Ono Hawaiian BBQ

Ono Hawaiian BBQ at the Power & LP 202 location is the location closest to where we live and when we don’t want to cook local Hawaii food, Ono’s was the place to go! But after several visits, I’m very disappointed. The service is terrible! Both my Wife and I was dying for some plates like the BBQ combination and the curry katsu. And you gotta get Spam musibi’s! Well, we tried to make a phone order the person who took the phone order told my Wife that they were too busy and weren’t excepting phone orders. I was like WTF?! and thought it was weird. I just told my Wife I was dying for some Kalbi short ribs so I’ll just order at the restaurant. When I got there, the place wasn’t even busy. Yes, there were people enjoying their meals and MAYBE, when we tried to place our order they WERE busy. So I placed my order, sat and waited for it to be ready. While waiting, their phone rang and I over heard the cashier explain some of the entrees they offered. Well it sounded like the person on the phone wanted to place an order so the cashier says there’s a long line so we can’t take phone orders and hung up. I looked around and there was no long line! I don’t know if the two cashiers were lazy or what but that was an outright lie! Mind you, I even tried calling them to try and place an order but I got a number for a fax machine the first time and no answer the second time. Let me make this clear, someone picked up but it was like I was placed on hold! I was kind of pissed at this point! And to top it off, my Wife’s Katsu Curry plate had the Katsu, but NO CURRY! This no curry in the Katsu Curry is he second time they forgot to put the curry in our plates!
If you’re dying for local Hawaii food and don’t want to cook it yourself, Ono’s will provide… expect them to not pick up their phone if you want to call in your order or screwing up on your order… Ono’s is hit or miss and this time, for my family and I, it was a total miss! Very disappointed!

I never had Hawaiian food before so I can not say how it is compared to whatever they served me at Ono. I didn’t expect a high end restaurant with noble cuisine, but something edible would have been nice. However, the food was awful — and I am not a picky eater. I had rice with bbq chicken. The rice was awfully dry, and the chicken tasted horrible. It had this weird taste of really cheap low quality chicken that wasn’t stored properly, it tasted like a henhouse smells and had a mushy texture. Not even the bbq sauce could make it palatable. I don’t even want to know what foodborne illnesses you can catch from this. The service was not that amazing either, to put it mildly. We all know the attitude where the staff seems annoyed whenever a customer expects them to just do the work they’re paid for — like daring to place an order or have the brass to ask a question. That’s pretty much what I got at Ono. I can overlook bad food if the service is great, but I guess the staff knows what awful food they serve so they don’t even bother to make your experience any more pleasant as nobody would come back anyway?
I do not recommnd eating at Ono.

Located in a strip mall on Power close to the 202, Ono is your typical strip mall fast food until you taste their unique combination of bbqs and Asian Hawaian fare.
I ordered the #4 combo — galbi, beef and chicken. The galbi was very tender and had a nice bbq flavor but not what I expected. Same with the beef n chicken. However, ignoring my expectations, the bbq was really very good! The accompaniment of macaroni was superb and the cabbage (boiled) was excellent.
I also ordered fresh young coconut and it was excellent.
Service was excellent (I asked for my coconut to be halved and got immediate assistance).
Will definitely try this again.

Bummed that the Ono that we used to go to regularly as lunch dates with my husband closed down awhile back, so this is the closest Ono’s to us. They have some good specials, which I often use.
Today I saw on my email that you get an Hawaiian BBQ Chicken meal for $ 1 with the purchase of any regular chicken meal. We love their macaroni salad. And my husband loves the BBQ Beef. We also love the Katsu. We ended up getting 4 different dinners — which included what I wrote with some Hawaiian mix of chicken and beef.
Our meal came to $ 1.65. I had a $ 30 gift card. We saved $ 6.99 with one of the meals, but we got extra macaroni. Anyway, good deal to feed 5 people tonight with this at home.
I would give it a 5 star, but the people working there really are average with customer service. Food for us is a 5 star, which is plenty of food and really we only eat about ½ of a dinner meal per person. So, really a good deal for us.

Ordered a side of chicken and a side of beef. The chicken was not even warm. Not even luke warm. The beef always warm, but not close to hot.

Moving here from the Bay Area a year ago, I’ve been looking for Hawaiian restaurants to fill my craving. I’m so glad I found Ono Hawaiian BBQ. The BBQ chicken is awesome and the macaroni is great too. Staff is friendly. Soda fountains are accessible for refills. Suggestions: haupia cakes and ahi poke.

Agree with latest posts on Unilocal.The employees behind the counter are nonchalant. On the phone etc. but thought the food was very good. Would go back but definitely could use training behind counter.

I am from Hawaii, moved out to Arizona and been here for about two months. Craving the island food, I stopped here with my family.
1. One of the girls at the register needs a hair net. I understand that the messy look is in, but when working with food you should tie it up! It just looks more professional!
2. The other cashier was standing there with a fly swatter. How sanitary is that?!
3. No hair net cashier girl took our order… and apparently when I said FORTY FIVE, she heard FORTY FOUR! Yes because 45 and 44 sound the same! (FYI fly swatter cashier girl told me that! WTF!?) Fly swatter cashier also had a little attitude because the Kalua combo I ordered came withy choice of meat. So I asked her if I ordered the wrong number and she told me no. So now I’m wonderful if no hair net girl has even made it past 3^rd grade!
4. When I was making our drinks with my 6 year old one of the cashiers and the cook were talking about «don’t bring that damn hoe in here!» WTF??? HIGHLY UNPROFESSIONAL!
5. While we sat at our table, the cook and no hair net cashier were COMPLAINING ABOUT ME SAYING 44 NOT 45!!! I could hear them from my table! OMG!!! HOW UNPROFESSIONAL!
6. While we were eating another patron came in and was quoted the incorrect price on her order from a Marisol (that’s what fly swatter cashier said) so the cook came out and was making a huge fuss saying «we’re short staffed!» And I’m like wtf?! How fucking unprofessional! I COULD HEAR THEM FROM OUR TABLE!
At this point my husband ushered me out the door because he could see how disgusted I was with the lack of professionalism and customer service! We will never eat here again! I only gave this rating a one star because I can’t give them a zero! I will wait until my next trip out to Hawaii for my local food cravings! Just horrible! FYI I didn’t eat my food because I was afraid they did something to it!

While i waiting on a friend, i decided to stop by for some lunch. I ordered the mix plate — Chicken Katsu & Chicken BBQ. Ive had a fair share of plates from other places/​out of state, and i was highly disappointed. With a small drink, I paid about $ 11. The Katsu was SOO dry and it was ALL batter and pretty much no chicken. Some were rlly fried, i couldnt bite into it. The BBQ was soft but no flavor.
I thought it could be an off day but reading the other reviews, its common.
The person, Jessica W. who rang me up was always on her phone texting. No manners whatsoever. I hope management reads everyones review.
I wish L&L Hawaiian Food would come back to this area.

Im glad i tried this place. Its different. I dint think ill go back though. Not my set of flavors. The bbq chicken is pretty good I guess.

Not very good. Stopped in for a quick lunch while I was in the area. The restaurant is in a strip mall with a decent amount of parking. There’s plenty of seating, but the restaurant is pretty dirty and cramped. I ordered the chicken katsu mini meal. It was very plain — nothing remarkable about the flavors or cook or anything. It was pretty cheap, but greasy.
Staff seemed bored and irritated that they worked there. I wouldn’t go back.

I had a BOGO coupon for Ono Hawaiian BBQ, so we stopped by one evening after work. I wanted just plain chicken, so I got the breaded style chicken. My husband opted for the same and teriaki. The chicken had a lot of fat in it — very chewy. The breaded chicken had very little flavor and was dry. They give you rice and macaroni salad with meals — both were standard. Took quite awhile for our food to come out. It cost over $ 15 with the BOGO coupon. We won’t be back.

I always get the bbq combo and spam musubi. There must be crack in that musubi man because before coming here I had never even tried spam. I know, spam??? YES SPAM!!! Try it. DEEEEEE-​LICIOUS! and their mac salad is the

Nice and friendly staff. Was greeted right when I walked in and was suggested great food. Restraunt was clean.

Hawaiian BBQ options here in the East Valley are very limited. There are only a handful of places. The plate lunches here are pretty decent, nothing remarkable, but hits the spot when I am craving some Hawaiian bbq. Their mac salad is pretty good also so I can’t complain. It’s not the definition of the ultimate plate lunch, but it does it’s job to fill that craving.

I would not give this place anything less than 5 stars. I went for the first time today and loved it! I ordered the number 44 which had like a mix of all the meats, rice? And pasta. The service was superb. I got my order quickly. It was fresh and the meat was so tasty. My only complaint is that the water tasted weird.
People are saying it’s overpriced but my lunch meal was around $ 9. For the amount of food that came with it I think it’s definitely worth it. I’m for sure coming back.

We love this place! We tried L&L and were not fans! But Ono Hawaiian is yummy! We get the family meal with the Chicken Katzu, BBQ Chicken and I think its the Terriaki Chicken. Big portions. Very Tasty! Its always the same woman working at the counter. Shes nice but nothing extra special. They have great coupon deals that come in your mail.
We will go back often!

I have been wanting to try this place for a while and was very dissappointed. The woman behind the counter was clearly annoyed that I wanted to order. The food although very tasty was very fatty. There was very little meat that wasn’t all fat. The tables were all dirty and it wasn’t very busy and when I asked the woman behind the counter for some napkins to wipe one down she didn’t even budge to come wipe them down. There were only two tables taken in the whole place and it wasn’t busy enough for her not to be able to get away from the counter. I don’t think we will be back. Didn’t seem like it was worth the money for a bunch of fatty meat and indifferent service.

The Girlfriend has been raving about this place for some time now, and seeing that we were in the area — why not stop in for lunch. The price wasn’t too bad, you’ll be looking to spend between 5 — 15 bucks a plate/​dish. I went ahead and ordered the «Hawaiian BBQ mix», pretty much gave me a taste of everything besides the sea food. The meats were jammed pack with flavor and a one of a kind taste. Would come again. =D

I came here to check them out. Being from Hawaii and having eaten TONS of plate lunches in my life. I gave them a 3. I like being able to come and get chicken Katsu, mac salad and rice. The reason I rated them 3 was the amount of time I waited for my food. I came here twice so far and both times I have waited long times. My wait time was about 20 minutes. It was also pretty expensive.
But Food wise it was okay, I cant complain, it was good and will probably come back after I check out the other plate lunch places here. Dont get me wrong, I dont hate this place, I just wish there was bigger serving sizes and wait time wasnt so long. Good to come if your with someone and can chill out with, not good if your on a lunch break or in a hurry.