AT&T

Incompetent garbage idiots work here. Write to the BBb and complaint every chance you get. The complaint lines are 210−821−4105 for ATNT. When calling this number and then you hit 3 then 3 again for the store customer service please let the supervisor and the peices of shit that work there that they are nothing but worthless typical Miami shit. They are kids and I hope I do get to meet them in person one day. Specially the supervisor which in hope he is reading this. Karma is a bitch tho homie. I got you.

This was one of the worst customer service experiences I have ever had, certainly the worst I’ve ever had at a wireless service provider locale. I waited over 2 and a half hours for our account issue to be resolved, and the patronizing and inept staff did not understand why their system «wasn’t allowing them to do the things they were trying to do». The staff fiddled with their iPads for the better part of 2 hours charging, refunding, and charging our purchase again so it could be «properly coded».
It’s difficult to judge whether this level of red tape and incompetence is the fault of AT&T’s corporate policies or if the store manager is simply not cut out for this work. Finally they started telling us that our problem was a «technical issue» with the way their systems process things and to resolve it they would need to open a ticket with AT&T corporate themselves, a process that would take «several days».
If you’re unlucky enough to be forced into dealing with AT&T, save yourself the pain and torment of visiting this store. But even better, switch providers and spare yourself.

Horrible experience. Not once, but three times did this AT&T gave me the wrong information. I am an international student coming here with a Galaxy Note 2. All I need was a prepaid SIM. My Galaxy Note 2 was a GSM phone so it’s compatible. We got the saleman as well and his manager to say that they don’t give away prepaid SIM without the phone. That’s lie number one. Lie number two, I went in there again after a day or so. This time i got a SIM from a friend, all they have to do was activate it and create an account. They said no. Prepaid SIM is not the same type of SIM. Which is BS if they know anything about Telecommunication. They just do not want to help. Bottom line. Horrible service. Horrible attitude, horrible everything! I went to T-​Mobile store 5 blocks away. I got a prepaid SIM from T-​Mobile. They said what this store said was non-​sense.
Lie number three. After a while, I got situated in the US. I went in there planning to open a wireless account. I figure they would want to do some business with me. I have a brand new SSN which start with 8xx xx xxxx whatever. Stupidly i showed him my SSN card and the saleman (a diff guy from the last time) said that I won’t be able to get an account with this SSN. I went in there knowing that I need to pay the deposit. I just want a wireless account. I know plenty of my international friend who CAN but were asked to pay a lot of deposit (which i am more than willing to do) He won’t even ran it in the system. So what does that mean? I can’t create an account, i can’t get a prepaid? That is ridiculous!
I went to a different AT&T on nw 41^st and they were very nice and helpful. Sure they said they couldn’t run my ssn but they were will to open my account with $ 500 deposit. THIS AT&T CAN’T DO THAT? Let me tell you. DO NOT TRUST WHATEVER THIS STORE SAID. THEY ARE USELESS. Go to different AT&T store. seriously. They need serious training!