British Airways

Not impressed — charged $ 900 in change fees (after speaking to someone on phone who CONFIRMED only $ 600, and they wont refund the difference). Also, paid the extra $ 250 per person for «world traveler plus» — totally NOT worth it. not much extra room, no other extras other than getting on the plane sooner. DID NOT do it on return trip. Check in was quick and boarding at MIA was a breeze with clear and consice instructions. Direct flight from Heathrow to MIA was LONG (10 hours) and boarding at Heathrow was a mess — went from «waiting, waiting, waiting» to «if you arent on board, we are leaving». Seats were no more comfortable than a typical American/​Delta flight. Food was OK — good selection of wine an beer. Will more than likely look for other airline options in the future.

I love British Airways and always will! They just seem to have everything together and as many times I have flown with them, i’ve never had an issue. It’s almost like they’ve been doing it for a while… o yea, they have.
The first time I flew with them many moons ago, I had a seat empty next to me and was sleeping in a balled up position. I didn’t have a blanket and was nearly asleep. A stewardess got a blanket and put it over me. After that, i was sold. BA is the friendliest airline! Unfortunately not always the cheapest so this year i’m not flying with them to London, but i’m sure i’ll use them for another trip.

I have now flown British Airways twice, once from Germany to Miami, and on this most recent flight, from London Heathrow back to Miami. Both flights have been great experiences. Even though they’re normally flying planes with several hundred passengers (usually Boeing 747s), the boarding process is orderly. Once onboard, this airline has some great amenities that make the 8+ hour flight as comfortable as possible. First, each passenger gets a blanket and pillow, but also receives eyeshades/​blindfolds, slippers and earplugs so you can rest a bit more comfortably. They also give each passenger a toothbrush and toothpaste as well so you don’t feel all disgusting after you’ve sat there for 8 hours watching TV, reading, sleeping, drooling, eating and drinking and being jet lagged. Their seats, even in coach, are always very comfortable. On a few other airlines I’ve had difficulty getting any rest because you’re always shifting around since the seats are so uncomfortable. Not so with B.A. What I like the most is that each and every passenger has their own entertainment system with on-​demand movies and TV episodes, with a large variety to satisfy everyone. You can also play a variety of games, check on the status of the flight and select from a number of audio channels to listen to as well. The food is always quite good and plentiful considering it’s airline fare, and the attendants are always friendly. As for the woman seated next to me — the one who demanded a window seat but kept her shades closed so no one in her row could see out, who kept putting her feet up on the open seat next to hers and kicking other passengers, and who kept asking everyone in her row to move so she could be let out once an hour to pee, but would return with 2 large cups of water so she could pee more the next time she got up? As my dear friend Gina would say — Screw you!