their cohesiveness in clothing, while maintaining individuality.
Overall it was a good first experience. I’ll be going back this week for nails and an eyebrow wax.

I really like this salon with the exception of two things: the male receptionist is really unfriendly, and my stylist talks too much! She’s really great with my hair so for now, the trade-​off of a 90-​minute session to try and tune her out while she’s coloring and cutting my hair is okay. I know absolutely everything about her kid and her life. I was under the impression that a salon is supposed to be relaxing, but that isn’t the case when I go in for my hair appointments.
Other than those two issues, I really like the location and the cleanliness of the spa. I have yet to use other services and intend on trying out manicure/​pedicure services shortly. My understanding is that they have a woman who does lash extensions, but I’ve not used her yet either.
Lauren, the other receptionist, is especially helpful and pleasant. She’s the reason I’m giving Cosmos a four star rating. Kudos to her!

I have been going to Cosmos since about 1990 and I LOVE it! I am always treated very well by the staff and have always had a great experience there. Lindsey has been my stylist for many years and always does an excellent job and I’m a high maintenance blonde. Their day spa and nail spa are also great. I highly recommend going to Cosmos for all of your beauty needs!

Cosmos is definitely one of my favorite places to get my hair done. Being a dude, these stylists know how to keep my hair looking great! The receptionists are very professional and the assistants know what they’re doing! Can’t wait to get back in there!
Jake M

Margaret does the best waxing in the East Valley!!!

I have been going here for quite sometime and wish the quality of work was the same as it was when he opened years ago. Unfortunately it is all about the money and how many clients they can push through the salon. When you go in for a full foil and leave with a partial and are charged for a full foil but don’t realize you have a partial till you get home. When you make an appointment to be the first client of the day but you wait in the reception area for 30 minutes because your stylist is working on somebody else after you are done processing you wait again while the stylist is again doing another client instead of you what happened to customer service and feeling pampered it certainly is not here any longer.

Kelly K. Is Excellent! I keep coming back because every time I love my hair, do yourself a beauty favor and schedule an appt!

This is by far, the worst salon I’ve been to in years for the price. The staff is unfriendly, patronizing, and the stylist are not skilled enough to be charging what they do.
When I arrived, the stylist I was to see had changed, they assured me that the switch would make no difference as the new stylist was also a master (5 years+ experience). Turns out they lied to me point blank, the girl told me herself that as a recent high-​school grad, she had been doing hair for just under 2 years. Sadly, a horrible haircut was the result. No blending, no texturizing, and not even close to resembling the photos I had brought in for reference.
I called the next day to complain and see if I could schedule a redo with another stylist, they informed me that if I wanted my style retouched at no extra charge I would have to stick with the same stylist who botched my hair to begin with. Ummm thanks, but no thanks.
Do yourself a favor and SKIP this unprofessional, substandard salon. You’ll only end up disappointed if you don’t.