Avianca the Airline of Colombia

TACA Airlines es la peor aerolínea volar jamás los skys. su servicio al cliente es dirigido por idiotas, incapaces estúpidas. No tienen las políticas de ajuste en línea o en sus entradas. Sus aviones y la gente carece de la tecnología adecuada para volar en cuzco correctamente. En nuestro vuelo a Lima, vimos los asistentes de vuelo que duermen en las filas, manteniendo mantas y almohadas y siendo tan inútil como posiblemente a los pasajeros. NUNCA VOLAR CON ESTA GENTE.

DO NOT FLY THIS ABUSIVE AIRLINE.
On October 8, I took a business class flight from miami to Colombia. Usually, I take the economy class round trip about every 2 months. I have recently noted in the last few flights over the last 6 months the quality has gone down. Flight attendants aren’t as customer service oriented, the plane seems dirty and the food is low quality. On October 8, I was shocked in business class. Please look at the pictures I took. Not only was it dirty and grimy but the flight attendants closed the curtain before the flight took off and I could see they we talking and enjoying drinks without even offering it to us, the business travelers. I was never asked if I wanted a drink and when I asked for more time to look at the menu they had given me, they forgot to come back and get my order. I had to call them and the flight attendant was short with me. It was odd considering there were about three of them and only 6 of us passengers. The best part about all of this was that I used all my miles to upgrade to the ‘business class’. It was horrible. I emailed their customer service and receive a less than enthusiastic response filled but excuses for them. I re emailed and asked to speak to a supervisor. The woman never responded to me about the supervisor and basically said sorry but we can’t do anything about it. I was shocked thinking I would at least get some miles back based on the pictures. I then tried to email someone named Diana Cabrera the corporate sales manager but I never got any response. AVIANCA DOESN’T CARE ABOUT CUSTOMERS!
I’m going back to American airlines which I think has worse airplanes but at least they try to compensate something.