Alamo Rent A Car

Don’t come here! You’ll never get a car! Just walk! Wait time minimum 3 hours?! The wait time is my driving time to key west! Just close down the place please!

I do not know about others’ experiences here, but mine was phenomenal. I had just returned from Thanksgiving in California (I am a Miami Beach local). I returned on the Saturday following Thanksgiving — a busy, busy time of year for rental companies. I realized, in Miami, that I left my car keys at the hotel in CA. The hotel would take 3 days to mail the keys to me. I rented a car at Alamo. The guy at the desk, Richard, was amazing!!! Aside from being really pleasant, he asked me why I was renting a car if I lived so close. I told him what happened. He upgraded me for free, to an SUV similar to my own, given that I have 2 kids. Such a great welcome back to my home city!!! I hear the other guy that works there, not Richard, is a jerk. But Richard is great, and because of his kindness, I recommend Alamo.

Haben bei Alamo im Oktober 2014 einen Chevrolet Camero gemietet und waren mit dem Service sowie mit den Auto sehr zufrieden. Das Abholen dowie Abgeben des Auto waren absolut kein Problem.

Best rental experience I’ve had to date. I just got married and dealt with tons of flight issues and the manager was wonderful, compassionate and awesome. Everyone go see Joel at Alamo Collins Ave.

This is the only company I will rent from. I have never had any issues and I’m always greeted by my name. The entire staff strives to exceed the customers exceptions.

The staff were friendly and we felt that we had been treated with respect and weren’t tried to be upsold to or ripped off by any of the gentlemen at the counter. This is much better than how we (two females) were treated at other rentals during our trip. The office location is difficult to find though, and not many signs to help. We picked up in Miami beach and dropped off at St Petersburg. We were disappointed that no shuttles or drop offs to our hotel were available and we had to pay 50 dollars to taxi from the airport to our suite. The gentleman at the drop off was also very courteous and we have no complaints about their customer service!

Awful experience renting a car at this location, 2:30 hours to get the car and all the said is u have to wait really

I experienced a good, professional, and fast service and got a clean car, ready to go — and I was there 1 hour before my pickup time.
The staff was friendly, but I had to point out some stuff on my contract I already paid for.
All in all a good service.

Awful experience renting from this location, poor customer service!
I reserved a car for a 8:30am pickup on the weekend… showed up about an hour after that time. Here’s what went wrong:
— Filled out all the paperwork from 1^st Alamo agent, and he stated to have a seat & car would be ready in «just a sec.» I waited for approx. 10-​minutes and watched as 2 people after me got their cars right away. I inquired again to the same agent and he stated it will be «just a minute.» More time passes, more customers get their car right away while I still wait. 2^nd agent then tells me «it will be just a minute» & «they’re getting the car right now.» Over 20 minutes have passed and very frustrated now…
— When car finally arrived, I expressed my frustration to the 2^nd agent about why I had to wait 20+ minutes for the car after the paperwork, when others got cars immediately. He was dumbfounded that I was ticked about waiting, and gave pretty bad reasons why I had to wait (…everyone else got SUVs, not cars.) B.S.
*Car should have been ready already, since I picked up after scheduled time.
— Air conditioner was broken in the car! Think, Florida heat
Alamo time: «Just a Sec» = 10 minutes; «Just a minute» = at least 10 more minutes.
*Beware of the mohawk-​haired agent, he will say a bunch of catchy lines & feed you a lot of B.S.
***Go to SIXT Rental in same building, much better service & cars****