Plaza Suite Metairie

I WILL NEVER STAY HERE AGAIN! HORRIBLE MANAGER AND ROOM!
«We had a horrible experience time and again with one of the managers. We are not fancy and we don’t mind outdated and even a little worn but, we DO want where we stay CLEAN! I wouldn’t even give it a full star. I would give it half a star because of the pool courtyard area.
The room we were in smelled musty. The inside of the lower cupbords in the kitchen were nasty with mice turds in them… there was a a drawer missing. the utensils were not complete and the ones there were all bent up. There were several dead cockroaches laying around…
There were four of us. There was a queen bed in the bedroom which was fine but the hid-​abed was the only other bed for two of us. It was impossibly broken down and impossible to sleep on… The mattress was dirty, and torn all over. The blankets were extremely thin and looked like they were decades old. We asked for a better mattress to borrow from any other hide abed in the complex. My husband told the manager he would even help move it. The response of the manager was verbatim. «well I guess so, cuz I sho aint gonna do it». this was just one of many comments and bad attitude we got from her. All we really saw her do was stand outside the office in the courtyard smoking her cigarettes. When my husband painstakingly exchanged mattresses, the second one was barely a notch better than the original mattress. We even noticed them putting a new hid-​abed couch in another empty room and asked for it… they ignored us. Two of the guest ended up sleeping on the floor the whole time. What added insult to injury was that when the original mattress was taken off the hid-​abed there was dirt, lots of dried food and grim underneath. We have stayed in places for way less than this place and they were clean, smelled good and the staff has been more than friendly.
I can see that many have good things to say about this place but, this is in all honesty our experience and I am NOT exaggerating. Please read the not so great reviews! I have checked at least 4 sites now and the bad reviews all coincide with ours! The elevator was so gross and smelly that the other three people refused to use it. They used the outside stairs. I had to use it because of a hurt leg. It nauseated me every time I had to be in it!
I wonder if these good reviews were from people put in better rooms and we just got chosen for the bad room. Maybe the manager just didn’t like us. I have to say though, we are friendly, respectful people. We do our best not to be «complainy» …Even with our stay there, we tried to be friendly, diplomatic and respectful when we tried to get the managers help even though she was not at all helpful and came across with an I don’t give a F attitude to us.
I will give it five stars for the center courtyard. It is beautiful and creates a great atmosphere. It is well cared for. But, the room and the manager were the WORST experience I have EVER encountered in over 50 years of staying in places!
Also, we booked this through
because the site gave it a decent 7 plus point rating out of ten. The reviews were good. But, I feel misled and wonder about the good rating. It is because, I left a very bad rating and wrote what I just wrote above about the place. For some reason the
site says I gave it a better rating than I did and my written review/​complaint is no where to be found. Now, I don’t feel like I can trust their site or the reviews.
Several days later
sent me an email telling me that they would not post my review because I mentioned the manager. I NEVER even said her name like a couple of reviewers did on other sites! Funny… on every other site, like
, I found reviews that mentioned the staff/​manager and those sites permitted it. They have also allowed my review. So, now I can’t trust that the reviews on
are reliable. It was because of the reviews from their site that we picked the Plaza Suites of Metairie! I feel misled and mistrusting of them now. I was not hateful or demeaning… just honest.

The only reason why I even give this business one star is because they were actually running. Everything else was a complete nightmare. If you’re a big fan of roaches, racism, and false accusations then this place is perfect for you! My friends and I have never been so offended and embarrassed. It started with the dry front attendant, Taylor looney, who first brings us to a room that looks unkempt. It looked as if someone had just left the room. When we complain and ask for compensation, he then takes us to another room that had a smell of stale cigarette smoke and roaches (very romantic), when we ask him if he knew about the roaches, he denied ever knowing they had them, even though he has been a resident of Louisiana and his family owns the business. So the next day, I walk to the front office and ask if I could purchase juice. I was denied and informed that it is only for the morning, but coffee is all day. In that sense, I started to make a cup of coffee and the morning attendant, Dee Looney, randomly informs me about the thugs that have been bringing drugs and prositution into the facility and how certain people can’t handle the job. I quietly listen on and inform her that’s she should look for people more business oriented. I was so dumbfounded by the conversation, I refused to go back to the office to speak with her. That’s when my party went downstairs to ask about the roach that we found the night before, and at that point had found another roach, that was even bigger and buggier then it’s predecessor. Dee Looney confirmed that they have a pest clean up about once a month and we would be compensated once she’s spoke with the owner of the company. We also requested for our room to be cleaned up, she also confirmed that would be done once we leave. So, we decided to sight see the great attractions of Louisiana that Taylor (this first attendant) couldn’t tell us about. Upon coming back from our long day, we found that our room was still dirty. So we called the front office and they falsely accused us of smoking marijuana on their facility. I will not deny that we did have a burnt out marijuana cigarette, however, that’s because I experience high anxiety and I am prescribed to utilize the medication in the state I reside in. However, I was not smoking inside their facility, everything was smoked outside. So what did they do with my burnt out cigarette? They took pictures and said they would should the police. Completely disregarding that they didn’t even clean up our room!!! They were also a nightmare checking out, they called the police because we wanted compensation for the terrible experience that we had. So we took our time checking out, the police were called because we took too long and Dee looney, who confirmed she was a racist, told the police we had torn up the room. My party gladly welcomed the police into our room where they had confirmed not only that we in fact did not tear the room apart but we had also picked the worst hotel in the area and that they get calls from them ALL that time. That seemed to be a no brainer. Nevertheless, I have never experience such a lack in customer service in my 10 years of working in a customer service role. My party and I were treated as second class citizens. Please do not bring your families to this hotel, this is a drug and roach infested motel for disgusting trash. Don’t bother contacting their local BBB and filing a complaint because they don’t seem to be any help either.

The worst experience ever. This Family Business needs to be shut down!!! The worst!!! When we first stepped foot in the hotel, the customer service was awful! Dry. No personality. Then when we went into the room, it looked as if somebody had just stepped out. So Taylor the grandson of the owner, gave us a new room. The room looks ok. Until the ROACHES come out to play. We saw a daddy and a baby roach. We went to complain and try to get some type of compensation. That’s when the big lady Dee at the front desk and the owner said NO! Once they get the money there’s no refunding it. Even though it was confirmed the day before that I would be compensated in some way. So when they did come upstairs to check on the roaches, instead they’re snooping through my things and decide to take pictures of my medical marijuana roaches –_​– why are you even in my things. They had the Spanish guy show us the picture he took, was that a way to make up for the bug infestation, Smh! I ask the lady was she a racist, and she confirmed that they were a RACIST out of her OWN mouth!!! Ooh and they called the police to escort us out. The police sadly confirmed that they do this all the time! They said this is a quiet area but the worst MOTEL in the area… Don’t EVER EVER EVER STAY HERE !!! My whole crew will be contacting the BBB!!! Again BOOK AT ANOTHER HOTEL!!!

A great place for an extended stay. In fact, I’m here for 7 more weeks. Its like living at home… but with maid service.
My room is HUGE. Its practically a small house. First, I’ve got a large living room with a kitchen table and four chairs. There’s a kitchen with full size fridge, oven, stovetop, and microwave. Lets not forget the dishwasher. Washing by hand is so… Motel 6. The bedroom is damn big too with a king sized bed and three squishy pillows. The bathroom has a jetted tub too. Do note however that there are two sizes of rooms, so get the big one. If you don’t, make sure you never see the larger room and you’ll probably be happy.
Now the room looks a little worn. Scuff marks are visible in the high traffic areas like around the closet, near light switches, etc. But the whole room has been kept remarkably clean considering how many people have probably lived here before me.
The staff treats you like their family. Tonight I realized my kitchen was missing the chef’s knife that my friend’s room had. I called the front desk at 11 PM and together the desk agent and I raided empty rooms until we found the knife I needed to finish dinner.
All the hotel rooms are accessible from the three story courtyard pool area, but only after you enter through a heavily fortified, securely locked gate, which is quite reassuring in this hotel-​commercial-​light industrial (a term I learned from Sim City) area.
Not ideal for vacationers for several reasons but mainly because it is in METAIRIE, LA which is just like the suburb you came from — Applebees, Target, Barnes and Noble, etc. Also, you won’t find high end sheets or fancy toiletries here. Just a great value and everything you need to live out of a hotel and not go crazy.