Zaxby’s

Better choice for fast-​casual food than your run-​of-​the-​mill Burger King or McDonald’s, especially if Chick-​Fil-​A isn’t an option and you’re not a KFC/Popeye’s person. Zaxby’s is good to check out, as it’s a mostly-​Southern chain which specializes in chicken-​based food items, like Chick-​Fil-​A, but without that sqeaky-​clean, sicky-​sweet CFA reputation. If you want your chicken fried, if you want your chicken grilled, if you want it by itself, in a sandwich, on a salad, or in a wrap, Zaxby’s has you covered.
I like that they have so many different options for sauce, and I’m actually taking the time to write a review for a big chain solely because they «extra spicy» sauce is truly searingly good and should impress most Spice Fiends as it did for me. May I recommend a grilled chicken salad, with the extra-​spicy sauce doused all over the grilled chicken and cheese? Forget the salad dressing (not made in-​house, obviously, and loaded with crud) — all you need is THE SAUCE!
Options for kids, picky eaters, etc. are plentiful, and service is quick, accurate, and efficient. They give you a number and call you up when your order is ready. Seating area is a little more inspired that a McD’s or a BK, and exudes a bit more personality, a la a Cracker Barrel, Potbelly, or other such place.

Worst customer service, no hello, thank you or go to hell. Will never visit this franchise again.
Niaya needs communication and customer service training.

Absolutely horrible. Stopped here for lunch twice. Each time took over 45 minutes to get my order. I wasn’t the only one. 50 people standing around waiting for their food. When it finally came today, chicken was overlooked and fries were undercooked. If you walk in and see a crowd, turn around and go elsewhere. Absolutely not worth the wait.

First time we’ve been to a Zaxby’s and we were pleasantly surprised. A bit more casual than we were expecting, but food was delicious & plentifully portioned. Overall a great experience — I wish we had one back home. At least as good as Chick Fil-​A and open Sunday’s.

This Zaxby’s is located in Metter, Georgia just off I-​16 exit 104 (SR 23 /​SR 121 — Metter, Reidsville). Zaxby’s is a fast casual chicken chain with locations mostly in the South. This Metter location’s building and layout appear to be an exact copy of the Marietta location near my workplace (
). Not just similar, but an exact copy.
We stopped by for lunch on a Sunday afternoon around 12:30pm and the restaurant was packed to the gills. It seemed like everyone and their mother from Metter and the next town over were here. We waited patiently in line for about 10 – 12 minutes before we could order. After that, we waited another 12 – 15 minutes for our food.
Zaxby’s popular items are chicken fingers, wings, and chicken sandwiches (grilled or fried) along with Texas toast and crinkle-​cut fries. They’re also known for their «Zax sauce,» which I believe is a ketchup and mayonnaise-​based dipping sauce. It’s not bad. The food here is not healthy, however, as it’s absolutely packed with grease and salt. That’s what makes it taste good though!
We ended up going with a Chicken Finger Plate with Zax sauce, coleslaw, and fries ($ 6.49) and a Cajun Club basket with crinkle-​cut fries ($ 5.99). A small drink was $ 1.79. Drinks are dispensed from a Coca-​Cola Freestyle machine (a plus).
Unfortunately, this was the worst Zaxby’s meal I’ve experienced and I think it had to do with the huge influx of customers. The kitchen seemed rushed and plates/​orders seemed to be processed rather inconsistently. This led to one of our plates (Cajun Club) being pushed out from the kitchen first, only to sit on the serving tray for several minutes while the second plate was being prepared.
The wait resulted in both the Cajun Club sandwich and fries becoming lukewarm and soggy from a combination of both the sauce on the sandwich and condensation from sitting out too long. By the time the full order was processed, the Cajun Club plate wasn’t appetizing at all. In contrast, the Chicken Finger Plate was A-​OK with chicken fingers and fries each hot and crispy. The difference between the two plates was like night and day.
To its credit, the Cajun Club had lettuce, tomato, cheese, and bacon. It’s too bad the bun continued to disintegrate each time I picked up the sandwich. The Chicken Finger Plate came with a slice of heavily buttered Texas toast. It was delicious and great for my arteries. Mmm… The chicken fingers were a tad salty, but that’s how Zaxby’s does it. The coleslaw was served in its own little to-​go ramekin with snap-​shut lid. The slaw was fine — better than KFC and maybe even Popeyes.
As mentioned earlier, the restaurant was incredibly crowded, but we managed to find a two-​top. The men’s restroom was clean.
This place is probably fine outside of Sunday afternoons right after church.

Found a filthy penny INSIDE my Zaxbys Nibbler! I DO NOT recommend! How does this happen?

Never been to a Zaxby’s before (not from the South), it was interesting. They’re known for their fried chicken but I had a headache so I got the grilled chicken combo… About $ 6, not bad. Their sandwich was DELICIOUS — way better than McD’s. Fries were just okay, kinda looked like the frozen crinkle cut ones you can make at home. Not a bad pit stop, on the way back to Atlanta from Savannah.

Food quality was below Zaxby’s standards.

We made a pitstop at this particular Zaxbys on our way to Atlanta. The fried chicken fingers and Zax sauce were zasty. I filled my cup up with chewey ice and coke before hitting the road again. You can preorder your food online if you don’t want to wait in line for your Zaxbys.