Einstein Bros

So I go in before work to get myself a bagel. I get a long awaited phone call since I haven’t had much time to speak with my family and my little brother on FaceTime. As I’m on the phone having a conversation at Einstein bagels this old man walked up to me and asked me to turn my phone down or turn it off because he didn’t want to hear my conversation. I Ignored him at first. Then the man continued to stand there and harass me to turn my phone off because he didn’t want to hear my conversation. I told him very kindly that he was being rude. I informed him that he can sit anywhere in the restaurant, that this is what happens when you’re in a public place. He argued with me and said that it was a private restaurant and continued to harass me and I said I would tell them he’s harassing me and I’m trying to enjoy my breakfast before work. He says «please tell them I’m harassing you.» My tone elevates as I’m telling this man to leave me alone, to get away from me, to walk away from me and I’m sure all the staff members including the manager heard me have this loud disagreement with this old man. The old man asked me what I meant I said «you speak English you know what walk away from me means.» After the man finally sits down the manager approaches and only spoke with the elderly man. He came to me only to tell me that I had to turn my phone down or get headphones. I informed the manager that it is as if she’s in here with me, that I’m not being obnoxious. He apologizes but shrugs rather than handle the situation properly. My family is showing me her new apartment and my little brothers new toys. Last I checked Einstein bagels is not a library, people are going to talk. It is a public place people go into to have phone conversations, be on their laptop and meet with friends and TALK!
I do not have my headphones with me but it should not matter unless I’m having a loud and inappropriate conversation which I wasn’t. I do not like how the situation was taken care of. I feel as though the manager should have informed the older man that he can step outside and sit and enjoy his food or he can acknowledge that he is in a public place and that people are going to have conversations around him. Also that he should not harass anyone to do something specifically to suit his selfish needs. Instead I stormed out and yelled that «if you don’t want to hear people go the fuck home.» I don’t like how the manager allowed this man to disrespect me and felt his preference in a public place was more important. Now I have a bad taste in my mouth for the morning and regret that I didn’t go to Starbucks instead. So just a heads up, if you take conference calls, want to video chat with friends or overall want to have a friendly conversation at Einstein bagels, be sure to whisper. If someone disrespects you, be sure to handle the situation yourself and do not count on management to resolve it sensibly.

Service is awful. only person in line with 3 people behind the counter. Still waiting. I must be invisible.

It is rain all day. and I call for delivery.all. hear: we don’t have it today, we ll have it tommorrow. we have no drivers
Don’t you just lazy to do you job in rain?

This place a disorganized mess. They can’t keep track of orders. What place runs out of popular items at 11:00 AM. It’s like Mc Donald’s running out of Big Macs. Ridiculous!

Service here was abysmal. There were only 2 people in front of me. I order a bagel with cream cheese which took them over 10 minutes to make. I know this because the receipt is time stamped. Will not be returning.

Prepare to wait in line for them to put their «to-​go» orders at first priority and ignore customers that are actually there. I was ignored for a good 5 minutes while everyone SLOWLY put together their to-​go orders, ignoring the rest of the world. The other customers and I were confused, why are they ignoring us? Needless to say I’m avoiding this location at all costs. All I needed was a toasted bagel with cream cheese, that’s not an order that should take 15 – 20 minutes when I was first in line. I could have made 10 at home I that amount of time. Which next time, I will.
My advice: go to other locations. Management needs to do something about their employees, as you can see from these reviews — it’s a common issue with this location!

This spot is super convenient to my apartment, but it’s just flat-​out nasty inside. The store is always disgustingly dirty, there are often flies and bugs on/​near the food, etc.
It seems like it would be pretty easy for the management to fix the store: close it for a couple of days to do a deep clean and also spend a day on retraining employees.
Given that the Dunkin on Alton just north of 16 just renovated (and is pretty consistent), that’s my go to for fast food breakfast and coffee.

Love the coffee, love the bagels but they just can’t get there staffing and service together. Every time I come there are new people. They seem to change the ordering process each time. Sometimes you order the bagels under the «order here» sign sometimes at the register.

Reluctant to try out this location due to the multiple poor reviews regarding long wait times. 8:45 am on a Wednesday took me 3 minutes to place my order, have it prepared and paid. Mind you, I didn’t have the most complex order. Friendly staff plus they gave me a text code for a free bagel :)

Place is always in need of a good cleaning. Floors have food and trash on it. Garbage can overflowing. Napkin holders empty and slow slow service. The only bright spot is food but you can do better in other places.

Twenty minutes to get a bagel. No cue, barely 4 – 5 people sitting. 5 people behind the counter.
Ill wait 20 minutes for an entrée in a restaurant, not for a sandwich. Absurd.

Buying a bagel should be a pretty easy thing, right? I mean. I don’t have very high hopes except to get my bagel and for it to taste okay, so in my humble opinion it takes a whole new level of fuckedupness to make customers wait 16 minutes to order, and then 11 minutes to get the bagel sandwich. This place has always had its ups and downs but it’s definitely down.

For years, the chain bagel spot on Alton Road has had its ups and downs. I have seen the good and bad and currently it is doing so well. Dora, the manager is so kind and always makes sure your order is right and looking great. All the friendly staff are ready to work and smile while doing so. The bagels are always fresh and plentiful and the coffee is amazing. I love the vanilla hazelnut or the neighborhood blend. They also have sweet treats like the pumpkin white chocolate cookie that is out of this world.

The guy supervisor on duty was completely overwhelmed the minute I walked in the door. I spotted under the sign that said «order here.» However, there was people standing everywhere waiting to be helped. Then a line started forming over where out said «pay here»
A younger african american lady with glasses yells at everyone «if you need to order, stand over there, you are not going to get service standing infront of the counter.»
Then as I move over to the «pay here» line as instructed, this other Spanish lady working behind the counter addresses me as, «Mama! What do you want!!!» Excuse me, I’m not your «mama», I’m a customer. Are you kidding me!?!
This place needs more employees to support a busy weekend and Serious employment TRAINING! I do not recommend this place! RUN!

I LOVE Einstein Bagels and it is my go to bagel joint, but this particular franchise gives the brand a bad name. I have been to this location a handful of times and the establishment is old and run down. They need to update their tables and chairs as well as their countertop that their coffee is displayed on. There were also a few flys hanging around the coffee. Gross…
The food was mediocre at best. I always order the Nova Lox and they give you one small slice of nova, two red onion slices, one tomato and 5 capers. Really??! It is the worst presentation I have ever seen. My boyfriend ordered a breakfast sandwich one two occasions and both times the lettuce was wilted.
If you do decide to go here get something simple like a bagel with cream cheese. I don’t see how they could mess this up.

Dora Martinez, store manager, and her team are great! The team is a pleasure to see in the morning to brighten your day. Everyone has a great attitude and works efficiently during the morning rush. The bagels are always fresh and the coffee is the best in town.

This was the worst experience in a long. I live this chain, but this location needs new management. About 20 customers patiently waiting for a bagel for 30+ minutes. One guy working and yelling that it’s not his fault. Everyone agreed and asked manager lady to help him. She refused and said we needed to be more patient, as she was busy in back with a catering order. The poor guy said the manager should be helping and said the top manager «Paul» does not staff correctly. I suggest Paul gets his act together or he will lose good people.

I’m not sure why there are such bad reviews the place is great. The bagels are fresh, warm and tasty and they have a variety of different cream cheese spreads to suit your mood. The staff was very helpful and nice when we visited. They were out of the spread I wanted and he was very helpful in recommending something I might like and after we sat down, he even checked in with us to see how I liked my food and it was delicious :)

Une bonne solution pour manger rapidos. Ici, on choisit son pain, et il y a des bagels special breakfast ou lunch. En lunch, on a des chips, une salade de pommes de terre ou des fruits coupés pour accompagner notre bagel ! Par contre, il n’y a pas de menu. En breakfast, il y a beaucoup de bagels aux oeufs! Mais il y en a aussi des sucrés. A l’entrée, on peut même voir qu’il y a des mini bagels pour chiens !
Le bagel saumon est bon et frais. J’en ai testé deux à la dinde qui sont très bons aussi, mais un peu lourds à la fin ! On né dirait pas comme ça, mais un bagel c’est beaucoup à manger en fait !
Le jus d’orange frais est très bon aussi. Ils vendent aussi des yaourts avec muesli qu’ils appellent «parfait» et qui ont l’air super bons! Ils vendent aussi du saumon fumé qui a une bien meilleure tête qu’en supermarché :)
L’intérieur est sympa, sans plus niveau déco ou agencement. Moi, j’ai toujours pris mes bagels à emporter.
Niveau tarif, c’est pas mal, on est à 7dollars environ le bagel. Une bonne adresse, même si je n’ai pas eu de coup de coeur particulier :)

Great place both for early morning coffee and bagels and for lunch. Staff is always friendly and cheerful. Bagels are fresh-​baked daily.
I read some of the reviews about uncleanliness and surly staff earlier this year. Management must have taken notice, because I haven’t experienced either of these.
One note: because they supply many hotels in the area, things can get hectic for the staff early in the morning. Even though they appear sometimes overwhelmed (tough when you have to get orders for hundreds of bagels exactly right…), they are always smiling and chatting with you, which makes the (slight) wait on those days bearable.

If you get lucky to stop in here when Dora is working, your experience will be A+.
The coffee is great! I have eaten the thintastic bagels there and they are yummy without all that extra bread like a «normal» super huge bagel. I love that they carry packages of smoked salmon… delicious! You can ask them to chop up some fresh cucumber and tomato slices to add to your bagel. Lots of different flavor cream cheese available. Nice atmosphere and always clean.

Great coffee. The bagel sandwiches are good, they don’t manage to hear the filling when they toast them. Overall though, not a bad place to start your morning because the staff are always friendly & chirpy and the coffee is pretty damn good!

Staff was awful. Ordered a bacon, egg, and cheese sandwich on an everything bagel. When it came out finally, only half of the bagel had seeds and whatnot. «I knocked off the seeds when I put it in the toaster» is what I was told. I’m paying $ 6 for what is already a mediocre looking and tasting sandwich, you could have at least just switched the bagel out, you clod.
In addition, the premises was pretty filthy. It looked like the floor had not been swept + mopped in ages. There was a dime in the jar of dog treats. The coffee station was a disaster. The little signs on top of the coffee dispensers had spaces to write in what time the coffee was brewed. They were all left blank. I can only assume that they’ve been sitting for hours.
Upsetting, because I was fairly excited to finally try Einsten Bros. Never again.