Cold Stone Creamery

I can’t believe they have clowns running this establishment! I was standing in a long line and witnessed a young girl whom appeared to work at this location jump the counter to make a group of her friends ice cream. Apparently another patron was bothered by this as well and he contacted their corporate office while we were all in line, waiting. I guess if you work here you can bring your entourage of friends to eat for free! They only had one girl behind the counter helping customers and the line was extremely long. The girl who jumped the counter then left with her friends and left the other poor girl working by herself. Apparently, she was the manager!!! I gave this location 2 stars because they only had one person working, the line was too long, and I witnessed a teen-​aged manager, dressed inappropriately jump over counter in which she placed her feet on as well. Disgusting! What a wonderful manager.

My review is going to be mostly based on the ice cream itself. I love the texture of cold stone ice cream. The variety of options for toppings and the texture it creates is absolutely devouring. This Cold Stone in particular was in the past very friendly. Unfortunately during the day they only have one person working and they’re busy, barely get to say hello and he/​she is backed up in orders.
Its unfortunate because the product is amazing in my opinion therefore it sell itself. However, when that kind of environment becomes the norm eventually people just stop going because it isn’t fun anymore.
If you want good ice cream, definitely go just eat it else where.

Never pick up the phone. There are no manager working here or what? Called several time just to confirm an order and they never pick up. Last time I showed up and they forgot to even make our order. I guess I should have learn to not trust this branch. This manager should be fire.

I’m an ice cream lover, and Coldstone is one of my favorite places. The concept of mixing the toppings before serving is a great idea, since the toppings don’t melt or mix into the ice cream, preserving crunchiness and flavor.
As mentioned by other reviewers the service can be spotty… sometimes it is great, sometimes it is bad… and sometimes tables are very messy, sometimes clean, so I had to remove one star from my rating… I think consistency of service and cleanliness are important.
Anyway… if you never had Coldstone I highly recommend you try it. My favorite is the Oreo Overload, just a hint!
Enjoy!

Probably the worst Cold Stone experience ever. The guys behind the counter didn’t look like they wanted to work and pretty much hide in the back most of the time. I used a gift card and the first cashier seemed clueless. He then called for help and I seriously suspect that he manipulated the balance on my card and just put an even $ 5 on there. This card has been used several times I find it hard to believe there was exactly $ 5 on it? I don’t know, just curious. The strawberries were not smashed and mixed in well… my creation was completed within approx. 10 seconds. A little too fast if you ask me! The 2 stars’ for the clean restroom.

Friendly, attentive staff and great ice cream/​shakes! I can’t ask for more! The chocolate delight is amazing!

Today my birthday got a cake but they Can’t write «Happy Birthday» on the Cake… And asking me do I want to buy candle … R U Kidding me? What a service!!! Cold stone you suck!

Tonite I treated my sons to cold stone. had to wait because there was no one behind the counter. Finally someone showed up he looked like he didn’t want to work. i don’t remember cold stone being like this. after I paid he disappeared in the back really. i will not be coming back to this location.

Meh is exactly it. Yes the ice cream is good. The toppings are vast. And the melty texture is… different. But really it’s not that hard to find yummy ice cream with fun toppings or mix-​ins anymore. The main reason this place loses stars though is service. Awful. Went on a Sunday and it was staffed by two young women. One could not stop talking about a boy to the other one and the texts he sent and what he could possibly mean by it and what he said and what he did and on and on and on. She was only half paying attention. I had to tell her my order about three times and she made me stop and told me she could only do two at a time so to just wait on the third. Ok… And then the third was supposed to be on a waffle cone and she put it in a waffle bowl which is really not a big deal but her total spaced-​outness, her carelessness, her slowness, and her total disregard for the fact she was WORKING was annoying as hell. The other girl barely said a word the entire time I was there. Most of the tables were dirty too. Just a downer of a place.

The place to go when you have a sweet tooth craving! With their large variety of ice cream flavors & toppings, it’s nearly impossible not to find something you’ll love! Our favorites are «Founders favorite» & «Coffee lovers only», with a sprinke of Heath bar or coconut flakes to top it off. Yum!
«Barriega llena, corazon contento»

Got an awesome military discount!!! My mouth waters thinking about the cold treats.

Who doesn’t love ice cream? And Cold Stone does it right! You get what you want, whatever you crave, done however you like! You also pay a price for it. This Cold Stone is clean and the line typically moves very quickly. Friendly staff and an easily accessible location make this a great stop when I need to get my sugar fix!

I agree with Tania R. Cold Stone has some awesome ice cream.
Very rich in flavor and creamy. Their selection is also fantastic. Love the idea of the «cold stone» (pun intended) to prepare it on.
My favorite is their cotton candy flavor on a waffle cup.
4 stars. I’m a fan.

i scream, you scream, we all scream for cold stone!
cold stone has great tasting ice cream & thankfully this one is located relatively close to my home– not good for my waist, but who cares!
my favorite creation is the cheesecake fantasy, but i can assure you that nothing bad can come from cold stone.