AT&T

These guys are the best Att store in Miami. I ove closer to 3 other att stores, but this is where I always go because of the service. Emanuel and Manuela helped me today and they did a great job. Thank you, again.

I am a pretty informed costumer so by the time I go to the store, I am pretty much ready for a purchase. Salespeople mostly have it easy with me. This was no different. I knew the phone I wanted to buy. Went during my lunch break. Waited only a few minutes to get help. Salesperson offered me accessories but want pushy. Bought the phone and walked out. Great experience.

Aurelio is an amazing employee. He is, in all ways, professional and shows a wide knowledge of expertise in his field and seems as though he really cares about his job. He made my experience much better than we expected it to be, and thanks to his awesome customer service, we were able to get what we wanted in a minimal amount of time. Overall, Aurelio is more than just an asset to the company, and should be the image of what other employees are expected to look like. AT&T should feel privileged for hiring such a fantastic employee. Thanks to him and AT&T for the excellent experience.

Went to this location to exchange an AT&T Next phone that i had recently purchased via at&t’s website. Was greeted by Erick who explained that i had to exchange the phone via mail using the included prepaid return label. Even though Erick came acoss as unhelpful and felt like he treated me like a second class citizen, i stupidly took his word for it and went on my way
Unsatisfied, a few hours later i decided to check at&t’s return policy on their website. Where it clearly states «Exchanges — customers can bring the device to any AT&T retail store during the applicable return period. AT&T cannot accept AT&T Next exchanges by mail». Emboldened by my discovery, i sauntered my way back to the scene of the crime. As i walk in Erick greeted me and i explained that i had been there a few hours ago and that on their website it says blah blah blah blah blah. Erick continues to insist that my only option is to exchange by mail. I then ask him if he actually knows his own company’s return/​exchange policy. This clearly caught him off guard, his response «yes i’m very familiar with it». I then tell him what i had read on the website. He asks me to wait and comes back a few minutes later and says «ok we’ll exchange the phone but he will have to charge you a $ 35.00 restocking fee» My girlfriend jumps in and says no way we are paying a restocking fee for an exchange. He then begrudingly changes his tune and says «ok i’ll do it» He then asks for my name to put on the waiting list and then… nothing. After waiting 20 minutes we decided to leave and try another location tomorrow. It turns out Erick is the manager at this location! How does AT&T put a person that is clearly not cut out for customer service in this position is beyond me. i’ve been a loyal customer for close to 20 years and this experience left a sour taste in my mouth. I now will probably RETURN the phone and be on my merry way (being it is the holiday season). Seasons Greeting Erick.

Horrible service. I have been waiting here for over an hour and there is still 7 people behind me waiting. They only have two people working right now. They don’t even acknowledge you until it’s your turn. Disrespectful. Now they are on a lunch break while people are still waiting. Don’t come here.

Lucia is the most amazing sales rep! She gives the best advice and makes the process fast and easy. I would travel further just to go to the store where she works!

I went there about 9 or 10 months ago and the employees were horrible. There were two doors to enter but they had one blocked off with a security guard. I was one of the first two people waiting for the store to open but unknowinglyI was waiting at the wrong door even though the employees clearly saw us outside. All of sudden other customers came to the other entrance and walked right inside in front of us. Nobody greeted us for a long time and we waited almost an hour to get poor service from the man who was the manager or assistant manager. It was a terrible customer service experience.

I had a pleasant experience my last visit to this store. I came in wanting to switch my service from another carrier and I did so all within an hour. The sales associate Guille was super adorable and knowledgable about their services and I was pleasantly impressed! Hopefully I enjoy my new service just as much!
As far as parking I’d suggest parking in the attached building for $ 2 the first 2 hours then risking a parking ticket… D@MN $ 18