Rosati’s Pizza

Most disgusting pizza I’ve ever tasted. Flavorless, thick solidified cheese, slimy crust, tasteless sauce. Pizza was cold when it arrived because they took down the wrong address and tries to deliver it to someone else. Very disappointed. Spent nearly $ 30 on a small sausage pizza and an order of mozzarella sticks. Pizza inedible. Wasted money. Take your business elsewhere.

Absolutely the the most awful pizza I ever ate!
Ordered the large deep dish with pepperoni. The crust was soaking wet because it looked like they dumped a couple cans of crushed tomatoes on the crust AND NO CHEESE AT ALL. Very few pepperoni.
We were starving so I didn’t call but thought I will Help and get the word out.
The pizza was not cut into slices so I had to cut it, So what we got was unseasoned chunky tomato soup in a pizza crust bowl.
Is this a new item on the menu Rosatis?!
We also ordered mild wings. We got hot wings.
The wings were good I’m told but I didn’t have any because I DID NOT ORDER HOT WINGS!
Ordered a small vegetarian pizza NO CHEESE AGAIN!
All this for just waiting one hour and 20 minutes!
It was all just gross!
Oh wait. They did get the side of hot sauce correct… but did they, since I didn’t open it.
First time I ordered from Rosatis and I won’t be making that mistake again!

Don’t waste your money. Ordering from a chain pizza place is cheaper and at least edible and it will get to you in a reasonable amount of time. Not only did I wait 1hr & 20 mins for my pizza to get here, it was made wrong and it tasted like it was also waiting for 1 hr after it was made, cold, hard cheese, too much sauce, no flavor and rubbery and burnt dough! Unfortunately this isn’t the first time that the food has sucked, I given plenty of chances and every time we’re disappointed. Definitely will not eat here again.

I love Rostais Pizza and this location just can’t get it right. Next time I want Rostais I will drive the extra 5 miles for a different location. They don’t know how to cook a true Rostais Pizza.

Pizza was late. The workers were hassled.

Stopped in last night to use a $ 30 groupon… Order some mozz sticks, garlic cheese bread and Chicago deep dish pizza… The girl said it would be 25 – 30 minutes since it was a deep dish… ok…so we sat outside to wait… parked RIGHT IN FRONT of the window, so we could see the cashiers, they could see us… after about 40 minutes, we moved from the patio table to the vehicle… My friend saw them stuff some bags in to the little warming oven… kept saying it was likely our food… I said: no way, we’re sitting right here, they would have waved or something… Boom. Both the girls disappeared for about 15 minutes… When they reappear I go in to ask… as I get in front of the counter, she turns, pulls my food out of the warmer. Disappointed at their lack of communication, I take the food I have waited 55 minutes for and leave. We get home… the cheese sticks were good, nothing great, but not bad. Same goes for the garlic cheese bread. The pizza was worth the wait. Excellent. However I felt the customer service was extremely lacking… so I won’t be back. Sorry, but if the wait is TWICE as long as predicted, then when the food is ready the employees don’t communicate that, then leave their «station»…not impressed.

Please note we have been eating at this resturant for three years so this is the culmination of those three years. In the last six months the service and food has been slowly getting worse. Tonight was the last straw where for the third time in a row we got the wrong order and the food we got was vile.
A dozen wings ordered-​we got a pool so soggy breading/​skin with dry chicken.
Lasagna with meat sauce– we got spaghetti with sauce that came from a can.
Caesar salad — we got frozen lettuce with a bag of stale croutons .
At least ½ this meal went in the trash, and all this after the order was read back to me over the phone!!! I was so angry I called to tell them I would never be back again and not one ounce of customer service was offered. This place needs to fade into history.

Ordered delivery and was not happy. The chicken was burnt so badly. Salad was forgotten. Ranch was forgotten. Zucchini was frozen in the middle.

Seriously — 2 stars for Rosatis? IF you are not from Chicago, you may not LOVE this place, BUT 2 stars and to say that frozen pizza is better? Please do us all a favor and take your mug outside and smack it with your left hand.
I went here this past weekend, ordered 4 extra-​large pizzas with various toppings (Saus/​Pepp; Saus/​Shroom; Saus/​Pepp/​Ham/​Bacon). All were coooked perfectly and were prepared as ordered.
My order was ready in exactly 25 minutes as was quoted on the phone. Also, I had a coupon for Rosatis and they accepted it with no questions.
You can’t go wrong with the stuffed or thin — but I usually opt for thin crust, sasuage, pepperoni and sometimes extra cheese. Rosati’s pizza, Pepsi (or Captn/​Coke), and PS3 or Netflix and my Friday night is complete!

I paid $ 6.00 for an order of breaded mushrooms. There were 11 mushrooms when my order arrived. Total rip off and won’t be repeating this mistake.

Not sure why others have had such bad experiences here. This is one of the best pizzas in Arizona. It costs more than the national chains but it is so much better. I love their deep dish sausage pizza. Amazing!

I should have checked out the reviews before ordering! Little Ceasers pizza tastes a ton better and not to mention the breadsticks had NO FLAVOR! The pizza had very little sauce and was INCREDIBLY DRY! Don’t waste your money, order elsewhere!

We ordered delivery and the food was hot and fresh when delivered. We ordered a cheese and pepperoni pizza (thin crust), bbq chicken wings and fried mozzarella sticks. All the food was fresh and hot upon delivery. I was impressed with the person that took our phone order, impressed with the delivery service and impressed with the quality of the food so what more can you ask for? I will order from here again! All the employees we encountered had great attitudes and that really makes a great experience. I would order again from here and would recommend it to others.

This review isn’t based on just one bad night.
First off, the Rosati’s chain has been broken down… they’re not all alike. This particular restaurants crust is a little soggier (but it’s not soggy, it’s just not what I grew up with or ate regularly when we lived in Scottsdale.) Also, the sauce is blander.
This restaurant seems to have a problem with time management. My husband tells me that he usually has to wait a few minutes past the time they say to be there for the pizza to be ready. He said it happens more often than not.
We started having really bad customer service a couple weeks ago, though.
Last week I called in an order, but their internet was down. It was a bit of a chore for the guy to get the order in because I am in a Rosati’s club/​program where I get points for dollars spent and they had given me a special Halloween coupon… I spent $ 30 and never did get credit for that as it turns out. Given the night, I am not surprised. So I’d called in my order and they said to be there between 30 – 35 minutes. We got there at 35 minutes from hanging up my phone. Guy at the front took my money and then went into the back. … He didn’t come back! Right about the time we were wondering, «what the heck?» we hear the bald headed bearded man kind of berating someone in the back. They had not made our pizza, the guy didn’t see the ticket or something. And we waited. Waited. Nobody even came out to tell us they screwed up! We waited for at least 20 minutes before they brought out the pizza. He just handed it to me and said to have a good night. My comment to him was that an apology would have been appropriate. He looked at me like I was crazy. He did not seem to understand that making a customer wait for their screw-​up was not good business.
Onto last night… I didn’t want to give them our business again, but we had a GROUPON we’d already paid for. I called and placed the order. They said 25 minutes. My husband got there at 30 minutes because he didn’t want to wait. His plan backfired. He had to wait. He said something to the bald headed bearded guy and apparently my husband got the «you’re crazy» look that I’d seen the week before. Husband takes pizza home. We open box. HORROR! Ok, maybe that a bit extreme, but it was gross. There was a big black pile of burnt crap on the pizza (plus a smaller one just to fuck up more of the pie, I think.) (I’ll post pictures here of the pizza.) I think it was burned cornmeal, but it was clearly burned onto the pizza. This means someone took this out of the oven, looked at it, and thought it was good enough to give to a paying customer. I’m not talking about a little bubble of burned cheese (which, imo, is delicious.) This was truly unappetizing. We were starving so each grabbed a piece from the unaffected area and off husband went back to Rosati’s. The bald headed bearded man offered to make a new pizza, but he never apologized. My husband was offended at the offer because he’d have to wait another half an hour. When he asked to talk to the manager, the bald headed bearded man said HE was the manager (doubtful, not many business owners will treat a customer who comes to their establishment most every week this way.) I guess this is the point my husband lost his cool and swore at the guy and advised other waiting customers to not solicit this business.
Real shame. I grew up in the Chicago area. My first job was at Rosati’s. I’ve been eating there for 42 years. Rosati’s of Mesa won’t get my familys business anymore. When I have a real hankering, I know the one on Shea in Scottsdale is top notch.

We ordered a Chicago Style Deep dish pizza from here tonight. I specified that the sausage topping should be according to company policy which states «they are spaced a knuckle’s length apart». When I got the pizza home it just looked sparse on toppings. Yup IT WAS ! There was about ½ the required amount. I called the place and explained the problem. — Oh well I told the cook but I guess he didn’t follow instructions. No offer to make it right!
The crust was also skimpy and thin.
I have ordered this exact pie at the 1035 N Ellsworth Rd. Location on several occasions and was very satisfied. I’ll just go the extra couple of miles and get a good pie in the future.

Long black hair baked carefully in the center of the pie! Yum Yum!

Maybe I should have read the reviews prior…
Told me my pie would be to me within THE hour… I clarified within AN hour right? Correct. An hour seems a bit long for a place 2 miles away. 1:15 later, called in and aoh yes, the driver is just leaving now. nice. $ 5 off the next pie ok? NO. ok $ 10 off the next. Fine. Arrived 1:38 minutes after ordering. No high hopes here.
Pizza was luke warm at best. Lovely. and the wrong type! We ordered DEEP DISH, got PAN. Now if you read the menu, which I did, they have deep dish and pan. Now I understand that. called back and got a manager that tried to explain that deep dish means pan to them on their system! R U kidding me??? I am not interested in solving your corporate stupidity, I want the pizza I ordered and I ordered it exactly how it is listed on your site!
Now the only thing that kep them from a 1 star rating is the manager offered to send another pizza for free, which I turned into next time and I did not have the time to wait for another timely delivery. So KUDOS to the manager for doing the right thing, however everything else left a lot to be desired. I know I will go back for 1 more pizza at least…

We had our pizza delivered to a friends house. I am pretty sure that this is the location he ordered from. The deep dish pizza was very good. The crust was light and airy, so we didn’t feel like we ate 5 pounds of bread. We ordered the «monster,» and the toppings were excellent.

BEWARE THIS PLACE WILL RIP YOU OFF!!! MAKE SURE YOU CHECK THE TOTAL OF YOUR ORDER WITH THEIR MENU PRICES!
My wife and co workers ordered food last night. They asked to pay separate for their orders. The restaurant said it wasn’t a problem. They noticed after the fact that all 7 people were charged a $ 3 delivery fee. THAT’S $ 21 ON TOP OF THEIR TIP THEY ALREADY GAVE THE DRIVER!!! No one bothered to tell them they were getting hit up 7 times for a delivery fee, including the driver.
They also asked if there were any specials or coupons going on at the moment. The person on the phone said no. They received a menu with their order and sure enough there were coupons.
On to the food, my wife’s portion to the feast was salad. For $ 14 she received 2 salads that fit in two small containers. She said that a 99 cent salad at Wendy’s had more going on than her $ 14 salads.
That’s the last time anyone in this family orders from Rosatti’s.
The bottom line is this area is CRAWLING with amazing Italian food. IMHO, there is no room for ripping off your customers, there are so many other options in this area to choose from. Judging by the low reviews and lack of effort this company is making to make things right, I can’t see them being in business much longer.

Does anyone have an update on what is happening here??? I call and call and no one answers. I ordered a pizza a couple weeks ago that obviously wasn’t the same recipe they had previously used … in the mean time I’ve switched to the Rosati’s on Val Vista (I’ve been informed it’s the same owner).