Yale Brothers

Very good service and I got honest answers to any question. I will be using them in the future.

Dave came out promptly on a Saturday morning as we had been without heat. He got to work quickly & unfortunately our heat magically started working right as he showed up so he wasn’t really able to find out what was wrong. He changed out our thermostat & gave us his contact info if it started acting up again. Overnight the heat went out, I emailed him Sunday morning & within a few minutes he called me saying he was in my area & would be by in about 20 minutes. We finally figured out what was causing the heat to keep turning off. He was so personable & friendly, our rental company is how we found Yale Brothers but I will keep his information for friends & family… as well as for us when we purchase our place in town. Thank you so much!

I would never reccomend this company to anyone ever! Please be aware the kind of business they run. In 2011 due to the storms we needed a new roof. We went with this company and since day one it was a nightmere. I was on maternity leave when they started the roof. The men they used to represent their company looked like they just picked them up off the street to give them a job with no expierence whatsoever. The workers would come and take a break the moment they set up their stuff. They would hardly work and would take lots of breaks. My husband and I mentioned it to the owners Dave and Kevin. They told us they would do something but never did. These men were at my house everyday for 2 weeks. My house isnt that big and the roof should have been done tops 2 days. They had 6 men out there reparing the roof. The rain came again and leaked through the «new roof». We contacted the company and they put a different crew on the house. For their mess up they offered to paint the trim around our house to match the roof. This compnay is also a AC/​Heating compnay. Our AC went out and we needed a new unit. Sicne we went with then for our roof, they said they would offer us a discount with the new unit. We went with them and paid $ 10,000.00 for a new unit in 2011. They never installed it correctly. The entire time it was leaking into our attic. Within 2 weeks my closet caved in do to this compnays mistake and not properly installing it. Everything in my closet was ruined. My wedding things, clothes, desinger bags, shoes, pictures etc!!! They knew they were to blame. They took what they could and offered to take my clothes to the dry cleaners. I’m not sure when they actully dropped the clothes off becasue it took awhile to get my clothes back. I know dry cleaners dont take that long. So they sent one of their roofer guys to repair my closet. Each year went AZ gets rain it will have a slow leak in my closet. Now being 2014 with these past rain storms we had the leak got bigger. I called the compnay and let them know how frustrated I am with them. They dont take critiscim well when its due! The owner had the nerve to tell my husband that they cant deal with me becase I am negitive with them. Who wouldnt be when youve expierenced the kind of business we have with this company! No being September in 2014, the 3 year old $ 10,000.00 AZ unit we bought from them goes out and stops working. Shocker! My husband talked to Kevin the owner and he said he would get with my husband in the morning and out us on the schedule to come out. kevin never called. My husband called the office and the secretary said she would get back to him once she got ahold of Kevin. Well the secretary called my husband back and told him that both Dave and Kevin will no longer do business with us. They refuse to come out beacuse of his wife. So due to us letting them know our frustrations and concerns they cant handle it and own up to their mistakes!!! That doesnt sound like a reliable company to me. We were under the impreesion that we had a warranty with this compnay. The secretary said no that we only had a 2 year warranty with them and a 10year with Goodman.
This company makes lots of mistakes and is not a trustworthy company to go with. We were told lies afer lies from them. Also the last time we had an issue with them the owner told my husband that they are strictly only doing AC/​Heat work due to the reason being too many issues and problems they had with roofs. Thats it wasnt worth the headace and they were spending more money fixing them and not making money. He also said he wasnt sure if their employees were getting a Christmas bonus this year because they havent been making money. That was all small talk with my husband. So really he’s admiting they dont do good work. I will be contacting the BBB about this company and the Board of License Contractors. Nobody deserves to have this kind of treatment. Please please beware of this company before you use them. They are not who they say they are. The miss represent themselfs.

After being ripped off by more than one AC company, a friend referred me to Yale Brothers, and they have been a godsend. They fix what is broken for a reasonable fee without trying to sell whole systems, phony repairs or unneeded «service contracts.» They are trustworthy and competent, hard commodities to find these days.