Bunches Direct

This company is AWFUL! Do not order from here. I ordered a beautiful wedding package of roses. When I got my bouquets, the bridal bouquet had wilted and BROWN Roses on it! Also the flowers look NOTHING like the photos. Then I was MISSING one of the Bridesmaids Bouquets as well as the Toss Bouquet. This is completely unacceptable. I called the company right away after receiving my shipment the day before my wedding to see if they could overnight me my missing bouquets. They said a manager would have to call me back in an HOUR! I didn’t have an hour as I had to rush off to my rehearsal. I patiently waited an hour and a half and no call. I called back yet again and they said the same thing. They did not even care at all that my WEDDING was the next day and I was MISSING part of my order. They said they would call me back later. It was already 3:30pm on a friday and my wedding was the next day.
After realizing that this company was probably not going to call me back, I took the crappy bouquets to a flower shop so that they could fix them and replicate them so I had enough bouquets for my bridesmaids. This caused me to be LATE to my OWN REHEARSAL as well as forking out a ton of extra money to make last minute bouquets and a HUGE inconvenience as we had to go back the morning of the wedding to pick up the bouquets. The Flower shop was completely in shock at the quality of the bouquets that were sent to me as was I.
On Monday AFTER my wedding, a manager FINALLY emailed me saying:
Hello Jessica,
I am very sorry to hear you were missing two bouquets. Can you please tell me which bouquets you did not receive please.
Kind regards,
Bunches Direct Team
This is TERRIBLE customer service as they did not even give me a contact number or a resolution. After emailing them back demanding that they call me they ended up refunding me the cost of the Bridesmaid and Toss Bouquet that were missing but didn’t do anything about the terrible quality of the Bridal Bouquet as well as all the extra time and stress this put on me, the BRIDE during the wedding and rehearsal when I shouldn’t have to worry about the quality of the flowers and had other things to deal with.
I WILL NEVER use this terrible site again and I will be reporting to the Better Business Bureau as well.

my wife ordered flowers for my mothers wedding and specifically asked for lilacs and was told no problem. The day before they were scheduled to be delivered I was called and told we could not have them. Evan, the production manager said he had a replacement that would work. They sent purple flowers but nothing even close to Lilacs which was obviously going to change the look of the arrangements. The remainder of the flowers showed up smashed and a few of the bunches where wilted, wet and brown (white flowers). When I called the customer service department I spoke to Steve who wanted pictures but was otherwise not helpful. I asked to speak to a supervisor and he refused saying that none of them, apparently there are several, but not one was available to speak to me. I sent the pics and was told someone would get back to me within the hour… I sent the pics… as of now.(over an hour later) no one has gotten back to me… I will post again when or if I get a response

I was very disappointed with the quality of the flowers received from this company, as well as the way the refused to fix the situation.
Flowers were received on Thursday, with the wedding being on Saturday. Upon taking the flowers out of the box, we noticed most of the roses were wilted with brown spots. The cake topper had roses which had already turned brown as well. My MOH called Customer Service, and we were told to follow the care guide, which we already had. We knew that the water would perk them up, but that’s not going to get rid of the brown spots. We sent them four different pictures that evening, and put together arrangements using what we could. Out of the 50 roses I had, we were able to use 30. I had 6 centerpieces, 3 bouquets, and 6 jars that were lining our aisle that I had planned on using the roses in. Being on a budget, as many brides likely are if they are doing their own flowers, I had counted on using every flower in the shipment. But I reasoned the company would fix it. I just wanted what I paid for.
Friday AM, my MOH begins corresponding again with Customer service. They indicate they have only received one picture, when we had sent four that showed the full bunch of roses and the overall brown tint in many of them, a close up of my cake topper that had browned roses, rot that was present in a bunch of the hydrangea, and two close ups of specific roses that should have never even made it into the shipment. It was apparent there was NO quality control in the shipment whatsoever. Fast forward to 4PM that afternoon, and Customer Service is still indicating they received only one photo, and essentially explained that they couldn’t do anything for us as far as getting more flowers to us.
We wound up having to go out Saturday morning to buy more flowers. The roses we had put in the bouquets had also turned brown by that point. I will be looking into legal means of getting a refund on the product that could not be used.

Not only was my bridal bouquet delivered in a state of brown and wilted distress, but so were most of the other flowers I ordered. Their website states that because the flowers will arrive unopened, you should order 2 – 3 days prior to the event, which I adjusted for two days before my wedding. When the flowers were dumped on my front porch by UPS, where they had been stuck in an unrefrigerated van for hours and hours in 100 degree heat (what florist uses UPS???), they were already opened and, for the most part, were definitely not going to last for two more days. Even after putting them immediately in water and pulling off the outer petals, it was obvious that these roses were not going to make it to the wedding. We immediately called the company and had to argue with a woman in Miami who accused us of being rude, and even though she claimed that all of the corsages and boutonnieres would be replaced along with the bouquets and the other unusable flowers, we did not receive replacements for my mother’s corsage or the groom’s boutonnière. The replacements that were sent were barely better than the first delivery. The flowers as a whole were disappointing and most were in terrible condition. We ended up speaking to a manager in Canada who continued to insist that we were rude and kept talking over us and yelling at us as if their incompetence was our fault. The roses they send come from Colombia, South America and end up in unrefrigerated UPS vans and they are probably already a disaster before UPS takes possession of them. The company has absolutely no interest in providing good customer service, even thought their website states that their product satisfaction is «100% guaranteed.» Needless to say, I cannot recommend them — in fact, I cannot stress enough to any potential bride, wedding or special event planner that this is NOT the company to patronize. If I could have given them zero stars, I would have done so — one star is one too many.