Glenn H Brown, MD

Anngela is amazing! She has treated my entire family for years from acne to skin cancer screenings. She is personable, professional, and runs on time. My last two visits I was in and out in under a half hour.

I was at Dr. Brown’s office last month for spots to be looked at and to talk about the wrinkles on my forehead. The PA was very knowledgeable and answered all of my questions about cosmetic options and we discussed facial peels. I had a spot that the PA brought in Dr. Brown to see as well. They were very thorough and I would recommend them highly.

My experience started with a call to the office to schedule my first appointment. We agreed on a date and time and they instructed me to complete the paperwork on their website. Trying to be helpful, I faxed the completed paperwork to the office and emailed my insurance card. I then received a call from them stating that I was not in their appointment schedule — so we re-​scheduled the appointment for the same date/​time as before.
When I arrived for my appointment, they said that they needed my insurance card. I explained that I had emailed it and after a few minutes, they located it. I then proceeded to wait, and wait, and wait some more.
After 90 minutes of sitting in the waiting room (and watching people who forgot their paperwork and insurance cards get called ahead of me), I finally asked how much longer the wait would be. Magically, I was next! The medical assistant was full of all sorts of excuses as to the causes for the delay.
While the care I received seemed on par with other doctors, the office seems very disorganized.

Doctor Brown was curt, lacking in warmth and a tad condescending. You would think he would at least attempt to be more polite to clients that are paying $ 80 per visit. This is the rate I was quoted over the phone; however, I must admit he only charged me $ 50 for some reason and this is why I didn’t give his practice 1 star. To make things worse, the location is not easy to find.

My last appointment with Dr. Brown is the LAST appointment I will have with him. For over 10 years he has been my dermatologist. His personality has always been off-​putting, but I considered him good at his job. I left this appointment without answers to questions. Unacceptable. Part of his job IS to answer questions. He has never been personable but rather condescending and unapproachable, but I overlooked this because he was addressing the issues. His off-​the-​cuff, cavalier answers are simply unacceptable.

Based on my experience at this office I am giving one star, because I can’t give zero stars. On my one and only visit to this office, this was the coldest, most impersonal, rushed, uninterested, and unprofessional experience I have ever had at any medical office. I will never return, and I would not recommend to anyone.

Did not see Dr. Brown, rather saw another doctor at this office.
She ignored me, played with her ipad for a while, gave me a useless and incorrect diagnosis, and charged me for it.
Then sent me another bill.
Then sent me a billing bill for the first bill since I didn’t pay them fast enough.
I regret everything about visiting Glenn Brown’s office. Please save yourself some trouble and do literally anything in the world other than visit them, even if you drink a bottle of whisky and perform kitchen knife surgery on yourself it will still be better than visiting Glenn H. Brown, MD.

Lost a star for difficulty of location. Poor receptionist is probably tired of hearing that same old complaint. I arrived on time with the requested forms filled out. They brought me into the room and the assistant was nice. They had my birthday wrong and my last name spelled wrong (first time I’ve seen that at a doctor’s office), but we are only human. I saw the PA, not Dr. Brown, and she was nice and knowledgable. Not very personable but I wasn’t there to make friends, so it worked for me. I was there for an annual skin exam for skin cancer prevention (everyone should do this). She did a thorough exam and I was out in no time. I would recommend them, it was clean, quick and the staff was cordial.

SECOND PART OF MY REVIEW!
I have not seen a family practice Dr. in years, because I STILL have not found a good one. Plus, if I just paid you $ 40, YOU HAD BETTER BELIEVE YOU ARE NOW MY REFERRAL. I go home unable to speak, FUMING. I find a great!!! Otolaryngologist in the coming week (Dr. John Michael Raines at the Biltmore Medical Mall) and call them to make an appointment. The understanding receptionist says its fine if the Derm Dr. refers me, since they have the most recent documents about my neck. I call the receptionist here and SHE GIVES ME ATTITUDE. (P.S. She has been working here forever and is ONLY nice when you hand her your card and ask ZERO questions). So I (nicely) continue to take no for an answer saying, I paid $ 40 for useless information, that I could have found out if you had told me they didn’t do removal procedures, WHICH THEIR WEBSITE STATES THEY CLEARLY DO???
So I didn’t accept no until the receptionist, thinking this would get me off her back, said to me, «Well you’re going to have to fax us a release of information form and what to have faxed to the other office.» (Didn’t I sign an ROI form when you took me initially??? Isn’t that mandated by HIPAA? But I digress.) I say «Can I email the form to you as fax machines are kind of obsolete in most homes at the moment and I’d have to pay, yet again, to get this thing to you.» She stated that they were not able to do that at the time, and could ONLY be faxed to them. #1 Get with the times, #2 If you’re making it complicated for me, just to get me to leave you guys alone, you have sorely misjudged me. I said fine and to expect a fax within a few hours. I faxed the ridiculous ROI form I created with a scan of my ID, and emailed it away stating I wanted only my short history and any specific notes about this cyst sent to the new Dr. I sent it to my Derm and only but THREE DAYS LATER, did the specialist get the faxes from Dr. Brown’s office, so that I could make the appointment.
I got into the specialists appointment and he hands me a STACK of personal information from Dr. Browns office, 10 – 15 pages worth, telling me «I don’t need this, but I’ll give it to you in case you need all of that.» Laughing at the misstep Dr. Browns people had made. Learn how to release information, because I’m sure TONS of people will be wanting their records sent elsewhere.
I am done. I put up with them for making me feel like a paycheck, for dealing with a never-​nice front desk lady, for making me wait 15 minutes minimum to see a Dr., for seeing the Dr. for 3 – 4 minutes at times, and even for making a blanket statement about my Accutane (IT’S CALLED RESEARCH!!! I don’t care if you tell me it WAS the Accutane, just don’t pretend it’s a miracle drug with no side effects other than birth defects.)
But paying $ 40 for a waste of a visit and then having to waste time talking to a rude desk clerk and then spend another $ 5 to FAX info to them is enough. I will never be going back, I will never be giving them my money again, and I will be VERY HAPPY about it. I would rather see ANOTHER 1 star Derm than come back here.
Sorry about my rant, I CLEARLY have pent up a little anger about this.
P. S. Dr. Raines did a BEAUTIFUL job on my cyst removal and I felt well cared for and extremely comfortable before and after surgery. I will be writing him a review when the stitches are removed and I see a little more healing. :)

This dermatologist’s office is very difficult to find, buried in a cluster of buildings on the campus of Banner Desert Hospital. It is on the third floor which is accessed via a scary catwalk outside the building after exiting the elevator. The walk from the parking areas is extreme for anyone with mobility issues.
When you call to make your appointment you are asked to print out 3 forms from their website and bring the completed forms to your first appointment. We were called back to an exam room about 20 minutes after our appointment time. There is no TV or other distraction in the lobby, but there were a few magazines. The staff seemed nice.
My husband was referred to Dr. Brown by our family doctor for a skin wound that needed an incision and drainage that had refused to heal over a 3 month period with 3 courses of antibiotics. When Dr. Brown finally examined the wound, he did not do an incision and drainage, just a culture of the drainage and then said his office would call us the next week with the results. That was it.
About a week later we get a call from someone from Dr. Brown’s office stating that there was no growth of organisms and therefore no antibiotics or other treatment and if it doesn’t go away in 3 weeks see out family doctor and ask for a referral to a general surgeon. REALLY? If this wound has not healed in 3 months, what will make it heal in the next 3 weeks with no treatment? Jeesh.
Totally unimpressed. What a waste of time. Would not recommend this dermatologist to anyone.