Budget

Don’t count on getting the car you reserved. However, the staff did everything they could to get us a comparable rental. They were very courteous.
The reservation system Budget has set up is unreliable.
Pricing was very good. Checkout was efficient.

STAY AWAY… FAR FAR AWAY! GO TO ENTERPRISE IN LAWRENCE! If I could give this place zero stars I would. Stay away!!!
I have never in my life been so threatened and coerced, and blindsided by a service company. And I have traveled all over the world and rented cars all over the world.
STAY AWAY!
I rented a car for 2 weeks, mine was in the shop. They gave me the car dirty and it had bird droppings on the windshield. They said they couldn’t wash cars there because of the restaurant. So, me trying to be accommodating, I said OK. I took the car to a car wash because the bird poop was gross. I should have known better.
When I brought it back they said that the car was excessively dirty and they would charge me 250 if I didn’t go vacuum it. I HAD TO VACUUM the car right in front of the rental place!!! Under threat of a 250 dollar fee!
My whole rental fee was $ 800!!! You’d think they’d be a little more accommodating when a client is spending so much money on your business.
The contract said no smoking or excessive dirt. I had taken my dogs to the vet that morning. It was the only time I had them in the car, so there was some dog hair. It took me 3 minutes to vacuum it up. The guy said that he determined what was excessive and that my car was excessively dirty.
It was dirty when I got it… but that’s not excessive.
I was never told that I couldn’t have pets in the car, it didn’t say anywhere in the paperwork that pets were not allowed.
So, after I vacuum the other guy goes and looks, and comes back and says «its still filthy»
I keep my cars clean rented or not. I took all the trash out of the car and made sure I wasn’t leaving things in it. That’s how I would want a car returned.