Fidelity Auto Shipping

DO NOT CONSIDER THIS AGENT FOR AUTO SHIPPING
NEVER go with transport agent, unless you are not worried about your auto and money. This guy will simply quote less to ship, but will never care your auto. Once he gets the deposit, he will take his sweet time to arrange local trucking company to pick your auto. If you try to reach them, before sharing driver details, their response will be very disrespectful. They say bumper-​to-​bumper insured, but when you call them for any claim, they will simply share truck company’s insurance company and leave from the picture, if you call them again, they will be very rude.
In short, this company simply a cheater to its customers and they are not qualified for this business.

First of all, if I could give them negative stars I would but since that’s not an option, I had to give them one.
Secondly, avoid this business at all costs!!! I wish I would’ve read the Unilocal reviews before I booked them but I didn’t, otherwise I wouldn’t have chosen them.
I booked 2 cars to be shipped by them for my cross-​country move from CA to GA. I dealt with Odalys initially and she was very nice. Little did I know when she said my cars would definitely be picked up by 7÷31÷15, it would be a lie. We have 3 vehicles, planned on shipping 2 and driving the 3^rd one out on 8÷1÷15 so I made sure to verify that the other 2 would DEFINITELY be shipped by 7÷31÷15. They gave us a window of 7÷29−7÷31. Needless to say, those days came and went. I was told that they were waiting on the driver to confirm… I was told that over and over by Joanna and Fred. We ended up having to leave the cars with a neighbor which was very inconvenient because they have lives too and I hated that they had to be on-​call so to speak.
They played games for days. On the 31^st they said they would definitely have them picked up by Tuesday (⁸⁄₄) at the latest… again a lie. I was told by Fred on ⁸⁄₄ that they found a driver that could pick up my cars on 8÷5÷15. I told him that if they couldn’t pick them up on ⁸⁄₄ like he promised then he could cancel the shipment and I would find somebody else to ship them. Of course the couldn’t pick up on the 4^th so I told them to cancel it.
In an attempt to keep my business, Fred tried to convince me that I was making a bad financial decision because I’d already paid a deposit ($ 290 which I didn’t get back) and would have to book with another company on short notice which would cost quite a bit more money. At that point I was willing to do that because I didn’t want another dime of my hard earned money to go to their company or any company they dealt with. Call it stubborn but I cannot support a company who does business like that. It was an absolute NIGHTMARE!!!
Oh and to put icing on the cake, in the middle of a conversation with Fred, I wasn’t giving in to what he was saying so Mike jumped in the conversation pretending to be Fred. When the voice changed I called him out on it and he had the nerve to say that he’s been told that before and that it sounds like he was in the bathroom… nope it sounded like you went from having a Hispanic accent to a non-​Hispanic accent (American) in 2 seconds. I’m not an idiot, I knew it wasn’t Fred but he eventually told on himself later on in the conversation when he referred to himself by name and then tried to cover it up by saying Fred and Joanna’s names as well.
We went with A-​AAA transport to ship one of our vehicles and my husband decided to fly back to CA and drive the other cross country because he didn’t trust anyone at that point to ship his car. A-​AAA had mine on a truck in 2 days and I only paid $ 105 more than what I would’ve paid Fidelity. An extra $ 105 well spent!!!
There was so much more to this story but I think you get the point… this company is SHADY, BEWARE AND BE WARNED!

Sitting here perplexed with the audacity of this company. They have the balls to call me a second time with an «offer» to pick up my truck for an increased rate.
I say second time because the first time they sent a driver, he picked up my car and one hour later called me to tell me his shipping vehicle had broken down and that they will need to return my truck to me. This was at 2 AM. Needless to say I got no sleep that night because my vehicle key needed to be given to a friend who was keeping the vehicle in California. I am in Florida where I want the vehicle shipped.
As I research other options, I’m finding most companies in this industry are incompetent. I suppose Fidelity thinks they can pull one over on me because of this. Wrong move. I own an ad company and have some unique ways to see that their transgressions get noticed… Far and wide.

I never write reviews… As i have never been conned… but I never knew the car shipping industry was such a big con industry in this country. I am highly disappointed there is no check for people who trust the system at all.
I had to get my car shipped fomr lansing, MI to Austin, TX and i paid a $ 175 deposit. They gave me a 3 – 5 day window, but did not do anything for 2 weeks. Joanna, who is the dispatch, has written down responses that she repeats every single time — we are still working on your oder, we will contact you as soon as possible and we are very sorry for this inconvenience. Also, they turn completely rude when yo uhave already paid the deposit. They do not want to answer any questions and sometimes tell you to hold and push you to voicemail. Everything abotu them is a con once you pay the deposit.
I should have seen what a con company this is through Unilocal,they do not even have a phone number for the customer care to refund your deposit.
DO NOT MISS TO CHECK THE TERMS AND CONDITIONS at all. It perfectly shows you what a con this infidelity company is. This is the first review of my life ever, so you can imagine how disappointed i am to do this. Kindly spare yourself and do not do business with these guys.

After the company bombarded me with e-​mails and calls — I reluctantly booked this company to ship a car from NY — CA.
HUGE MISTAKE. I arrange for the car to be picked up between Friday-​Monday (four days for them to come).
They didn’t show up. Then when I call on Monday, she says they haven’t gotten ahold of the driver because he is still delivering stuff and can’t pick up until it’s empty.
Odalys Ulloa explained to me that she would call me be promptly with a pick-​up time on Monday, the 3^rd. She never did.
So basically, as soon as I gave them my $ 150 deposit — they ran. Avoid this company at all costs.
They never came again so I had to cancel the shipment.