Mattress Firm Red Mountain

I chose to go to Mattress Firm on McKellips and was helped by a gentleman named Dale. He listened to my needs and conditions and helped me choose a full sized mattress & foundation at a really great price. I look forward to picking it up at the store on Monday! Dale made the transaction go smoothly and he was pleasant to talk with.

I looked all over the valley for a mattress and this had the best price for the quality. I am a student at ASU, so I really appreciate the large student discount on the bed frame. The saleswoman was very knowledgable, nice, and patient.

I bought a mattress for my elderly parents. And the sales person Heather was professional and very courteous. My Dad is WWII vet so she added a discount. Then we had a problem. The mattress was too high ands sagging in the middle. Frank, the manager and now district manager was horrible to my mother. Very rude didn’t like the discounts and said «it wasn’t coming out of my pocket». We followed all of his instructions to make the mattress work, then their exchange policy was up. I had to go through the warranty with sealy. Long story short and many calls later, the company did stand behind a return. Very stressful time for my parents. We exchanged the mattress at a different location but unfortunately FRANK was promoted to district manager. Delivery was late and after 3 try’s with local store I called corporate. Said I DId not want to talk to Frank, as he was too rude, but that’s who called. Very arrogant, could care less about anyone just his $$$s. 3^rd or 4^th phone call got refund for late delivery. No phone calls. Such poor service. Beware!

Sales people were very knowledgable and helpful. They explained all our options and listened to what we were looking for. The delivery guys were very good as well and were very professional. After setting up out bed they even put mints on top. They definetley exceeded our expectations.

The first mattress we bought was defective but it was replaced immediately