Chili’s

All time favorite restaurant. Unfortunately, this location doesn’t cut it. The timing of service is too slow. Drinks, appetizers, refills, etc. Waitress wrote down the order and still managed to bring the incorrect side orders to one of us. Once corrected, she was confused and didn’t understand that the order was wrong. She also forgot my side order of ranch and my partners beer. Then, when the correct side order arrived, it was freezing cold Mac and cheese which we had to return. Finally, we ordered 2 Chocolate Molten cakes which barely had chocolate syrup on top (picture attached). Not the best quality and service.

I give this chillis an average rating because it can go smoothly or just plain bad. The food is pretty tasty, so can’t complain there. However, sometimes the staff can be rude. It depends on who you get as your server, but sometimes they’re just not having it. They can take long at times as well, but I’m guessing sometimes they’re overcrowded and understaffed. Their biggest hits are the margaritas, the 2 for 1 drinks and of course their molten. They’re 2 for $ 20 also gives people a chance to have a quick meal for a moderate price.

Never come to this Chillies !!! today is my dad 60 year birthday and our host was completely disrespectful and rude arguing with my father. She gave 2 tables away and blamed us for not listening when she called out our name when we were In front of her the whole time and never did she once ask us but instead attack us for her bad customer service. Horrible horrible horrible !!

Worst chilis ever… had to wait longer than expected than waited over an hour for my food to be served only cuz my husband said something but they forgot… waiter was ok he forgot my refill and messed up my food but i ate it cuz i was starving… my one yr old was uncontrollable of how long we waited… only great employee was a young girl sitting us down she was very happy and friendly.

Wow. I regularly do not come to these places because I feel like this is what u pay for. I don’t think I’ll be coming back. Where is the manager here? The floor was slippery and dirty. The food was greasy. I barely touched it. Only good food was the dessert. Our server took 30 mins to attend us. He was very nice but the place was way to busy for only 2 servers. He disappeared after we received our food and left us no utensils. My friend ended up getting up to bother the bar for the material. There was a spill next to us and no clean up crew came to clean it up. I cannot get over how bad the food was and the service was poor:-/

The service was not great at all. We arrived and we’re sat by the hostess. Waited waited 30 minutes to get greeted by the server and when we ask for their server who was our server all of them replied all he should be coming soon and nobody gave us any attention at all. Finally 45 minutes later we finally meet the server and the drinks took another 25 minutes where the appetizer arrived before the drinks. The right when the food arrived there were no utensils on the table and we had to wait another 10 minutes to see our server so we can get our utensils to be able to eat our meal. One of the guys I was sitting down when he went to move his chair forward almost slipped and fell on the floor because the floor was slippery and dirty it was very unhygienic. I think the service in this chili was not that great at all and I mean not returned because of his horrible service.

Chilis is usually one of our go to restaurants. We tend to always be a bring group of friends and the prices always seem right. As a party of 15 we always understand that the wait time will be a bit longer than most. We visit this chilis on 3÷20÷16 and since the moment we walked in the Host Angie was very blunt and unwelcoming. She told us the wait was 2 hours, we still wrote down our name and called the hooters right next door they gave us a wait time of 30 mins. We were contemplating since Chilis is always our first choice. As we waited the girls decided to use the restroom and we bumped into another host, Jaz. She told us she didn’t think the time frame was correct, and that we were probably be in within 40 mins to an hour tops! Within 20 mins we got our table! Big kudos to Jaz she’s deserves ALL the credit for having great customer service!!! She deserves all these five stars.

The worst services ever in this Chili’s, not guacamole, not avocado, not merlot, not lemonade. The good came first and then the appetizers we wait a lot. My favorite salad was really bad. The waitress tried to be nice but almost everything was horrible.

Food took forever and was cold. We sent it back and they still got it wrong. They obviously have horrible cooks. However, the manager and waiter were very helpful and nice. They should get new cooks!

I can’t believe what happen last night at this place !!! I’ve been going to chilis for such a long time, I always love coming but last night it was the worst service I’ve ever had !!! It was my best friend birthday and of course, she loves chilis ! It took them an hour or so to get a table for a large group, and the worst part they had removed us off the list ??? Seriously … And it took another hour for the food and extra hour for the paycheck. We got
There at 7:50pm and guess what time we left? 10:30pm! They were cleaning up and none of us were able to finish eating. Terrible I must say! My poor friend didn’t have such a good time !! :(

I have been to other chilis, and I think honestly they’re consistently the same everywhere: hit or miss. They were busy when we went on a Monday night when the heat were playing. They had run out of soda (Sprite and Coke) so we couldn’t have long islands, just blue ones.
Our waiter was nice though, the food was good for it being chilis (my opinion on their food is always the same, just ok) and overall it was good.

Second time coming to this chilis and I can say my experience at this one is consistent– and I mean that negatively. The food was way below par. I’m not a picky person and I don’t review much, but the fact that the food at this establishment has always been hitting a sour note has lead me to constructive criticism to say the least. First visit was an undercooked slimy chicken. The second visit was drink cocktails that were half done, chicken that was (still) unbearable, fries that even I an avid fry eater could not continue to eat. The waiter seemed flustered, although he said he was new. He seemed more concerned about punching in and punching out then the experience. All in all, I’m going to TGI Fridays at Dolphin Mall from now on.

Well this will be my 3^rd time coming to this chilis and enjoying good service. I have came twice for lunch and once for dinner. Yet to experience bad service or waits. This location is super busy but efficient and always moving.
Their food comes out pretty quick and hot which obviously is important to anyone. I finally tried the Smoked Carnitas burrito and it was pretty good. I really enjoyed their spinach cheese dip with chips and salsa. That stuff was fire!
Overall its a nice spot to hangout and grab some grub with friends or family. Phone service kinda sucks depending where you sit and there is no wifi. If you sit by the bar you get free chips and salsa!

Great customer service. When we came, front desk girl was really welcome us and set up the best seat where we can look out side to relax while eating. Then the waitress came to take the order. She was so fast and polite. We got our salad and fajita only 10 minutes. Wooo, never fast like this in some other Restaurants. We really enjoyed our food after a busy working day. We really recommended this chilis to you

I mean it’s not terrible but everyone comes here and it gets really crowded so there’s really not enough staff to really give you that 100% service. And what can you expect. It’s a Chilis. They’re not gonna lose business because of that. People are gonna keep coming back. Drinks are a ripoff here. Just don’t get them. 2 for 1 is a lie lol the foods ok I guess. But I would just rather go down here else for Mexican food.

Waiting some time to be greeted by my server but when I did she was pretty nice. I had the loaded fries which where delish! my boyfriend had the bacon burger which he also thought was good, and I had the sirloin which was pretty great too it came with mash potatoes and broccoli!
I HIGHLY recommend the 2 for $ 20 deals it’s what we did and it’s amazing includes one appetizer and two meals !!
Although my server wasn’t bad, a server named Raymond who wasn’t even my server made my experience a lot better… He ran my food, brought me my refill, my bbq sauce, my to go container, & my check! He basically did everything for us !! AND he was extremely nice !!! GOING OUT OF HIS WAY For a table that isn’t even his definitely deserves acknowledgement… Raymond was the best !!
** last time I came to this chillies I received Horrible food AND service** glad I gave it a second shot

Slowwwww
This people need to get help
Only one waiter and a manager doesn’t help what a crew.
Hope they get their get act together

I am very very disappointed in what I received in this Chili’s.
I love Chili’s. It’s my go to place for a casual night out with friends, a nice place to eat. I usually go to the one by Dadeland Mall but I decided to try something new. How unfortunate.
I ordered carry out: Two orders of Honey Chipotle Crispers with southwestern mac & cheese and fully loaded mashed potatoes. I was running a bit late because of rush hour traffic, so I called to make sure my food was still there. It took them 10 minutes to be able to tell my my food was there. But hey! It’s fine. I’m sure they were very busy.
I finally get there, extremely happy that I was going to eat some amazing food that I had been craving all day. I’m checking my order and I see that I was given fries. Hmm. I don’t remember asking for fries. I tell the waitress that I asked for southwestern mac & cheese. So I’m late, and they STILL get my order wrong. At this point, I’m very annoyed.
I take a seat, waiting for my mac & cheese. THIRTY MINUTES later, my first order comes out. Have to wait another FIFTEEN for my second order to come out. I ordered carry out because I wanted to quickly leave. This wasn’t the case here. I was extremely upset. No way I’m going back.
On the plus side, the mac & cheese was delicious.

Food was good very good value we got what we expected… Now service was beyond poor!!! I took 1 hours for us to have lunch, we walked in at 2:00 left at 3:02. Server took 10 minutes before he came to our table first time, then he really never checked on us, the tablets on the tables are cool but our was not working I couldn’t log in to the rewards program nor order dessert, I did not do the survey since the tablet was not working. Again food is very good and good value, service AWEFUL !!!
Btw they are under construction so there is no baby tables in the restrooms so do not bring your baby until they get done.

The bartender really sucks. He is slow to ask his guest if the need anything else. The shaker my margarita came in leaked my drink out. Can you say alcohol abuse!!! Where’s the jail.