Mike’s Bike Chalet

IF I COULD GIVE THIS BIKE SHOP MORE STARS I WOULD! I have a pretty nice beach cruiser that I had just bought. It needed a full spindal & bearing setup. I went in the store and purchased what I needed. The owner Mike said «bring your bike on in and I’ll put it together for you. You have to have a special tool to do it. Free of charge.» I thought that was pretty awesome of him to offer that. But wait it gets better.
Well I ended up bringing in my bike. Polo and Bubba were working that day. Couple of great guys also. They noticed they couldn’t thread my adjustable and fixed cups into the bottom bracket shell where the crank bearings and spindal go. The threads on the bottom bracket shell of the bike frame itself were severely stripped. More like thrashed and non existent. Its was practically smooth. Wow. Not good news. I had no idea because I had just bought the bike. I was pretty bummed out.
They said «well we need to have Mike take a look at this. The man can maybe work some magic here.» I said «cool», so I left the bike there overnight. I got a call the next day in the AM from the guys down there saying the bike was fixed. I went in to pick it up and spoke to Mike. He said he had to completely re-​thread the entire bottom bracket shell, but it’s good to go now. Have a nice one, and thanks for coming in!
I was in shock for he didn’t charge me. He stuck bye his word from the get go; eventhough it turned out to be more work than expected. I seriously got lucky that Mike was able to fix the problem, it was that bad. The guy is seriously an amazing bicycle mechanic if he was able to fix my problem. I wish I had pictures so you could see how bad it really was.
I recommend this bike shop to anyone. No wonder they are voted and recognized to be one of the best bike shops in the valley. Thank you guys so very much! Mike once again thank you for sticking bye your word, hard to find people that still do that these days.
I will for sure go nowhere else for my bike needs. Do yourself a favor and go see these guys. You won’t regret it.

Mike is very knowledgeable and honest. Great service for the least price. We have purchased one new bike and had 2 older ones serviced. Every visit had been the best of various bike places I have used before.

Danger Will Robinson!!! $ave your money and go to a business where you are respected as a person as well as a customer.
As I walked in, there was a woman on the phone and 2 other employees that were working on bikes didn’t bother to return my greeting (foul tip). After notifying the woman of my problem she informed me of the price and how long it would take.
A couple with a European accent walked to inquire about bicycles and she immediately halted our communication without so much as an excusse me and cut our interatction/​transaction short to help them without any common consideration of my time and the fact that i was there first. She continued after their prices on bicycles and even bike rental scared them away. Any other customer service based business would have politely had her employees work on my bike while I waited.
2 weeks later i found the PATCH that was placed over what should have been a new tire so it was definitely an insult to injury as far as the customer experience is concerned. I took it to a shop in a poor neighborhood, The Garage Bike Shop in Guadalupe, and received better prices and treatment. That my friends is no joke!!! The place where I woudln’t usually think about stopping became my new resource for quality bikes, bike repairs, and accessories that are far more reasonably priced. With so many choices out there, we shouldn’t haver to settle for substandard service or underhanded business practices.

I have been a customer of bike chalet and subsequently mike’s bike chalet for 20 or so years. I’m a baby boomer and remember America before the «big box» culture of today. most American retail was independent businesses like mike’s bike chalet. the point, at mike’s you get staff that really knows bikes. you get respect and courtesy. (watch how mike works with his staff, he treats them like he treats his customers, with respect and patience). another factor that keeps me a steady customer is mike makes attempts to offer you choices on how to proceed with the repair. choices of different costs for parts, how about a used tire, whatever… the only drawback of bike stores is the choices are usually limited on brands they carry. so if you buy a bike elsewhere at least consider mike’s for your ongoing repairs, maintenance. mike really knows bikes, and seems to have a pulse on what your wallet can handle!

Mike’s is a great place to go for any of your bicycle needs. The owners are super nice and incredibly knowledgable (so is the staff). They don’t try and rip you off like other places. They always go above and beyond to with any bike repairs, and the prices are fair. I would highly recommend going to Mike’s over other bike shops.

The service I received here was excellent. Had my bike refurbished — tires etc… The staff was patient with my questions.
Thanks to Mike and his wonderful staff!

They take care of you even when busy they will take the time to answer your questions and offer tips on how o fix it yourself.

I had went to Mikes Bike Chalet for the first time a few days ago as I am getting back into riding a bike since 1978… We talked, he knows his stuff, I said I would be back, well I was going to have Mike do a cable change over but my funds are tight right now, So I went in today and bought the cables and housings. He set me up with the stuff I needed, My bike is now on the road and wanted to say THANKS MIKE!!! I will be back.