McDonald’s

Came here and dined in and the place was clean, although I didn’t go into the play area, and it has a café type vibe to it with the assortment of eating areas. Food came out quickly and was as good as I remember. I only come to McDonald’s for breakfast as its the only type of food I enjoy and I have to say it was the same as others. Gave it more stars just due to the area and free wi-​fi

Dive thru has gotten my order wrong a few times. There is one female staff that’s always grumpy when taking ur order inside. Definitely not impressed.

Firstly: This review is of the Drive-​thru service only.
Secondly, let’s clarify this is a freaking McDonalds. Pretty much the Walmart of the food industry in terms of service and quality… mostly.
With that being said I have actually noticed a change in this McDonalds over several months/​years, the staff is actually very friendly and the new hires seem to actually care which might I say is very strange/​odd and something I am not used to. The quality has improved from even taking an order to paying for it at the first window, the employees actually listen and they say thank you and have a nice day in an actual caring/​happy voice (very odd). The manager at the second window seems to be really happy and very friendly about the whole McDonalds drive-​thru experience, like they seem to really care.
It’s like the employees actually care about working at McDonalds and they like their jobs? It’s the strangest thing I have seen coming from a McDonalds… and they deserve some recognition on this here Unilocal!page about them.
Oh and when it comes down to McDonalds order accuracy they have improved from a staggeringly low 65% success rate on correct order to 90% succes rate on correct order (statistics made up on the spot by myself).
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Note: The other reviewers sound like those «problem people» that anyone who has ever worked in retail service has told you about.

Wow… Customer service here is almost non-​existent. Really, really wish I was kidding! For the second time in two weeks, I went threw the drive thru yesterday morning to get family breakfast. While the order takers were friendly each time, there’s a big miscommunication (or maybe no communication) somewhere between the first and second window, or maybe between the two windows and the kitchen. Whatever the case may be, it’s pretty awful! The first time I was told to pull around to the curb that my food was not ready and would be a few minutes later. The wait was 9 minutes. Yesterday, I was told the same. «Pull around to the curb, and we’ll bring it out in a few minutes.» (Keep in mind both times, I only had 2 biscuits…1 sausage biscuit, 1 plain biscuit… pretty much the most simple McDonald’s order ever). It appears the car behind me was told the same. Approximately 8 minutes later, an employee comes out to my car with a large bag, «You had the order of 12 biscuits, right?» No, there were two. The 12 ended up belonging to the car behind me (also waiting on the curb). He says mine will be out in just a few minutes. At this point, I begin counting cars coming out of the drive thru with full orders (like, not being told to wait at the curb). Car count is 12. This is also 12 additional minutes since someone has been out (with the wrong order of course the first time). That’s 20 minutes and at least 12 cars later!!! I drove away, with no breakfast in tow. It wasn’t even worth my time to go in, complain, and/​or ask for my $ 2 back. What I do know, is that was my very last time through this McDonalds and for now weekend breakfast will be coming from somewhere else.

DO NOT take your kids to play at this mcdonalds! I’m embarrassed to even share this story but it needs to be heard. My toddler was playing at this mcdonalds play place tonight and pooped in it. We cleaned it up right away and told a worker. The staff did absolutely nothing, didn’t close down the play place, sanitize it or anything. I’m totally disgusted and will only be letting my son play at the chick fil a playgrounds from now on. They shut down and clean their equipment immediately after something like this happens.

Just stopped in for a pancakewich for me & my little lady, smoothie for my baby & mocha frappé for me. Quality of food, considering its McDonalds, was good in comparison to other McDonalds. Drive-​Thru personnel was friendly. It was a good start to our morning

Worst McDonalds anywhere! If I could rate them lower than a 0 I would. I went thru the drive thru and my son pulled in behind me. When I got to the window I paid for my son’s order. When my son got home I asked him why he didn’t at least thank me and he was clueless. Seems the employee (Zack) took his money as well as mine. OK so call me dumb because I trusted a McDonalds employee to do the right thing but when I called the manager to report what happened, she said (1) she couldn’t look at the video tape of the event and (2) she would count the drive thru drawer to see if the money was missing. Really? Oh my what kind of manager is that clueless? What good would counting the drawer do if the kid stole the money and put it in his doggone pocket? AND, I have worked with security cameras at 4 different locations and have never not had instant access to the video footage. I don’t believe she was telling me the truth. Imagine that? Regardless, I will not return to this McDonalds ever again.

I’ve been to this location several times and have never had an especially bad experience. The service is kinda slow, especially in the dining room because the drive through is always busy and they get priority. There’s just not a lot of room to wait around while they are making your order and they are on to taking the next one. The playground is nice and seems clean but I have no idea how often they clean it. Overall it’s a pretty average McDonald’s.

This is my first time back to this location after multiple bad experiences. I have spoken with a member of the upper management team and I feel that he really doesn’t care that I’m complaining about his service. I have been told by this individual that since he doesn’t see it, he doesn’t believe it actually happens, or that the employee in question is having an off day. She seems to have a lot of them. He also doesn’t believe in the reviews that are being posted on sites such as Unilocal,foursquare or other social media sites. It’s view as a way for complainers to complain, yet I see a lot of positive reviews.
The fact that they close down an access point on Saturday nights due the car show and then again on Sunday evenings for their deliveries, makes getting into the parking lot a bit of a hassle, but that is what it is.
So I don’t go hear as often as I once did, but that is my choice.

Customer service is getting WORSE. So many staff, yet they can’t stop texting to wait on more than one person at a time. SAD.