KFC

Have eaten here twice (one month apart). Have gotten sick twice. That should be all you need to know.

My experience both times I’ve been here was awful. First time I went through the drive through the worker talking through the microphone had THE most terrible attitude. It wasn’t anything he said but just the tone in his voice was that of someone who obviously didn’t like dealing with customers. I could tell he just hated his job and wanted to take ot out on everyone else. Was trying to decide what I wanted but the guy was just being very impatient and acting as if I was making his life a living hell by taking a moment to look at the menu. I would have filled out the survey on the receipt but the guy didn’t even give me a receipt.
Second time I came, I didn’t really wanna go but my wife wanted some boneless skinless chicken and kfc was the easiest place to go, after I ordered I asked fir another container for my wife who was at work and the employees gave me the dirtiest look as if I was asking to. sleep with his girlfriend while he watched. The nerve of these people, its as if they feel entitled to take out their frustrations on others because they have a crappy job. And THAT is why I’ll never go to that particular kfc again.

I went through the drive-​through at KFC, I ordered a signature combo white piece grilled with potato wedges for the side and a medium Pepsi. The Pepsi and the side came with the signature combo at no extra charge. The total cost was $ 6.99 before taxes. The gentleman who took my order was pleasant. When he repeated my order, it was correct. When I got to the window to pay for my order, the total was just shy of $ 10. I knew they must have miscalculated my order. I informed Kayla, the cashier at the window, that there was an error. After speaking with her manager, she proceeded to give me an additional $.41 in change, claiming that made up the difference. However, she handed me a receipt for the mistaken order. When I pointed that out, she said «yeah, I know that, but I gave you the difference.» I asked her for a receipt that reflected my actual purchase. She appeared very angry at my request, and called her manager again. At this point there was one person behind me in the line. After speaking with her manager again, she said she would not give me a new receipt reflecting my actual purchase and correct change. So I asked for a refund. I do not like to be screwed over, or short changed. Her response to my request was, and I quote, «oh my God!». She proceeded to slam the drive-​through window shot, I could hear her arguing with her manager, complaining to him about me, the customer. After about three more minutes, she finally gave me my money back and I handed her back the bogus receipt and the change. The meal she attempted to charge me for was two whole dollars more, and therefore I should have received more change. I did not feel I was being unreasonable. Perhaps to some two dollars is not a big deal, but I do not like to be overcharged and I am a cheapskate. I ordered the smaller meal specifically for the price. I do not appreciate Kayla’s customer service skills, her attitude and unprofessionalism. How hard is it to delete a prior order, and fix the order? Not hard at all, I worked here when I was 16. It’s a piece of cake. I do not understand her refusal to do such a simple thing. A receipt should show an accurate transaction. Anyway, I guess I am done ranting. I do not recommend this restaurant, this is not the first time I have had a bad experience. Lesson learned.

Decided to try this one again after 6 months. Bad mistake.
I went through the drive-​thru yesterday and ordered a 16 piece family meal. Extra crispy. «Sorry sir. All we have is white meat in extra crispy so would you like to pay the extra for it?» Huh??? How is that my problem that you are low on inventory? My other option was to wait 8 minutes at the drive-​thru for the chicken to be done so I gave up and got half original half crispy.
Then at the window I see a notice that I’ll be charged an extra $ 0.35 for using a debit card. I didn’t think anything of it since I was charging it, not using debit… hence the visa logo. Low and behold they tacked the extra charge on it anyway. I called visa and they asked for the address so they could look into their merchant account.
after that I got home and noticed that my side of sweet corn was missing… even after asking the person at the window if everything was in there.
Sigh.
Went back to the store to get my corn and the counter girl asked me if i was in today or yesterday. Showed her my receipt, listened to her tell the line team they forgot another item, then she gave it to me and apologized. Nice to get an apology but after coming back after getting home it would have been a nice gesture to offer something extra.
Got back home and noticed that there were no butter or honey with the order either. At this point I gave up.
Food was ok but nothing special. By the time I actually got to eat it the crispy and regular tasted about the same. Guess I’ll try again in another 6 – 12 months. Place really sucks.

I’ve been a customer of KFC since the early 1960’s.
This particular restaurant is like most of them in the phoenix metro area: worn and not too clean.
From the vantage point of the counter to place an order, the kitchen looks like it may be the cleanest part of the restaurant but you only get a little glimpse, so I check out the floor and legs of things way back in the food prep areas, that tells a lot.
The service is pretty much the same as the rest of the KFC’s around the valley. And like the others, this place looks like it hasn’t been really scrubbed or maintained outside in years. The outside of this place is literally falling apart.
My carry-​out food has always been mostly the same, except the last time I got grilled chicken it was dry dry dry. Previously I was rather impressed with their grilled. The people behind the counter are usually polite and fast. I’ve never had an order messed-​up.
I’m taking a closer look at getting my chicken cravings filled at the Fry’s deli instead.
I am thinking that KFC is in very hard financial times which is why so many of their stores are literally crumbling in the phoenix metro area. I should take pictures.

I love good fried chicken. You know that juicy steaming bird that you can not put in your face fast enough?
Well this unfortunately is not it! I wrote a review a while back about this place and I guess the Unilocal gods decided to remove it for some reason but oh well. The sad thing is this chain used to be a lot better but seems to be trying to cut corners just to squeeze out a few extra dollars of profit. Little do they realize that people are starting to make or seek out real food.
Speaking of the food here the quality has gone way down. Where they once took pride in what they offered now the focus seems to be on how can we top the double down sandwich? How about replacing dry, over cooked meat that in some cases looked burned and tasted like pure salt? The biscuits here no longer have that rich butter flavor they used to, instead they were cold and hard like hockey pucks. Seriously is it to much to ask for fresh chicken and food that is hot? I don’t think it is. But maybe the coronal just gave up the battle, and moved his troops out of the chicken war. The only problem is we are the ones that have to suffer though nasty fake grilled chicken and brown jello aka gravy.
Not me! Time to start making my own I guess
R.I.P KFC

ok i went there again in a rush need something quick hit the drive thru the sandwich was of course chicken w/​lettace and tomato the person working at the drive thru window informed me this location does not offer tomatos wtf fine give me the fricken chicken sandwich w/​out the frigin tomato… UNBELIVEABLE

You all know KFC. You should be able to walk into a KFC and know how everything is going to taste. It’s cookie-​cutter food. That can be a comforting thing.
This has been my neighborhood KFC for about 5 years. Every time I’ve visited this shop, they’re out of what I want. Every single time. My order is simple, two lousy pieces of original dark chicken. Their baseline chicken. The very chicken this chain was built upon. I’ve never been able to walk in to this store and get it. Ever.
The people are usually friendly, the dining area is usually clean, and the service is fairly quick. They just never seem to have their basic food available upon request.
So tonight I tried their new grilled version. Meh. Plus, the macaroni and cheese chain-​wide has at some time changed. I’m not a fan of this new mac/​cheese recipe.