Cold Stone Creamery

This location is trying it’s best, but it simply cannot get the scheduling right. The ice cream? Delicious — of course. It’s Cold Stone, we expect delicious ice cream! But WHY can’t they seem to figure out when their busiest times are? I’ve walked by in the middle of the day and seen 3 employees just sitting around. I’ve walked by at 10pm at night and seen 3 employees swamped, with a line out the door. It’s always the same, Friday and Saturday nights when they close much later, there is a crowd that cannot figure out what they want, a barrage of screaming children, and not enough people working that shift. The guy who’s been working there the longest (I believe he’s the manager) seems to be on top of his game, but the rest of them are fairly clueless. It’s a madhouse over there, I tell ya. Just, don’t go. Don’t go unless it’s the middle of the day, and you can guarantee nobody else want ice cream. Don’t go until they figure out online ordering, or better yet — DELIVERY.

Heaven in a cup! The only down side to this place is their prices, I do think the price is very steep for ice cream and a few toppings, but that aside… OMG! The freaking ice cream is just delicious and the whole experience is amazing, specially if you are hungry. There is so many flavors to choose from in 3 different sizes and the list of toppings is even bigger. There is something great about seeing the ice cream being transferred to a table of ice and being mixed into this magical concoction that you get to create. You can add as many things as you like and if you are not in the mod to eat it with a spoon you can make it into a shake and just sip it right throw a straw. I love this place. For my crazy ice cream cravings this is the place to go.

Walked in to zero employees present. 2 customers left unhappily but I waited about 10 minutes for 3 employees to walk out chewing with ice cream on their faces. They walked out laughing and got me my ice cream on a dirty working space and the register was surrounded by old melted ice cream, dirty spoons, and scattered toppings. Used to love this cold stone location but won’t be coming back.

Let me start off by stating that I created an account just to write this review. I love Coldstone, but my experience at this location is rarely good. The staff is never welcoming and make you feel guilty for walking in, as if they hate their jobs (I get it you’re serving ice-​cream but don’t ruin it for everyone else). During my last visit I ordered an Everybody’s size tub of ice-​cream to keep at home for my family, while asking for the toppings the server insisted to only put one small 1 inch by 1 inch piece of pound cake to mix in for a TUB of ice-​cream! I asked for more pound cake and he mentioned that it would be considered an extra topping. Moving on to the strawberries he put one little scoop of strawberries (equivalent to half of a strawberry cause they’re broken into pieces) and said if I asked for more it would be extra. At this point I thought I was on some prank show cause I didn’t believe what he was saying. According to him every scoop was consider 1 topping. Shouldn’t the toppings be proportionate to the amount of ice-​cream you’re getting?! And this went on after 2 more toppings, one little dab of whip cream and so on… I normally order waffle bowls to take home but at this point I just wanted to leave. I tipped him out of pity. The ice-​cream was barely mixed in and it was a disappointment $ 25 later. If you’re able and willing to go to the location on 120^th do so! I never have issues ordering, they’re extremely nice and they don’t lie about their store hours when you call. Do yourself a favor and avoid bad customer service when you want to enjoy some ice-​cream.

I literally received my ice cream like melted. It was like soup. I wasnt even greeted, thanked for nothing. Not coming back.

There ice cream is phenomenal but I must say some turns the service is not always greeted with a smile but they do thank you for coming.

This was the rudest interaction I have yet to have at the always friendly Coldstone creamery. I came in today to have a delicious Like It ice cream with an old friend. When we walk in there is no one at the counter, so my friend and I entertain ourselves by looking at the many flavors and signature creations after a minute or two someone pops their head from the back and says, «Give me one minute.» I assume it must be that he was working with the ice cream so I don’t mind. Then when he comes out I am not sure of what flavor I want so I ask him to try banana and cheesecake. He was SO disgruntled at the fact that I wanted to try a flavor. Since I guess that this point he left us out here waiting long enough to have decided?
Any who when my friend and I are paying for our ice cream he answers a phone call! During our transaction! Then I’m waiting to hear my total before I hand him my card well. .. You know ’cause that’s only expected. But no he just keeps on with his conversation & says «Yeah I’m at my store today.» Who in their right mind would make this guy a manager!?! Neither customer service, nor manners, nor sense of running a good business!
Back to the situation at hand, while I was waiting to hear my total he just sticks out his hand for my form of payment. No words for me because he is too busy exchanging them with his friend on the phone. Thank you for the ice cream Coldstone, but I will not be coming back again & I will be telling all my friends about this experience.

Delicious ice cream! I usually never come here because it’s kind of pricey for ice cream, but I had a gift card so I said what the hey. Their ice cream is pretty delicious we all got signature creations. Their portion for gotta have it is huge! Don’t get it unless you are sharing it with someone!

WORST SERVICE. There seemed to be no management around and was basically kicked out with Icecream in hand when they wanted to close.
I was astonished at the way I was treated here.

This Coldstone was very busy but the long line moved along well. The service was good and the ice cream was great. I had the Germanchocolatecake and my husband had the birthday cake ice cream. The «I like it» cup was more than enough ice cream.

This Cold Stone rivals the 120^th location by size this location is way better then that one they have new frozen yogurt I usually get chocolate ice cream with M AND M’s

This place tends to get busy but the girls behind the counter do a great job getting the line to move.
The selection is awesome. My only complaint is the lack of seating. In the heat of Miami it’s never a good idea to take ice cream to go

I went to this Cold Stone today and loved it. I had Cotton Candy flavored ice cream with Rainbow Sprinkles and M and m’s and it was great I used a cold stone gift card for 25 dollars and the guy was not selfish he was nice and I will definitely come back to Cold Stone

Always feel rushed when we go there by the staff and the place is not very clean. I guess that’s what you get when you have unsupervised teenagers working a store. I think that’s the companies MO. Everyone I’ve gone to is the same experience. Ice cream is amazing so its worth it! Cake batter rocks !

OMG the ice cream was so rich. I got the like it size, which was a small, and couldn’t finish eating it. They have a limited edition flavor, chocolate truffle, which is so good if you like dark chocolate. The waffle cone was great. But let’s just say after eating this I felt like I was hyperglycemia, and needed to go for a walk lol. Great flavors and nice place however beware that is is not dietetic.

Customers Beware of cross contamination! I observed 1 employee not wearing gloves, working the register, mixing and serving ice cream. Requested she wear gloves, to what she refused because she did not touch the food. You can see they drop the metal padles used to mix icecream in a recipient with water. The do touch the food. Inexpensive Gloves arereadily available to be used. Dont be lazy!
The other employee a male, had gloves but worked the register, scratched one of his eyes and also mixed ice cream without changing them!
I will never come back here!
Look at the photos…

Worst cold stone ever. at 6 pm on a Friday there is no reason why there are 5 of the most popular flavors missing. In addition to that there was one girl behind the counter that was more entertained by her friends visiting which were standing at the counter talking about ultra (it was ten of them. no lie). There was a huge line with only one person. Then out of nowhere some guy comes out from the back who took my order. This is what type of service you get when you hire 16 y/​o to run your business.

Every now and then I cheat on my froyo obsession with some cold stone. With each bite, my abs cry out for help.
Everything here is good. Shakes, cakes, ICECREAM! My favorite being cookie don’t you want some and mint mint chocolate chip! Delicious ! You have to get a waffle bowl if you come. It’s a necessity. Don’t worry about the calories, you’re already eating icecream anyways.
This place is always clean too and a nice staff. Always patient and willing to wait while I sample every flavor known to man. Hey, when in Rome right? Also you can order cakes from here. Super yummy alternative to your typical ice cream birthday cake. This is better.!!
Make sure you tip too, it makes the workers sing. That used to be my favorite part about here, making my friends sing while they worked here in highschool!

One word, Germanchocolatekake!!!
I love Cold Stone, I love Ice Cream, I love brownies, and if you mashed all together, I love it even more. It is true about the quality of service and conditions of store, as all the other reviews point out but, to prevent aggravation I just take my ice cream to go.

Are you serious Cold Stone???
Friday night we celebrated my grandfather’s 89^th birthday. What was supposed to be an enjoyable, memorable experience turned into a nightmare. We found a fingernail in the ice cream cake we had purchased from Cold Stone!!! It’s obvious that the workers do not wear gloves when baking/​decorating these cakes. It was utterly disgusting and it ruined his birthday.
I will definitely not let this go. Everyone should avoid this place, especially if you are looking to buy a birthday cake from them!
EWWWW