Designer Hardware Com

Worst customer service ever. Cannot call and get any information about one’s internet order.
I needed my item in early November and placed the order then. Tried to reach somebody at the customer service number and on the rare occasion when I did reach somebody they told me I had to speak with the president. Left 3 messages for the president and 3 messages at the customer service. Now when I call the customer service number they don’t take messages and they are not open during EST normal business hours. So here it is a month later and I get an email that they shipped my order.
I had already ordered from another excellent internet seller, received my doorknobs in a timely manner and had them installed. I have already called my credit card company and disputed the charge and I plan to reject the UPS order if and when it arrives.
I would not recommend ordering from this vendor over the internet. They are not equipped to handle internet orders and their customer service for internet orders is non-​existent.

The words which best describe the «customer service» staff at
are: rude, incompetent, unhelpful, and frustrating. The words which best describe their delivery performance are: late and no order status updates.
Here’s why I believe the descriptions are accurate, I ordered $ 1500 worth of drawer pulls and knobs on 08÷24÷11, today is 09÷19÷11, and I have yet to receive my order. I have not received a single notice from
regarding the status of my order, I have called them 3 times, and each time I’ve called I’ve been treated like crap (no information, no apologies for taking a month to deliver items which were claimed to be in stock, no thank you for spending $ 1500 with us we value your business).
has good prices but they have not delivered as a «customer first» company. They clearly do not understand where their paychecks come from.
Based on my experience I recommend that you not purchase hardware from this company. Pay a couple more bucks and save yourself the stress and frustration of dealing with such a rude, incompetent, and uncommunicative company.